Knowledge base and self-service for small business buyers
Asked as “knowledge base software”, and as “customer self-service help center tool”, on behalf of a small B2B company. 58 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
28%
Contested · Document360 10%
28Notion10Document36010Help Scout Docs52others
28% of first choices, contested.
Since October 2026▼−13Since October 2026: 41% → 28%, −13 points. Past the 11-point floor: movement.Notion held the lead, −13 points on 41%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Notion28%Contested▼−13Since October 2026: 41% → 28%, −13 points. Past the 11-point floor: movement.This pageMid-market
Document36024%Contested↗new leaderNew leader since October 2026: Document360 (24%) replaces Notion (21% then, 17% now), 7 points clear, inside the 11-point floor.Standing →Enterprise
Zendesk Guide18%Contested▼−10Since October 2026: 28% → 18%, −10 points. Inside the 11-point floor: within noise.Standing →
Notion28%Contested▼−13Since October 2026: 41% → 28%, −13 points. Past the 11-point floor: movement.This pageMid-marketDocument36024%Contested↗new leaderNew leader since October 2026: Document360 (24%) replaces Notion (21% then, 17% now), 7 points clear, inside the 11-point floor.Standing →EnterpriseZendesk Guide18%Contested▼−10Since October 2026: 28% → 18%, −10 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Notion28%15%60accepted challenger▼−13Since October 2026: 41% → 28%, −13 points. Past the 11-point floor: movement.41% → 28%
Notion28%15%60accepted challenger▼−13Since October 2026: 41% → 28%, −13 points. Past the 11-point floor: movement.41% → 28%02
Help Scout Docs10%0%28accepted challenger▼−4Since October 2026: 14% → 10%, −4 points. Inside the 11-point floor: within noise.14% → 10%
Help Scout Docs10%0%28accepted challenger▼−4Since October 2026: 14% → 10%, −4 points. Inside the 11-point floor: within noise.14% → 10%03Document36010%26%38criticized challenger▲+6Since October 2026: 4% → 10%, +6 points. Inside the 11-point floor: within noise.4% → 10%
Document36010%26%38criticized challenger▲+6Since October 2026: 4% → 10%, +6 points. Inside the 11-point floor: within noise.4% → 10%04
Freshdesk9%0%20accepted challenger▲+3Since October 2026: 6% → 9%, +3 points. Inside the 11-point floor: within noise.6% → 9%
Freshdesk9%0%20accepted challenger▲+3Since October 2026: 6% → 9%, +3 points. Inside the 11-point floor: within noise.6% → 9%05
Tettra5%0%24accepted challenger▲+5Since October 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise.0% → 5%
Tettra5%0%24accepted challenger▲+5Since October 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise.0% → 5%06
BookStack5%13%23accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%
BookStack5%13%23accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%07Zendesk Guide5%49%43criticized challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%
Zendesk Guide5%49%43criticized challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%08
Confluence3%33%43criticized challenger▲+3Since October 2026: 0% → 3%, +3 points. Inside the 11-point floor: within noise.0% → 3%
Confluence3%33%43criticized challenger▲+3Since October 2026: 0% → 3%, +3 points. Inside the 11-point floor: within noise.0% → 3%09
ProductLift3%0%10accepted challenger▲+3Since October 2026: 0% → 3%, +3 points. Inside the 11-point floor: within noise.0% → 3%
ProductLift3%0%10accepted challenger▲+3Since October 2026: 0% → 3%, +3 points. Inside the 11-point floor: within noise.0% → 3%10
Guru2%9%34accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Guru2%9%34accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%11
Nuclino2%4%26accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Nuclino2%4%26accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%12
Slite2%8%24accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Slite2%8%24accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%13
Slab2%0%13accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Slab2%0%13accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%14
Helpjuice2%16%19accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Helpjuice2%16%19accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the two products at 0%, ordered by negative rate
16
GitBook0%21%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
GitBook0%21%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%15
Zoho Desk0%0%13accepted challenger▼−10Since October 2026: 10% → 0%, −10 points. Inside the 11-point floor: within noise.10% → 0%
Zoho Desk0%0%13accepted challenger▼−10Since October 2026: 10% → 0%, −10 points. Inside the 11-point floor: within noise.10% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
Document360 vs BookStackDocument360 vs Zendesk GuideDocument360 vs NuclinoDocument360 vs Help Scout DocsNotion vs FreshdeskNotion vs ConfluenceNotion vs BookStackNotion vs Zendesk GuideNotion vs NuclinoNotion vs Help Scout DocsFreshdesk vs ConfluenceFreshdesk vs BookStackFreshdesk vs Zendesk GuideFreshdesk vs NuclinoFreshdesk vs Help Scout DocsConfluence vs BookStackConfluence vs Zendesk GuideConfluence vs NuclinoConfluence vs Help Scout DocsBookStack vs Zendesk GuideBookStack vs NuclinoBookStack vs Help Scout DocsZendesk Guide vs NuclinoZendesk Guide vs Help Scout DocsNuclino vs Help Scout Docs
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213141516Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Notion28%
Notion28%02Help Scout Docs10%
Help Scout Docs10%03Document36010%
Document36010%04Freshdesk9%
Freshdesk9%05Tettra5%
Tettra5%06BookStack5%
BookStack5%07Zendesk Guide5%
Zendesk Guide5%08Confluence3%
Confluence3%09ProductLift3%
ProductLift3%10Guru2%
Guru2%11Nuclino2%
Nuclino2%12Slite2%
Slite2%13Slab2%
Slab2%14Helpjuice2%
Helpjuice2%15Zoho Desk0%
Zoho Desk0%16GitBook0%
GitBook0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Zendesk Guide49%
21 of 43 labels negative · 13 of 14 models · 4 hard negative
“Zendesk is tailored for large enterprises and expanding customer support teams, making it oversized for small operations.” Claude Haiku 4.5, negative prompt
Confluence33%
14 of 43 labels negative · 11 of 14 models · 4 hard negative
“Powerful for large teams but can be expensive (per-user pricing escalates quickly), overwhelming for beginners, and rigid on free plans.” Grok 4.20, negative prompt
Document36026%
10 of 38 labels negative · 8 of 14 models · 1 hard negative
“Avoid for Tight Budgets ... Document360 ($99+/mo)” Grok 4.20, budget prompt
Notion15%
9 of 60 labels negative · 8 of 14 models · 1 hard negative
“Avoid: Notion, Confluence, Slite (no multilingual management).” Muse Glimmer 30B, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
70 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 698 links across 197 sites, every framing counted. Ranked by the number of answers carrying the site or page. 14 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · ProductLift27 answers · 29 citations · 8 models
vendor site · Software Advice26 answers · 34 citations · 9 models
vendor site · Capterra24 answers · 36 citations · 9 models
19 answers · 19 citations · 9 models
vendor site · KnowledgeOwl16 answers · 20 citations · 10 models
vendor site · Rework16 answers · 16 citations · 9 models
vendor site · Supportbench15 answers · 21 citations · 9 models
vendor site · ONES.com15 answers · 18 citations · 11 models
vendor site · BoldDesk15 answers · 15 citations · 7 models
vendor site · Document36015 answers · 15 citations · 8 models
vendor site · ScreenSteps12 answers · 12 citations · 7 models
vendor site · HelpDocs11 answers · 12 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 8 models
18 answers · 9 models
15 answers · 7 models
13 answers · 8 models
11 answers · 7 models
11 answers · 7 models
11 answers · 6 models
10 answers · 5 models
9 answers · 5 models
9 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best knowledge base software”, “knowledge base software”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Notion notion.com | 28% | 222 | 673,000 | 15,608 | 1,061,466 | 52 | ||
| Help Scout Docs helpscout.com Help Scout Docs 10%, Help Scout with Docs + Beacon 2% | 12% | 49 | 70 | 0 | 37,899 | 14 | ||
| Document360 document360.com | 10% | 102 | 1,300 | 20 | 15,294 | $648 | 92 | |
| Freshworks freshworks.com Freshdesk 9% | 9% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Tettra tettra.com | 5% | 48 | 590 | 7 | 8,789 | |||
| BookStack bookstackapp.com | 5% | 38 | 12,100 | 98 | 9,396 | |||
| Zendesk Guide zendesk.com | 5% | 113 | 210 | 1 | 5,365,445 | $16,181 | 63 | |
| Atlassian atlassian.com Confluence 3% | 3% | 126 | 165,000 | 6,617 | 4,724,388 company | $5,906 | 61 | 4 |
| ProductLift productlift.dev | 3% | 20 | ||||||
| Guru getguru.com | 2% | 104 | 60,500 | 17,065 | 79,461 | 10 |
Google's top ten for the two searches hold 16 sites; 1 of them are among the sites the models cited here (helpdocs.io). The first result for “best knowledge base software” is ferndesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best knowledge base software for a small B2B company?”Paraphrase“Which customer self-service help center tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top knowledge base tools for a small team and how do they differ?”Budget-constrained“What is the best knowledge base software for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a knowledge base software. What should we look at?”Negative“Which knowledge base tools should a small business avoid or be cautious about?”
Claude Haiku 4.5HelplyZendesk GuideChangedNotionNotionno first choiceagainst: Bloomfire, ClickUp, Notion, ProProfs, SharePoint, Zendesk Guide
Four alternatives
Freshdesk, Notion, Nuclino, TettraFour alternatives
Document360, Freshdesk, GitBook, HubSpot Service HubFour alternatives
Guru, Help Scout Docs, Nuclino, TettraFive alternatives
BookStack, Confluence, Outline, Slab, Zoho DeskGPT-5.4 miniNotionZendesk GuideChangedNotion, Sliteagainst: Document360Confluence, Notionagainst: GitBook, Zendesk Guideno first choicenothing named
Four alternatives
ClickUp, Confluence, Freshdesk, Zendesk GuideTwo alternatives
Intercom Articles, Zoho DeskThree alternatives
Confluence, Guru, Help Scout DocsOne alternative
Help Scout DocsGemini 3.5 FlashDocument360Help Scout DocsChangedNotionConfluenceno first choiceagainst: Confluence, GitBookagainst: Confluence, DokuWiki, Legacy SharePoint setups, MediaWiki, Outline, SAP Lite solutions, Salesforce Knowledge, ServiceNow Knowledge Management, Wiki.js
Four alternatives
GitBook, Guru, Help Scout Docs, NotionThree alternatives
Document360, Freshdesk, HubSpot Service HubFour alternatives
Confluence, Guru, Slab, SliteFive alternatives
BookStack, GitBook, Notion, Outline, Zoho DeskPerplexity SonarHelp Scout DocsFreshdeskChangedagainst: Zendesk GuideNotionagainst: Document360Notionno first choiceagainst: BookStack, Confluence, Document360, DokuWiki, Guru, Notion, Nuclino, Outline, Slite, Wiki.js, Zendesk Guide
Six alternatives
Document360, Freshdesk, KnowledgeOwl, Notion, Zendesk Guide, Zoho DeskFour alternatives
Help Scout Docs, HubSpot Service Hub, Pylon, Zoho DeskSix alternatives
BookStack, Confluence, Help Scout Docs, Nuclino, Slite, TettraFour alternatives
BookStack, Confluence, Nuclino, ProProfs Knowledge BaseGrok 4.20Document360, Tettraagainst: ConfluenceZendesk GuideChangedNotionagainst: Bloomfire, BookStack, Document360, MediaWiki, ProProfsNotionagainst: Document360, Helpjuice, Zendesk Guideno first choiceagainst: GitBook, MediaWikiagainst: Confluence, DokuWiki, MediaWiki, Notion, Pylon, ServiceNow Knowledge Management, SharePoint, Wiki.js, Zendesk Guide
Six alternatives
Help Scout Docs, Helpjuice, Notion, Nuclino, Slite, Zendesk GuideThree alternatives
Document360, Freshdesk, Zoho DeskSix alternatives
Confluence, GitBook, Guru, Nuclino, Slab, TettraThree alternatives
BookStack, Guru, LiveAgentSeven alternatives
Confluence, Document360, Guru, Intercom Articles, KnowledgeOwl, Notion, Zendesk GuideMistral SmallGuruno first choiceChangedno first choiceagainst: Document360, Zendesk GuideBookStack, Notionno first choiceagainst: Confluence, Notion, Zendesk Guide
Four alternatives
Confluence, ProductLift, Supportbench, Zendesk GuideFive alternatives
Confluence, Notion, Nuclino, Slite, TettraTwo alternatives
Helpjuice, NuclinoDeepSeek V4 FlashDocument360, Helpjuiceagainst: Zendesk GuideFreshdeskChangedagainst: SupportbenchNotionagainst: Document360Notion, ProProfs Knowledge BaseNuclino, Slite, Tettraagainst: Bloomfire, Confluence, DokuWiki, Guru, KnowledgeOwl, MediaWiki, Notion, ProProfs, Salesforce Knowledge, ServiceNow KM, Wiki.js, Zendesk Guide, Zoho Wiki
Three alternatives
Guru, Notion, ProProfs Knowledge BaseTwo alternatives
Help Scout Docs, Zoho DeskSeven alternatives
Confluence, Freshdesk, Guru, Helpjuice, Slite, Tettra, Zendesk GuideThree alternatives
BookStack, Guru, SliteOne alternative
NotionLlama 4 MaverickProductLiftNotionChangedno first choiceNotionno first choiceagainst: Document360, Quickbase, Zendesk Guide
Four alternatives
Guru, Supered, Supportbench, Zendesk GuideFour alternatives
Help Scout Docs, HubSpot Service Hub, Zendesk Guide, Zoho DeskTwo alternatives
Nuclino, SliteQwen 3.7 FlashDocument360Help Scout DocsChangedNotionFreshdesk, NotionDocument360, Notionagainst: Confluence, Helpjuice, Zendesk Guide
Four alternatives
Help Scout Docs, HelpCrunch, Tettra, Zendesk GuideTwo alternatives
GitBook, SupportbenchFive alternatives
Confluence, Document360, Guru, Nuclino, TettraFour alternatives
Document360, GitBook, Slite, Zoho DeskFour alternatives
GitBook, Guru, Helpjuice, Zendesk GuideKimi K2Help Scout Docs, Notionagainst: Zendesk GuideHelp Scout DocsChangedagainst: Zendesk GuideNotionNotionno first choiceagainst: Document360, Guruagainst: BookStack, Confluence, Docusaurus, DokuWiki, HubSpot Service Hub, MkDocs, Outline, Salesforce Service Cloud, Wiki.js, Zendesk Guide
Three alternatives
KnowledgeOwl, ProductLift, SupportbenchOne alternative
FreshdeskSix alternatives
Confluence, Guru, HelpCenter.io, HelpDocs, Nuclino, TettraThree alternatives
BookStack, Nuclino, ProductLiftFour alternatives
Confluence, Notion, Slite, TettraGLM 4.7 FlashXHelp Scout Docs, Tettraagainst: Confluence, Zendesk GuideHubSpot Service HubChangedno first choiceBookStack, Wiki.jsagainst: Zendesk Guideno first choiceagainst: Atlassian, Confluence, SharePoint
Five alternatives
Document360, Guru, Helpjuice, Intercom Articles, NuclinoFour alternatives
Freshdesk, Help Scout Docs, Zendesk Guide, Zoho DeskTen alternatives
Confluence, Document360, Fabric, Guru, Help Scout Docs, HelpSite, Notion, Slite, Trupeer AI, WaybookEight alternatives
Confluence, DokuWiki, Help Scout Docs, LiveAgent, MediaWiki, Notion, ProductLift, SliteMiniMax M2.5Document360, ProductLiftagainst: NotionFreshdeskChangedagainst: Zendesk GuideNotion, TettraBookStack, Notionno first choiceagainst: Confluence, Helpjuice, Salesforce Knowledge, ServiceNow Knowledge Management, Zendesk Guide
Three alternatives
Help Scout Docs, Supportbench, TettraOne alternative
HubSpot Service HubThree alternatives
Confluence, Guru, SliteGPT-6 LunaHelpDocsagainst: NotionFreshdeskChangedSlabagainst: Document360SlabNotionagainst: Confluence, Notion, Zendesk Guide
Two alternatives
Help Scout Docs, SliteOne alternative
Help Scout DocsThree alternatives
Confluence, Notion, NuclinoTwo alternatives
BookStack, OutlineThree alternatives
Confluence, Guru, SlabMuse Glimmer 30BNotionHelp Scout with Docs + BeaconChangedHelpable, NotionHubSpot Service Knowledge Baseno first choiceagainst: Confluence, Deskpro, DokuWiki, Notion, Slite, Wiki.js, Zendesk Guide
Four alternatives
Document360, Guru, Help Scout Docs, HelpjuiceTwo alternatives
TeamSupport, Zoho DeskNine alternatives
Confluence, Document360, Guru, Help Scout Docs, Helpjuice, Slab, Slite, Tettra, Zendesk GuideFive alternatives
BookStack, Confluence, Notion, ProProfs Knowledge Base, ProductLiftBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:33 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:33 | yes | 2 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:31 | no | 0 | 13 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 11:30 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:37 | yes | 5 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:32 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:35 | yes | 21 | 36 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:06 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:00 | yes | 5 | 44 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:28 | yes | 13 | 53 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:17 | yes | 22 | 33 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:18 | yes | 5 | 30 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:57 | yes | 4 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:00 | yes | 12 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:03 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:44 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:35 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 13:39 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:50 | yes | 10 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:43 | no | 0 | 1 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:27 | yes | 25 | 21 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:04 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:17 | yes | 5 | 34 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:39 | yes | 15 | 32 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:37 | yes | 10 | 27 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:33 | yes | 5 | 51 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:22 | yes | 2 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:31 | yes | 23 | 29 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:43 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:12 | yes | 0 | 5 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:41 | no | 0 | 15 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 13:38 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:54 | yes | 5 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:59 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:23 | yes | 25 | 28 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:07 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:21 | yes | 10 | 46 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:02 | yes | 10 | 19 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:19 | yes | 10 | 59 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:53 | yes | 10 | 30 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:07 | yes | 5 | 18 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:56 | yes | 13 | 30 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:46 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:48 | yes | 4 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:41 | yes | 3 | 18 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 08:51 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:55 | yes | 5 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:58 | yes | 5 | 9 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:10 | yes | 24 | 35 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:48 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:51 | no | 0 | 27 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:04 | yes | 14 | 33 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:39 | yes | 10 | 36 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:24 | no | 0 | 19 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:19 | yes | 3 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:00 | yes | 11 | 17 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:37 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:18 | yes | 7 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:48 | no | 0 | 15 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 14:43 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:36 | yes | 5 | 13 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:29 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:11 | yes | 25 | 41 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:05 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:04 | no | 0 | 28 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:58 | yes | 10 | 26 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:34 | yes | 15 | 92 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:32 | yes | 9 | 67 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:34 | yes | 3 | 15 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:35 | yes | 12 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:19 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:43 | no | 0 | 3 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:55 | no | 0 | 16 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 09:20 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:52 | yes | 9 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:48 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:48 | yes | 24 | 30 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:13 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:06 | yes | 9 | 60 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:59 | yes | 21 | 29 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:36 | yes | 14 | 35 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:33 | yes | 10 | 32 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:07 | yes | 5 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:53 | yes | 12 | 23 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Help Scout read as Help Scout Docs
Intercom read as Intercom Articles
Intercom (Fin) read as Intercom Articles
ServiceNow read as ServiceNow Knowledge Management
ServiceNow Knowledge read as ServiceNow Knowledge Management
Zendesk read as Zendesk Guide
Zendesk Suite read as Zendesk Guide
Unresolved, counted raw
Atlassian
Enjo Help Center
Help Scout with Docs + Beacon
HubSpot Service Knowledge Base
Legacy SharePoint setups
SAP Lite solutions
ServiceNow KM
Zendesk Light
Discontinued, still offered
No shut-down product was recommended here.