2 categories · RankedDocument360
Document360 is knowledge base software for creating and publishing documentation, used for customer-facing self-service and technical documentation · document360.com ↗
Strongest at mid-market, contested with Notion. Ranked 3 of 75 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Notion is first at 28%.
Ranked first, contested: Notion has 17%. 10 of 14 models made it the first choice when asked directly.
Zendesk Guide is first at 18%.
Why models recommend it
“Highly rated for customer-facing teams... making it a strong choice for B2B companies focused on external knowledge bases.”Mistral Small · Direct question · first choice
“Choose Document360 if you want the best dedicated knowledge base tool with maximum flexibility and content governance.”Gemini 3.5 Flash · Paraphrase question · first choice
“The Best All-Rounder for Product Documentation Document360 ... Choose Document360 if your product is technical”Qwen 3.7 Flash · Direct question · first choice
“Document360 - Best standalone, structured customer + product docs ... Rated very highly for mid-market”Muse Glimmer 30B · Direct question · first choice
What gives them pause
“Quote-only pricing (no published price)”GLM 4.7 FlashX · Negative question · warning
Also on the shortlist
The products named in the same answers as Document360, over the 128 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 96 | 8 | Compare → | |
| 91 | 10 | Compare → | |
| 89 | 15 | Compare → | |
| 82 | 2 | View → | |
| 46 | 6 | View → | |
| 43 | 3 | View → | |
| 39 | 2 | View → | |
| 35 | 4 | Compare → | |
| 31 | 0 | View → | |
| 30 | 2 | Compare → |
What the models named instead of Document360 →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Document360's own site, not checked by Gane.
- For
- customers and teams
- Price stated
- Customized pricing built around your needs
- Free plan or trial
- Start free trial; free trial of Document360
- Integrations
- 60 · 27 (its own pages disagree)
- Certifications
- ISO 27001, GDPR, SOC 2 Type II
- Customers named
- Panaya, SafeBreach, Fastmag, Abrigo, BigID, Woods Bagot, Whatfix, CTERA
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 102 of the 128 answers that named Document360 and are not a share of its labels.
Domains cited
255 of the 297 domain citations in answers naming Document360 came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 2 | 0 | 3 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 2 | 1 | 1 | 0 | 4 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 3 | 0 | 1 | 0 | 4 |
| Mistral Small | 1 | 0 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 3 | 0 | 0 | 4 |
| Llama 4 Maverick | 1 | 1 | 3 | 0 | 5 |
| Qwen 3.7 Flash | 1 | 4 | 0 | 0 | 5 |
| Kimi K2 | 0 | 3 | 0 | 0 | 3 |
| GLM 4.7 FlashX | 1 | 0 | 1 | 1 | 3 |
| MiniMax M2.5 | 1 | 2 | 0 | 0 | 3 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 2 | 0 | 1 | 0 | 3 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 678 | 15 | 2026-09-23 | ||
| Webinar or virtual event | 93 | 11 | 2026-09-15 | ||
| Case study | 68 | 4 | 2026-09-24 | ||
| Glossary or explainer | 60 | 0 | 2026-03-28 | ||
| Comparison | 53 | 1 | 2026-09-28 | ||
| Conference or event | 9 | 2 | 2026-07-06 | ||
| Report or ebook | 8 | 0 | 2025-01-28 | ||
| Template or tool | 2 | 1 | 2026-07-03 | ||
| Podcast or video | 1 | 0 | 2020-05-15 |
Most recent
- 2026-09-28Claude vs document360 comparison
- 2026-09-24Loblaw streamlines pharmacy training case study
- 2026-09-23Sop software blog
- 2026-09-18Api documentation tools blog
- 2026-09-17Writing clearly in the age of ai blog
- 2026-09-16Software documentation tools blog
Events in person
- October 25, 2026 to October 28, 2026LavaConCharlotte, USA · hybrid · attends
- September 23, 2026 to September 24, 2026NORDIC TechKomm CopenhagenCopenhagen, Denmark · attended
- June 2, 2026 to June 3, 2026Evolution of TC 2026 – SofiaSofia, Bulgaria · attended
- May 21, 2026 to May 22, 2026tcworld ChinaShanghai, China · attended
- May 7, 2026 to May 8, 2026tekom FestivalSankt Leon-Rot, Germany · attended
- May 3, 2026 to May 5, 2026Write the DocsPortland, USA · attended
- April 13, 2026 to April 15, 2026ConVExPittsburgh, USA · attended
- March 27, 2026 to March 28, 2026International Tech Writer DaysMoscow · hybrid · attended
- February 2, 2026 to February 3, 2026DITA EuropeBrussels, Belgium · attended
- February 1, 2026DITA-OT DayBrussels, Belgium · attended
As the event pages on document360.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page document360.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.