Document360 vs Confluence
Ten of fourteen models named Document360 first on the direct prompt; two named Confluence. Both were named by all fourteen models and Document360 carries 43 labels and Confluence 52, so the shares are not directly comparable.
Named in two categories this edition.
By Atlassian, Sydney, Australia, founded 2002. Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the knowledge base and self-service page.
By framing
Document360First choices, of fourteen modelsConfluence
Across every category in the November 2026 Edition, Document360 and Confluence were named in the same answer ninety-six times, of the 128 answers naming Document360 and the 152 naming Confluence. In those answers Confluence took the first choice eight times and Document360 twenty-two.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
Document360 Confluence first choice named as an alternative argued againstblank: not namedEach cell is one answer, Document360 on the left and Confluence on the right.The direct prompt
Document360 first, Confluence an alternative
10 of 14 modelsConfluence was named in the answer but not as the choice, or not at all.Confluence first, Document360 an alternative
2 of 14 modelsDocument360 was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
1 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Document36010%#3 of 16Confluence3%#8 of 16Document36024%#1 of 14Confluence7%#4 of 14Document36018%#2 of 12Confluence8%#4 of 12What the models said about Document360
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Quote-only pricing (no published price)” GLM 4.7 FlashX · negative prompt · soft negative
“Highly rated for customer-facing teams... making it a strong choice for B2B companies focused on external knowledge bases.” Mistral Small · direct prompt · first choice
“Choose Document360 if you want the best dedicated knowledge base tool with maximum flexibility and content governance.” Gemini 3.5 Flash · paraphrase prompt · first choice
“The Best All-Rounder for Product Documentation Document360 ... Choose Document360 if your product is technical” Qwen 3.7 Flash · direct prompt · first choice
What the models said about Confluence
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Do not use standard open-source wikis (like MediaWiki or standard Confluence setups without heavy configuration) as your primary source of truth for customers.” Qwen 3.7 Flash · negative prompt · hard negative
“It's recommended to skip Confluence unless you're already invested in the Jira/Atlassian ecosystem.” Mistral Small · negative prompt · hard negative
“"Awful" search functionality, legacy UI, difficult to find information, becomes "a mess" without strict ownership, long-term contract lock-in” Kimi K2 · negative prompt · soft negative
“For a quick SaaS setup without managing servers, start with Confluence Free (if ≤10 users) or Notion.” Gemini 3.5 Flash · budget prompt · first choice
“start with Confluence if you're engineering-heavy or already in the Atlassian ecosystem” Kimi K2 · direct prompt · first choice
“Choose Confluence if you want the best balance of price, polish, and collaboration.” GPT-5.4 mini · budget prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.