Customer feedback and surveys for small business buyers
Asked as “customer feedback and survey platform”, and as “NPS and customer experience survey tool”, on behalf of a small B2B company. 65 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
15%
Contested · Google Forms 14%
15SurveyMonkey14Google Forms12Delighted58others
15% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: SurveyMonkey (15%) replaces Google Forms (17% then, 14% now), 1 point clear, inside the 11-point floor.SurveyMonkey leads at 15%, replacing Google Forms, which led at 17% and stands at 14% now: 1 point clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
SurveyMonkey15%Contested↗new leaderNew leader since October 2026: SurveyMonkey (15%) replaces Google Forms (17% then, 14% now), 1 point clear, inside the 11-point floor.This pageMid-market
CustomerGauge45%Clear leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.Standing →Enterprise
Qualtrics CustomerXM42%Clear leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.Standing →
SurveyMonkey15%Contested↗new leaderNew leader since October 2026: SurveyMonkey (15%) replaces Google Forms (17% then, 14% now), 1 point clear, inside the 11-point floor.This pageMid-marketCustomerGauge45%Clear leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.Standing →EnterpriseQualtrics CustomerXM42%Clear leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01SurveyMonkey15%31%59criticized challenger▲+3Since October 2026: 12% → 15%, +3 points. Inside the 11-point floor: within noise.12% → 15%
SurveyMonkey15%31%59criticized challenger▲+3Since October 2026: 12% → 15%, +3 points. Inside the 11-point floor: within noise.12% → 15%02
Google Forms Lab in the set14%10%42accepted challenger▼−3Since October 2026: 17% → 14%, −3 points. Inside the 11-point floor: within noise.17% → 14%
Google Forms Lab in the set14%10%42accepted challenger▼−3Since October 2026: 17% → 14%, −3 points. Inside the 11-point floor: within noise.17% → 14%03
Delighted12%13%23accepted challenger▲+5Since October 2026: 7% → 12%, +5 points. Inside the 11-point floor: within noise.7% → 12%
Delighted12%13%23accepted challenger▲+5Since October 2026: 7% → 12%, +5 points. Inside the 11-point floor: within noise.7% → 12%04
Typeform11%19%59accepted challenger▲+2Since October 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise.9% → 11%
Typeform11%19%59accepted challenger▲+2Since October 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise.9% → 11%05
Survicate11%5%37accepted challenger▼−3Since October 2026: 14% → 11%, −3 points. Inside the 11-point floor: within noise.14% → 11%
Survicate11%5%37accepted challenger▼−3Since October 2026: 14% → 11%, −3 points. Inside the 11-point floor: within noise.14% → 11%06
SurveySparrow11%3%29accepted challenger▲+2Since October 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise.9% → 11%
SurveySparrow11%3%29accepted challenger▲+2Since October 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise.9% → 11%07
Zonka Feedback3%7%15accepted challenger=heldSince October 2026: 3% → 3%, ±0 points. Inside the 11-point floor: within noise.3% → 3%
Zonka Feedback3%7%15accepted challenger=heldSince October 2026: 3% → 3%, ±0 points. Inside the 11-point floor: within noise.3% → 3%08CustomerGauge3%40%15criticized challenger=heldSince October 2026: 3% → 3%, ±0 points. Inside the 11-point floor: within noise.3% → 3%
CustomerGauge3%40%15criticized challenger=heldSince October 2026: 3% → 3%, ±0 points. Inside the 11-point floor: within noise.3% → 3%Show the six products at 0%, ordered by negative rate
13
Medallia Experience Cloud0%93%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Medallia Experience Cloud0%93%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%14Qualtrics CustomerXM0%88%32criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Qualtrics CustomerXM0%88%32criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Hotjar0%8%12accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Hotjar0%8%12accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%12
HubSpot Service Hub0%8%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
HubSpot Service Hub0%8%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Jotform0%4%28accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Jotform0%4%28accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Canny0%0%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Canny0%0%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Forms is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other thirteen models nine times of 52. Lab treatment is defined on the method page; the row is marked, not excluded.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All fifteen head-to-head pages: the top six products, each against each
CustomerGauge vs Zonka FeedbackCustomerGauge vs AskNicelyGoogle Forms vs SurvicateGoogle Forms vs SurveyMonkeyGoogle Forms vs Zonka FeedbackGoogle Forms vs AskNicelySurvicate vs SurveyMonkeySurvicate vs Zonka FeedbackSurvicate vs AskNicelySurveyMonkey vs Zonka FeedbackSurveyMonkey vs AskNicelyZonka Feedback vs AskNicely
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708091011121314Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01SurveyMonkey15%
SurveyMonkey15%02Google Forms14%
Google Forms14%03Delighted12%
Delighted12%04Typeform11%
Typeform11%05Survicate11%
Survicate11%06SurveySparrow11%
SurveySparrow11%07Zonka Feedback3%
Zonka Feedback3%08CustomerGauge3%
CustomerGauge3%09Jotform0%
Jotform0%10Canny0%
Canny0%11Hotjar0%
Hotjar0%12HubSpot Service Hub0%
HubSpot Service Hub0%13Medallia Experience Cloud0%
Medallia Experience Cloud0%14Qualtrics CustomerXM0%
Qualtrics CustomerXM0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Qualtrics CustomerXM88%
28 of 32 labels negative · 14 of 14 models · 13 hard negative
“Small businesses should avoid or exercise strong caution with these platforms and categories: ... Enterprise Heavyweights (Overkill and Exorbitant) * Platforms: Qualtrics” Gemini 3.5 Flash, negative prompt
SurveyMonkey31%
18 of 59 labels negative · 13 of 14 models · 5 hard negative
“avoid enterprise suites such as Qualtrics/Medallia and data-paywalled free tiers from SurveyMonkey/Typeform” Muse Glimmer 30B, negative prompt
Medallia Experience Cloud93%
14 of 15 labels negative · 9 of 14 models · 10 hard negative
“Avoid heavy enterprise solutions like Qualtrics CX or Medallia unless you have dedicated operations staff to manage them.” Gemini 3.5 Flash, scale prompt
Typeform19%
11 of 59 labels negative · 8 of 14 models · 2 hard negative
“Popular Options to Avoid on a Tight Budget ... notoriously strict and expensive for small budgets” Gemini 3.5 Flash, budget prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 786 links across 216 sites, every framing counted. Ranked by the number of answers carrying the site or page. 19 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · SurveySparrow32 answers · 43 citations · 11 models
vendor site · Frill27 answers · 30 citations · 10 models
23 answers · 23 citations · 10 models
vendor site · CustomerGauge22 answers · 34 citations · 11 models
vendor site · Capterra22 answers · 32 citations · 9 models
19 answers · 38 citations · 9 models
18 answers · 21 citations · 7 models
vendor site · Software Advice17 answers · 22 citations · 8 models
vendor site · Spotsaas17 answers · 17 citations · 10 models
vendor site · Typeform14 answers · 17 citations · 7 models
vendor site · QuestionPro13 answers · 14 citations · 7 models
vendor site · Guideflow12 answers · 14 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
25 answers · 10 models
21 answers · 9 models
14 answers · 8 models
10 answers · 6 models
10 answers · 5 models
10 answers · 7 models
10 answers · 8 models
10 answers · 4 models
9 answers · 7 models
8 answers · 4 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer feedback and survey platform”, “customer feedback and survey platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| SurveyMonkey surveymonkey.com | 15% | 214 | 165,000 | 2,023 | 1,683,535 | $500 | 106 | 2 |
| Google parent site Google Forms 14% | 14% | 91 | 1,830,000 | 15,495 | ||||
| Delighted qualtrics.com | 12% | 35 | 40,500 | 23,375 | 1,028,410 | $21 | 66 | |
| Typeform typeform.com | 11% | 160 | 60,500 | 584 | 292,052 | $314 | 33 | |
| Survicate survicate.com | 11% | 59 | 720 | 8 | 23,066 | 0 | 6 | |
| SurveySparrow surveysparrow.com | 11% | 74 | 1,900 | 17 | 246,819 | 43 | 1 | |
| Retently retently.com | 5% | 11 | 320 | 24,333 | 5,524 | 1 | ||
| Zonka Feedback zonkafeedback.com | 3% | 46 | 140 | 2 | 56,668 | 0 | 3 | |
| Tally tally.so | 3% | 14 | 40,500 | 10,358 | 32,871 | 0 | ||
| Nicereply nicereply.com | 3% | 8 | 140 | 0 | 14,510 | 0 |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (g2.com, surveysparrow.com). The first result for “best customer feedback and survey platform” is surveysparrow.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer feedback and survey platform for a small B2B company?”Paraphrase“Which NPS and customer experience survey tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer feedback and survey platforms for a small team and how do they differ?”Budget-constrained“What is the best customer feedback and survey platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer feedback and survey platform. What should we look at?”Negative“Which customer feedback and survey platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5CustomerGaugeDelighted, SurveySparrowChangedagainst: Qualtrics CustomerXMSurveyMonkeyGoogle Forms, SurveySparrow, Typeformno first choicenothing named
Four alternatives
Alchemer, SurveyMonkey, Zoho Survey, Zonka FeedbackTwo alternatives
GetFeedback, TypeformFive alternatives
Jotform, SurveySparrow, Survicate, Typeform, Zonka FeedbackTwo alternatives
Jotform, ProProfs Survey MakerGPT-5.4 miniDelighted, Survicateagainst: Google FormsSurveyMonkeyChangedSurveyMonkeyGoogle Forms, QuestionProagainst: Delighted, Survicate, Typeformno first choiceagainst: ChurnZero, Gainsight, GetFeedback, InMoment, Qualtrics CustomerXM, SurveyMonkey, Trustpilot, Typeform
One alternative
SurveyMonkeyTwo alternatives
AskNicely, RetentlyFive alternatives
Canny, Delighted, Google Forms, Hotjar, TypeformGemini 3.5 FlashTypeformRetentlyChangedTallyTallyagainst: Jotform, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, TypeformDelighted, Survicateagainst: Medallia Experience Cloud, Qualtrics Coreagainst: Gainsight, Medallia Experience Cloud, Qualtrics CustomerXM, Sprinklr, SurveyMonkey, Typeform
Five alternatives
Delighted, HubSpot Service Hub, Jotform, SurveyMonkey, SurvicateFour alternatives
Delighted, HubSpot Service Hub, Simplesat, SurvicateFive alternatives
Google Forms, Hotjar, Jotform, Survicate, TypeformThree alternatives
Fillout, Google Forms, SurvicateNine alternatives
HubSpot Service Hub, Jotform, PostHog, Refiner, Sprig, SurveySparrow, Typeform, Usersnap, Zendesk FeedbackPerplexity SonarSurveyMonkeyagainst: CustomerGaugeHubSpot Customer Feedback SoftwareChangedagainst: CustomerGaugeTypeformagainst: Qualtrics CustomerXM, SurveySparrowGoogle Formsno first choiceagainst: Bazaarvoice, Birdeye, Contentsquare, Hotjar, Mopinion, Podium, Qualtrics CustomerXM, SurveyMonkey, Trustpilot, Typeform
Four alternatives
Canny, Front, HubSpot Service Hub, TypeformTwo alternatives
SurveyMonkey, SurvicateSeven alternatives
Canny, Frill, Google Forms, Jotform, Nicereply, SurveyMonkey, SurvicateTwo alternatives
SurveyMonkey, TypeformGrok 4.20SurveySparrowagainst: Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkeySurvicateChangedGoogle Forms, Typeformagainst: Medallia Experience Cloud, Qualtrics CustomerXMGoogle FormsTypeformagainst: Google Forms, Qualtrics CustomerXMagainst: Alchemer, Medallia Experience Cloud, Pendo, Qualaroo, Qualtrics CustomerXM, QuestionPro, Sitejabber, SurveyMonkey, Trustpilot, UserVoice, Yelp
Five alternatives
CustomerGauge, Google Forms, Jotform, Survicate, TypeformThree alternatives
Delighted, SurveySparrow, TypeformSix alternatives
Canny, Hotjar, HubSpot Service Hub, SurveyMonkey, Userback, Zonka FeedbackEight alternatives
Hotjar, Microsoft Forms, SoGoSurvey, SurveyMonkey, SurveySensum, Survicate, Typeform, Zoho FormsOne alternative
SurveyMonkeyMistral SmallSurveyMonkey, Typeformagainst: Google FormsDelighted, NicereplyChangedno first choiceSurveyMonkeyno first choiceagainst: Delighted, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Yext
One alternative
Zonka FeedbackThree alternatives
Survicate, Typeform, Zonka FeedbackFour alternatives
Google Forms, Hotjar, SurveySparrow, TypeformDeepSeek V4 FlashSurveySparrowagainst: CustomerGauge, Medallia Experience Cloud, Qualtrics CustomerXMDelightedChangedagainst: CustomerGaugeSurveyMonkey, Typeformagainst: Qualtrics CustomerXMGoogle Forms, SurveySparrowSurveyMonkeyagainst: Google Forms, Qualtrics CustomerXMagainst: Qualtrics CustomerXM, SurveyMonkey, SurveyWorld, Zonka Feedback
Three alternatives
Jotform, SurveyMonkey, TypeformOne alternative
SurveyMonkeyThree alternatives
Google Forms, SurveySparrow, Zoho SurveyThree alternatives
Jotform, SurveyMonkey, TypeformFive alternatives
Delighted, SurveySparrow, Typeform, Wootric, Zoho SurveyLlama 4 Mavericksurveysparrow.comRetentlyChangedSurveyMonkeyagainst: Qualtrics CustomerXMSurveyMonkeyno first choiceagainst: Qualtrics CustomerXM, SurveyMonkey, Typeform
Four alternatives
SurveyLegend, Survicate, Typeform, Zonka FeedbackTen alternatives
AskNicely, HelpDesk by LiveChat, Jotform, QuestionPro, SmartSurvey, SurveySensum, SurveySparrow, Survicate, Typeform, Zoho FormsThree alternatives
Google Forms, Jotform, SurveySparrowQwen 3.7 FlashSurvicateZonka FeedbackChangedDelighted, Typeformagainst: Qualtrics CustomerXM, SurveyMonkeyGoogle Formsagainst: TypeformDelighted, Medallion, Survicateagainst: Oracle/Omniture, Qualtrics CustomerXMagainst: Birdeye, Medallia Experience Cloud, Podium, Qualtrics CustomerXM, Reputation, SurveyMonkey, Yext
Four alternatives
Canny, HubSpot Surveys, SurveyMonkey, TypeformThree alternatives
Delighted, SurveySparrow, SurvicateSix alternatives
Canny, Feathr, Google Forms, Jotform, Satisforest, Zonka FeedbackFour alternatives
Jotform, Microsoft Forms, ProProfs Survey Maker, Zoho SurveyTwo alternatives
Tally, TypeformKimi K2Typeform, Zonka Feedbackagainst: CustomerGauge, Medallia Experience Cloud, Qualtrics CustomerXMDelightedChangedTypeformGoogle Forms, forms.appagainst: SurveyMonkey, TypeformSurvicateagainst: Alchemer, Birdeye, Medallia Experience Cloud, Podium, Qualtrics CustomerXM, SurveyMonkey, Typeform, Voxco
Two alternatives
Satismeter, SurvicateThree alternatives
CustomerGauge, SurveyMonkey, SurvicateFive alternatives
Delighted, Google Forms, Hotjar, Jotform, SurveySparrowThree alternatives
SendPulse, SurveySensum, Zoho FormsFour alternatives
Canny, Frill, Hotjar, SurveySparrowGLM 4.7 FlashXSurveyMonkey, TypeformSurveySparrowChangedSurveyMonkey, Zoho SurveyGoogle Formsagainst: SurveyMonkeyno first choiceagainst: Alchemer, Medallia Experience Cloud, Numerator Verified Voices, Pinecone Research, Qualtrics CustomerXM, SurveyCake, SurveyMonkey, SurveyPlanet
Three alternatives
CustomerGauge, Survicate, Zonka FeedbackThree alternatives
SurveyMonkey, SurveySensum, TypeformSix alternatives
Alchemer, AskNicely, Canny, Jotform, Typeform, Zonka FeedbackFive alternatives
Mailpro, SurveySensum, SurveySparrow, Tally, TypeformMiniMax M2.5SavioSurveyMonkey, SurveySparrowChangedagainst: CustomerGaugeSurveyMonkey, Typeformagainst: Qualtrics CustomerXMGoogle Formsno first choiceagainst: Dynata, Survey Junkie, SurveyMonkey, Trustpilot, Typeform
Four alternatives
CustomerGauge, SurveySensum, Typeform, Zonka FeedbackTwo alternatives
SurveyNinja, SurvicateOne alternative
Google FormsOne alternative
SurveySensumGPT-6 LunaSurvicateagainst: HubSpot Service HubRetentlyChangedGoogle Forms, Tallyagainst: SurvicateTallySurveyMonkey, Typeformagainst: Medallia Experience Cloud, Qualtrics CustomerXMagainst: Qualtrics CustomerXM, SurveyMonkey, Trustpilot
One alternative
PostHogTwo alternatives
HubSpot Service Hub, SurvicateThree alternatives
Contentsquare Voice of Customer, SurveyMonkey, TypeformTwo alternatives
Google Forms, Zoho SurveyTwo alternatives
Alchemer, SurvicateMuse Glimmer 30BCustomerGaugeagainst: DelightedDelighted, NicereplyChangedGoogle FormsSurveyMonkeyno first choiceagainst: Medallia Experience Cloud, Pollfish, Qualtrics CustomerXM, Sitejabber, SurveyMonkey, Typeform
Four alternatives
SurveyMonkey, SurveySparrow, Typeform, Zonka FeedbackOne alternative
CustomerGaugeSeven alternatives
Hotjar, Qualaroo, SurveyMonkey, SurveySparrow, Survicate, Typeform, ZendeskSix alternatives
Google Forms, Google Workspace, Mailpro, ProProfs Survey Maker, SurveySparrow, Zoho SurveyBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:06 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:39 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:27 | no | 0 | 13 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 10:30 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:52 | yes | 10 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:17 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:10 | yes | 24 | 30 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:05 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:00 | yes | 5 | 23 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:19 | yes | 15 | 43 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:59 | yes | 14 | 45 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:32 | yes | 5 | 31 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:40 | yes | 3 | 18 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:30 | yes | 15 | 26 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:17 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:02 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:16 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 12:00 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:06 | yes | 9 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:31 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:18 | yes | 25 | 25 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:15 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:54 | yes | 5 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:20 | yes | 10 | 24 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:06 | yes | 20 | 41 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:02 | yes | 5 | 23 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:57 | yes | 3 | 18 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:28 | yes | 12 | 24 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:58 | yes | 10 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:20 | yes | 5 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:40 | no | 0 | 17 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 17:31 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:29 | yes | 5 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:20 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:48 | yes | 23 | 31 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:48 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:35 | yes | 14 | 40 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:48 | yes | 20 | 27 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:50 | yes | 19 | 26 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:19 | yes | 10 | 18 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:25 | yes | 6 | 19 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:15 | yes | 14 | 30 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:53 | yes | 10 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:02 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:00 | no | 0 | 13 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 12:03 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:13 | yes | 5 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:10 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:54 | yes | 23 | 46 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:17 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:50 | yes | 10 | 48 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:36 | yes | 9 | 43 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:30 | yes | 13 | 78 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:01 | yes | 5 | 16 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:01 | yes | 3 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:31 | yes | 13 | 24 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:07 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:27 | no | 0 | 4 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:28 | no | 0 | 15 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 16:30 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:16 | yes | 5 | 16 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:14 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:38 | yes | 20 | 29 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:29 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:52 | no | 0 | 25 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:22 | yes | 10 | 30 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:28 | yes | 18 | 31 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:21 | no | 0 | 14 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:21 | yes | 5 | 17 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:36 | yes | 15 | 19 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:44 | yes | 19 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:06 | yes | 5 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:34 | yes | 10 | 19 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 16:40 | yes | 10 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:17 | yes | 15 | 15 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:37 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:09 | yes | 25 | 34 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:12 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:21 | yes | 5 | 25 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:36 | yes | 25 | 33 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:16 | yes | 24 | 131 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:27 | yes | 24 | 39 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:27 | yes | 4 | 16 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:25 | yes | 25 | 32 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
HubSpot read as HubSpot Service Hub
Medallia read as Medallia Experience Cloud
Qualtrics read as Qualtrics CustomerXM
Zoho read as Zoho Survey
Unresolved, counted raw
Contentsquare Voice of Customer
Customer Thermometer
Customer.guru
Emojics
Feathr
GoZen Forms
HubSpot Customer Feedback Software
HubSpot Surveys
Interaction Metrics
Medallion
Oracle/Omniture
Qualtrics Core
RaveCapture
Satisforest
SurveyCake
SurveyNinja
SurveyWorld
Zendesk Feedback
Zigpoll
surveysparrow.com
Discontinued, still offered
No shut-down product was recommended here.