Customer feedback and surveys · RankedDelighted
Delighted is a customer feedback tool for sending and tracking Net Promoter Score and CSAT surveys · qualtrics.com ↗
Strongest at small business. Ranked 73 of 125 for mid-market buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
SurveyMonkey is first at 15%.
CustomerGauge is first at 45%.
Qualtrics CustomerXM is first at 42%.
Why models recommend it
“If you just want to measure NPS/CSAT out-of-the-box with Zendesk/HubSpot integration: Go with Delighted.”Gemini 3.5 Flash · Comparative question · alternative
“Choose Survicate/Delighted if you need to measure NPS/CSAT inside your app or automate follow-up workflows.”Kimi K2 · Comparative question · alternative
“Best for Simplicity and Fast Setup: Delighted (by Qualtrics)”Gemini 3.5 Flash · Paraphrase question · alternative
“Best for Dedicated NPS & CSAT Tracking: Delighted or Survicate”Gemini 3.5 Flash · Budget-constrained question · alternative
What gives them pause
“Avoid for tight budgets: Tools like Delighted (starts free but scales to $449+/mo for premium)”Grok 4.20 · Budget-constrained question · warning
“Qualtrics is sunsetting Delighted as of mid-2026, so its future is uncertain”Mistral Small · Negative question · warning
“Delighted was shut down on June 30, 2026, so it's no longer available.”Claude Haiku 4.5 · Negative question · warning
“Delighted was shut down on June 30, 2026 ... it's no longer available”DeepSeek V4 Flash · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as Delighted, over the 52 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 36 | 4 | View → | |
| 33 | 3 | View → | |
| 32 | 8 | View → | |
| 27 | 4 | View → | |
| 24 | 1 | View → | |
| 20 | 4 | View → | |
| 12 | 2 | View → | |
| 12 | 0 | View → | |
| 12 | 0 | View → | |
| 10 | 0 | View → |
What the models named instead of Delighted →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Delighted's own site, not checked by Gane.
- Certifications
- SOC 2 Type II, GDPR, PCI DSS, CCPA, Cyber Essentials, HITRUST, TISAX, TX-RAMP
- Customers named
- Shake Shack, Samsara, Gabb, ServiceNow, Indiana University Online
- Headquarters
- Provo, United States
- Founded
- 2002
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 35 of the 52 answers that named Delighted and are not a share of its labels.
Domains cited
Ninety-five of the ninety-five domain citations in answers naming Delighted came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 1 | 0 | 4 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 1 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,678 | undated | |||
| Case study | 136 | undated | |||
| Comparison | 78 | undated | |||
| Glossary or explainer | 76 | undated | |||
| Report or ebook | 21 | 0 | 2020-03-02 | ||
| News or press | 21 | 0 | 2020-08-17 | ||
| Conference or event | 17 | 0 | 2020-11-20 | ||
| Template or tool | 8 | 0 | 2020-09-23 | ||
| Webinar or virtual event | 6 | 0 | 2020-07-21 |
Most recent
- 2020-11-20Rethinking parent teacher conferences 12619 conference or event
- 2020-11-19How best to get families with multiple children to commit to in person or virtual modality 12596 conference or event
- 2020-09-23How can i embed a loan calculator in a form or survey 11712 template or tool
- 2020-09-10Virtual meetup 3 xm builders summer series 11532 conference or event
- 2020-08-31Query string in personal link 11384 conference or event
- 2020-08-17Qualtrics certifications badges 11163 news or press
How it is countedHide how it is counted
Every page qualtrics.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.