2 categories · RankedMedallia Experience Cloud
Medallia Experience Cloud is an enterprise experience management product that combines surveys with other customer signals · medallia.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
SurveyMonkey is first at 15%.
CustomerGauge is first at 45%. 0 of 14 models made it the first choice when asked directly.
Qualtrics CustomerXM is first at 42%.
Why models recommend it
“pick an enterprise VoC platform like Qualtrics or Medallia when you need complex research design”Muse Glimmer 30B · Comparative question · first choice
“Top Gartner leader for VoC; excels in real-time feedback... Drawbacks: Often geared toward larger enterprises; higher cost”Grok 4.20 · Direct question · alternative
“Strongest pick for governed, cross-channel experience programs with automated action workflows across the enterprise.”Muse Glimmer 30B · Comparative question · alternative
“Choose Qualtrics or Medallia for enterprise surveys, NPS/CSAT, and voice-of-customer programs.”Perplexity Sonar · Comparative question · alternative
What gives them pause
“Verdict: Avoid these unless you are an enterprise organization with a dedicated CX budget”Gemini 3.5 Flash · Negative question · warning
“massive enterprise systems (like top-tier Qualtrics or Medallia deployments) can be overly complex, cost prohibitive, and take 6+ months to implement”Gemini 3.5 Flash · Scale-constrained question · warning
“You likely don't need the absolute deepest enterprise functionality of Qualtrics/Medallia if it comes with excessive complexity and cost.”MiniMax M2.5 · Scale-constrained question · warning
“Qualtrics, Medallia, and similar enterprise suites for small organizations: They are powerful but can be expensive, complex to configure”Perplexity Sonar · Negative question · warning
Also on the shortlist
The products named in the same answers as Medallia Experience Cloud, over the 136 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 128 | 28 | View → | |
| 87 | 3 | View → | |
| 52 | 3 | View → | |
| 43 | 21 | View → | |
| 30 | 4 | View → | |
| 27 | 4 | View → | |
| 27 | 0 | View → | |
| 24 | 1 | View → | |
| 24 | 1 | View → | |
| 23 | 0 | View → |
What the models named instead of Medallia Experience Cloud →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Medallia Experience Cloud's own site, not checked by Gane.
- For
- enterprises
- Price stated
- flexible pricing
- Certifications
- SOC 2 Type I, ISO 27001, GDPR, HIPAA, FedRAMP, ISO 27017, ISO 27018
- Hosting
- North America, Asia, Australia, Europe
- Customers named
- Pacific Life, 3M, Johnson & Johnson, Best Western, H&R Block, Fidelity, Schneider Electric, ABANCA
- Headquarters
- Palo Alto, United States
- Founded
- 2001
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 116 of the 136 answers that named Medallia Experience Cloud and are not a share of its labels.
Domains cited
238 of the 238 domain citations in answers naming Medallia Experience Cloud came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 3 | 4 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 2 | 1 | 1 | 4 |
| Mistral Small | 0 | 0 | 2 | 1 | 3 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 2 | 4 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 2 | 4 | 6 |
| Kimi K2 | 0 | 0 | 1 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 2 | 3 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 450 | undated | |||
| Glossary or explainer | 373 | undated | |||
| Blog | 189 | undated | |||
| Case study | 107 | undated | |||
| Report or ebook | 43 | undated | |||
| Conference or event | 29 | undated | |||
| Webinar or virtual event | 7 | undated | |||
| Comparison | 7 | undated | |||
| Template or tool | 2 | undated |
Events in person
- October 21, 2026Medallia World Tour Washington, D.C.The National Press Club, Washington, D.C. · hosts
- February 9, 2027 to February 11, 2027Explore Experience '27Las Vegas · takes part
As the event pages on medallia.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page medallia.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.