Customer feedback and surveys for enterprise buyers
Asked as “customer feedback and survey platform”, and as “NPS and customer experience survey tool”, on behalf of an enterprise B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
42%
Clear leader
42Qualtrics CustomerXM28CustomerGauge06Medallia Experience Cloud24others
42% of first choices, clear leader.
Since October 2026▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.Qualtrics CustomerXM held the lead, +1 point on 41%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
SurveyMonkey15%Contested↗new leaderNew leader since October 2026: SurveyMonkey (15%) replaces Google Forms (17% then, 14% now), 1 point clear, inside the 11-point floor.Standing →Mid-market
CustomerGauge45%Clear leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.Standing →Enterprise
Qualtrics CustomerXM42%Clear leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.This page
SurveyMonkey15%Contested↗new leaderNew leader since October 2026: SurveyMonkey (15%) replaces Google Forms (17% then, 14% now), 1 point clear, inside the 11-point floor.Standing →Mid-marketCustomerGauge45%Clear leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.Standing →EnterpriseQualtrics CustomerXM42%Clear leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Qualtrics CustomerXM42%18%73endorsed leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.41% → 42%
Qualtrics CustomerXM42%18%73endorsed leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.41% → 42%02CustomerGauge28%0%27accepted challenger=heldSince October 2026: 28% → 28%, ±0 points. Inside the 11-point floor: within noise.28% → 28%
CustomerGauge28%0%27accepted challenger=heldSince October 2026: 28% → 28%, ±0 points. Inside the 11-point floor: within noise.28% → 28%03
Medallia Experience Cloud6%7%67accepted challenger▼−5Since October 2026: 11% → 6%, −5 points. Inside the 11-point floor: within noise.11% → 6%
Medallia Experience Cloud6%7%67accepted challenger▼−5Since October 2026: 11% → 6%, −5 points. Inside the 11-point floor: within noise.11% → 6%04
Alchemer4%5%19accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
Alchemer4%5%19accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%05SurveyMonkey4%41%54criticized challenger▼−2Since October 2026: 6% → 4%, −2 points. Inside the 11-point floor: within noise.6% → 4%
SurveyMonkey4%41%54criticized challenger▼−2Since October 2026: 6% → 4%, −2 points. Inside the 11-point floor: within noise.6% → 4%06
QuestionPro2%0%11accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
QuestionPro2%0%11accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the three products at 0%, ordered by negative rate
08
Google Forms Lab in the set0%91%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Google Forms Lab in the set0%91%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Typeform0%88%16criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Typeform0%88%16criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%07
InMoment0%11%19accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
InMoment0%11%19accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Forms is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other thirteen models zero times of 52. Lab treatment is defined on the method page; the row is marked, not excluded.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All fifteen head-to-head pages: the top six products, each against each
CustomerGauge vs Zonka FeedbackCustomerGauge vs AskNicelyGoogle Forms vs SurvicateGoogle Forms vs SurveyMonkeyGoogle Forms vs Zonka FeedbackGoogle Forms vs AskNicelySurvicate vs SurveyMonkeySurvicate vs Zonka FeedbackSurvicate vs AskNicelySurveyMonkey vs Zonka FeedbackSurveyMonkey vs AskNicelyZonka Feedback vs AskNicely
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Qualtrics CustomerXM42%
Qualtrics CustomerXM42%02CustomerGauge28%
CustomerGauge28%03Medallia Experience Cloud6%
Medallia Experience Cloud6%04Alchemer4%
Alchemer4%05SurveyMonkey4%
SurveyMonkey4%06QuestionPro2%
QuestionPro2%07InMoment0%
InMoment0%08Google Forms0%
Google Forms0%09Typeform0%
Typeform0%What they warned about
Five of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
SurveyMonkey41%
22 of 54 labels negative · 13 of 14 models · 5 hard negative
“You would typically avoid per-seat leaders such as Qualtrics CustomerXM and SurveyMonkey Enterprise when predictable total cost across thousands of creators is the primary constraint” Muse Glimmer 30B, budget prompt
Qualtrics CustomerXM18%
13 of 73 labels negative · 10 of 14 models · 1 hard negative
“You would typically avoid per-seat leaders such as Qualtrics CustomerXM and SurveyMonkey Enterprise” Muse Glimmer 30B, budget prompt
Typeform88%
14 of 16 labels negative · 8 of 14 models · 4 hard negative
“basic Typeform — Usually lack the depth in analytics, closed-loop, and governance for a 5k-person company.” Grok 4.20, scale prompt
Google Forms91%
10 of 11 labels negative · 8 of 14 models · 3 hard negative
“Institutional guidance is to avoid it. DCU Data Protection Unit states: "It remains the recommendation of the DCU Data Protection Unit to avoid using Google Forms"” Muse Glimmer 30B, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
69 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 852 links across 238 sites, every framing counted. Ranked by the number of answers carrying the site or page. 19 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · CustomerGauge28 answers · 71 citations · 12 models
vendor site · Sprig22 answers · 34 citations · 9 models
vendor site · Hello Customer21 answers · 26 citations · 10 models
vendor site · Qualtrics17 answers · 25 citations · 7 models
16 answers · 27 citations · 9 models
vendor site · CleverX16 answers · 19 citations · 6 models
vendor site · SurveyMonkey14 answers · 25 citations · 7 models
vendor site · Enterpret13 answers · 18 citations · 9 models
vendor site · Zonka Feedback13 answers · 17 citations · 7 models
vendor site · Frill13 answers · 15 citations · 7 models
vendor site · SurveySensum13 answers · 14 citations · 6 models
vendor site · Capterra12 answers · 16 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
16 answers · 10 models
13 answers · 8 models
11 answers · 7 models
10 answers · 6 models
10 answers · 6 models
10 answers · 8 models
9 answers · 6 models
8 answers · 6 models
8 answers · 8 models
7 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer feedback and survey platform”, “customer feedback and survey platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Qualtrics CustomerXM qualtrics.com | 42% | 176 | 20 | 0 | 1,028,410 | $21 | 66 | |
| CustomerGauge customergauge.com | 28% | 99 | 210 | 0 | 22,116 | $254 | 17 | |
| Medallia Experience Cloud medallia.com | 6% | 116 | 70 | 0 | 187,636 | 11 | ||
| Alchemer alchemer.com | 4% | 34 | 8,100 | 1,852 | 133,572 | $178 | 83 | |
| SurveyMonkey surveymonkey.com | 4% | 214 | 165,000 | 2,023 | 1,683,535 | $500 | 106 | 2 |
| QuestionPro questionpro.com | 2% | 24 | 4,400 | 80 | 936,799 | 3 | ||
| HubSpot parent site HubSpot Service Hub 2% | 2% | 285 | 368,000 | 9,776 | ||||
| Salesforce parent site Salesforce Service Cloud 2% | 2% | 223 | 550,000 | 60,632 | ||||
| Attest askattest.com | 2% | 29 | 33,100 | 5,171 | 220,392 | 26 | ||
| Feedlark | 2% |
Google's top ten for the two searches hold 15 sites; 4 of them are among the sites the models cited here (g2.com, surveymonkey.com, surveysensum.com, zonkafeedback.com). The first result for “best customer feedback and survey platform” is surveysparrow.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer feedback and survey platform for an enterprise B2B company?”Paraphrase“Which NPS and customer experience survey tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer feedback and survey platforms and how do they differ?”Budget-constrained“What is the best customer feedback and survey platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer feedback and survey platform. What should we look at?”Negative“Which customer feedback and survey platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5CustomerGaugeQualtrics CustomerXMChangedno first choiceAttest, FormRoyaleno first choiceagainst: Google Forms, Qualtrics CustomerXM, SurveyMonkey
Three alternatives
Chattermill, Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
CustomerGauge, Medallia Experience CloudTwo alternatives
Qualtrics CustomerXM, SurveyMonkeyGPT-5.4 miniQualtrics CustomerXMQualtrics CustomerXMHeldagainst: SurveyMonkeyMedallia Experience Cloud, Qualtrics CustomerXMAlchemer, Medallia Experience Cloudagainst: Qualtrics CustomerXM, Survicateno first choicenothing named
Three alternatives
AskNicely, Delighted, Medallia Experience CloudThree alternatives
InMoment, Medallia Experience Cloud, QuestionProTwo alternatives
QuestionPro, SurveyMonkeyGemini 3.5 FlashQualtrics CustomerXMagainst: Google Forms, TypeformQualtrics CustomerXMHeldagainst: SurveyMonkey, TypeformQualtrics CustomerXMagainst: Google Forms, TypeformQuestionProagainst: Medallia Experience Cloud, Qualtrics CustomerXMno first choiceagainst: Alchemer, Fillout, Google Forms, Jotform, Medallia Experience Cloud, Microsoft Forms, Qualtrics CustomerXM, Sprinklr, SurveyMonkey, SurveyPlanet, SurveySparrow, Tally, Typeform, Verint, Wufoo
Four alternatives
Alchemer, Gainsight CX, InMoment, Medallia Experience CloudThree alternatives
Gainsight CX, InMoment, Medallia Experience CloudFive alternatives
Alchemer, InMoment, Medallia Experience Cloud, Sprinklr, SurveyMonkeyThree alternatives
Alchemer, Forsta, SurveyMonkeyPerplexity SonarCustomerGauge, Qualtrics CustomerXMCustomerGaugeChangedagainst: SurveyVistaQualtrics CustomerXMSurveyMonkeyagainst: Qualtrics CustomerXMno first choiceagainst: Canny, Google Forms, Hotjar, InMoment, Jotform, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Typeform, Usersnap
Three alternatives
Medallia Experience Cloud, SurveyMonkey, UserVoiceFour alternatives
AskNicely, Medallia Experience Cloud, Nicereply, Qualtrics CustomerXMTen alternatives
Alchemer, CustomerGauge, Forsta, InMoment, Medallia Experience Cloud, Productboard, Sprinklr, SurveyMonkey, UserVoice, VerintOne alternative
UserVoiceGrok 4.20CustomerGaugeagainst: AskNicely, SurveyMonkey, SurveySparrowQualtrics CustomerXMChangedagainst: Delighted, SurveyMonkey, Survicate, TypeformMedallia Experience Cloud, Qualtrics CustomerXMCustomerGaugeQualtrics CustomerXMagainst: AskNicely, Delighted, GetFeedback, NICE CXone, Sprinklr, SurveyMonkey, Typeform, Verint, Zonka Feedbackagainst: Canny, Google Forms, Hotjar, Pendo, Qualaroo, SurveyMonkey, Typeform, UserVoice
Two alternatives
Medallia Experience Cloud, Qualtrics CustomerXMThree alternatives
CustomerGauge, InMoment, Medallia Experience CloudThree alternatives
Sprig, SurveyMonkey, Zonka FeedbackTwo alternatives
Medallia Experience Cloud, Qualtrics CustomerXMFour alternatives
CustomerGauge, Formbricks, InMoment, Medallia Experience CloudMistral SmallCustomerGauge, Qualtrics CustomerXMCustomerGaugeChangedQualtrics CustomerXMHubSpot Service Hub, Salesforce Service Cloudno first choiceagainst: Delighted, SurveyMonkey
Two alternatives
Medallia Experience Cloud, UserVoiceTwo alternatives
Medallia Experience Cloud, Qualtrics CustomerXMNine alternatives
Chattermill, Glassbox, HubSpot Service Hub, Medallia Experience Cloud, ProProfs Survey Maker, Salesforce Service Cloud, Sprig, SurveyMonkey, Zonka FeedbackOne alternative
Qualtrics CustomerXMDeepSeek V4 FlashCustomerGaugeagainst: SurveyMonkeyQualtrics CustomerXMChangedMedallia Experience Cloud, Qualtrics CustomerXMQualtrics CustomerXMagainst: Sogolytics, SurveyMonkeyQualtrics CustomerXMagainst: Experience.com, Google Forms, Jotform, Qualtrics CustomerXM, SurveyMonkey, SurveySparrow, Typeform
Two alternatives
Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
CustomerGauge, Medallia Experience CloudThree alternatives
Alchemer, InMoment, SurveyMonkeyThree alternatives
Alchemer, Pollfish, SurvicateTwo alternatives
Medallia Experience Cloud, SurveyMonkeyLlama 4 MaverickCustomerGaugeCustomerGaugeHeldno first choiceQualtrics CustomerXMno first choiceagainst: Qualtrics CustomerXM, SurveyMonkey, Typeform
Four alternatives
Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Zonka FeedbackFour alternatives
InMoment, Medallia Experience Cloud, Qualtrics CustomerXM, SurveySensumQwen 3.7 FlashQualtrics CustomerXMQualtrics CustomerXMHeldQualtrics CustomerXMSurveyMonkeyagainst: Typeform, Zoho Surveyno first choiceagainst: Jotform, SurveyMonkey, Typeform
Two alternatives
Delighted, Medallia Experience CloudTwo alternatives
CustomerGauge, GainsightFour alternatives
AskNicely, Delighted, Medallia Experience Cloud, SurvicateTwo alternatives
Alchemer, Qualtrics Core Experience ManagementKimi K2CustomerGaugeQualtrics CustomerXMChangedQualtrics CustomerXMagainst: SurveyMonkeyAlchemeragainst: Qualtrics CustomerXMno first choiceagainst: Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey
Three alternatives
Medallia Experience Cloud, Qualtrics CustomerXM, UserVoiceTwo alternatives
CustomerGauge, Medallia Experience CloudEight alternatives
Alchemer, AskNicely, Forsta, InMoment, Medallia Experience Cloud, NICE CXone, QuestionPro, VerintOne alternative
SurveyMonkeyGLM 4.7 FlashXCustomerGaugeQualtrics CustomerXMChangedQualtrics CustomerXMSalesforce Service Cloud Feedback Managementagainst: Qualtrics CustomerXMno first choiceagainst: SurveyMonkey, SurveySparrow
Two alternatives
Medallia Experience Cloud, Qualtrics CustomerXMTwo alternatives
CustomerGauge, Medallia Experience CloudFour alternatives
InMoment, Medallia Experience Cloud, Sprinklr, SurveyMonkeyTwo alternatives
ProductLift, SurveyMonkeyMiniMax M2.5CustomerGaugeMedallia Experience Cloud, Qualtrics CustomerXMChangedQualtrics CustomerXMagainst: InMomentFeedlarkno first choiceagainst: Google Forms, SurveyMonkey, Typeform
Two alternatives
Medallia Experience Cloud, Qualtrics CustomerXMThree alternatives
CustomerGauge, InMoment, SurveySparrowFive alternatives
AskNicely, CustomerGauge, Forsta, Medallia Experience Cloud, SurveyMonkeyTwo alternatives
Medallia Experience Cloud, UserVoiceGPT-6 LunaQualtrics CustomerXMCustomerGaugeChangedForsta, InMoment XI, Medallia Experience Cloud, Qualtrics CustomerXMMedallia Experience Cloudno first choiceagainst: Google Forms, Medallia Experience Cloud, Qualtrics CustomerXM, Typeform
Two alternatives
CustomerGauge, Medallia Experience CloudTwo alternatives
Medallia Experience Cloud, Qualtrics CustomerXMThree alternatives
Alchemer, QuestionPro, SurveyMonkeyOne alternative
SurveyMonkeyFour alternatives
Alchemer, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkeyMuse Glimmer 30BQualtrics CustomerXMQualtrics CustomerXMHeldQualtrics CustomerXMQuestionStaragainst: Qualtrics CustomerXM, SurveyMonkeyno first choiceagainst: Google Forms, SurveyMonkey
Two alternatives
CustomerGauge, Medallia Experience CloudTwo alternatives
CustomerGauge, Medallia Experience CloudSix alternatives
Chattermill, InMoment, Medallia Experience Cloud, QuestionPro, Sprig, SurveyMonkeyTwo alternatives
Checkbox Enterprise Feedback Management, ProductLiftBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:10 | yes | 10 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:14 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:54 | no | 0 | 16 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 17:28 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:48 | yes | 5 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:10 | yes | 5 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:29 | yes | 21 | 28 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:56 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:09 | no | 0 | 34 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:12 | yes | 15 | 29 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:09 | yes | 15 | 52 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:42 | yes | 10 | 26 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:11 | yes | 3 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:09 | yes | 15 | 20 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:33 | yes | 19 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:54 | no | 0 | 3 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:43 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 14:29 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:58 | yes | 10 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:08 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:49 | yes | 21 | 23 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:50 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:53 | yes | 5 | 26 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:48 | yes | 19 | 24 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:05 | yes | 23 | 154 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:59 | yes | 5 | 23 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:06 | yes | 3 | 21 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:54 | yes | 13 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:36 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:54 | yes | 7 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:12 | no | 0 | 20 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 12:59 | yes | 10 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:30 | yes | 9 | 35 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:47 | yes | 5 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:00 | yes | 24 | 38 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:11 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:29 | no | 0 | 35 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:45 | yes | 20 | 35 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:36 | yes | 25 | 166 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:52 | yes | 19 | 35 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:58 | yes | 9 | 30 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:50 | yes | 15 | 21 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:02 | yes | 18 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:55 | yes | 4 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:41 | yes | 12 | 23 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 15:15 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:26 | yes | 10 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:07 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:51 | yes | 25 | 47 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:03 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:51 | no | 0 | 35 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:08 | yes | 24 | 34 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:26 | yes | 23 | 67 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:17 | yes | 20 | 40 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:16 | yes | 2 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:36 | yes | 24 | 38 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:30 | no | 0 | 9 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:28 | yes | 1 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:47 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 12:58 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:54 | yes | 15 | 22 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:43 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:37 | yes | 23 | 41 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:19 | yes | 5 | 5 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:52 | no | 0 | 31 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:53 | yes | 5 | 37 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:39 | no | 0 | 37 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:30 | no | 0 | 30 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:07 | yes | 4 | 20 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:49 | yes | 13 | 20 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:46 | yes | 36 | 14 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:53 | yes | 5 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:36 | no | 0 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 16:15 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:01 | yes | 15 | 17 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:49 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:15 | yes | 25 | 33 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:54 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:39 | yes | 5 | 30 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:30 | yes | 25 | 31 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:15 | yes | 24 | 52 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:04 | no | 0 | 41 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:28 | yes | 3 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:29 | yes | 24 | 29 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Medallia read as Medallia Experience Cloud
Medallia (Medallia Experience Cloud) read as Medallia Experience Cloud
Qualtrics read as Qualtrics CustomerXM
Qualtrics (Qualtrics CustomerXM) read as Qualtrics CustomerXM
Qualtrics XM read as Qualtrics CustomerXM
Qualtrics XM (CoreXM or CustomerXM) read as Qualtrics CustomerXM
Qualtrics XM (Experience Management) read as Qualtrics CustomerXM
Qualtrics XM Platform read as Qualtrics CustomerXM
Zoho read as Zoho Survey
Zonka read as Zonka Feedback
Unresolved, counted raw
Aha! Ideas
Checkbox Enterprise Feedback Management
Feedlark
FormRoyale
InMoment XI
Qualtrics Core Experience Management
QuestionStar
SAP Qualtrics
Salesforce Service Cloud Feedback Management
SurveyVista
Viva Glint
Wufoo
Discontinued, still offered
No shut-down product was recommended here.