3 categories · RankedInMoment
InMoment is a customer experience platform for enterprise organizations · inmoment.com ↗
Why models recommend it
“Focus on existing customers and experience improvement rather than general-market audience discovery.”Perplexity Sonar · Comparative question · alternative
“Choose Medallia or InMoment for large, omnichannel voice-of-customer operations.”Perplexity Sonar · Comparative question · alternative
“InMoment - Best for combined feedback and customer experience management”Llama 4 Maverick · Paraphrase question · alternative
“Best for: Continuous feedback integration”GLM 4.7 FlashX · Comparative question · alternative
What gives them pause
“be aware they carry the same complaints: complex setups, expensive licensing, and requiring dedicated staff”DeepSeek V4 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as InMoment, over the 36 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 30 | 14 | View → | |
| 27 | 3 | View → | |
| 27 | 1 | View → | |
| 17 | 0 | View → | |
| 12 | 1 | View → | |
| 11 | 3 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on InMoment's own site, not checked by Gane.
- For
- Customer Experience Leaders
- Price stated
- Pricing that’s Simple, Flexible, and Highest Rated
- Customers named
- Jack in the Box, Foot Locker, UScellular, Metro Bank, DocuSign, RingCentral, Realogy, New Relic
- Headquarters
- Salt Lake City
- Founded
- 2002
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 30 of the 36 answers that named InMoment and are not a share of its labels.
Domains cited
Eighty-one of the eighty-one domain citations in answers naming InMoment came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 3 | 0 | 3 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 1,391 | undated | CRM | ||
| Blog | 717 | 0 | 2025-07-29 | SEO, Social media | |
| Case study | 309 | undated | |||
| Webinar or virtual event | 118 | undated | CRM | ||
| Conference or event | 117 | 0 | 2026-06-26 | ||
| Glossary or explainer | 46 | undated | |||
| Podcast or video | 18 | undated | |||
| Template or tool | 15 | 0 | 2024-06-13 | ||
| Comparison | 12 | undated | |||
| Report or ebook | 11 | undated |
Most recent
- 2026-06-26Hx forum sydney 2026 conference or event
- 2026-06-26Hx forum sydney 2026 conference or event
- 2026-06-26Hx forum sydney 2026 conference or event
- 2025-07-29Call center customer retention blog
- 2025-07-28Reduce cost to serve call center blog
- 2025-07-27Reduce average call handling time blog
How it is countedHide how it is counted
Every page inmoment.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.