Customer intelligence and data science
Asked as “customer analytics and intelligence platform”, and as “customer journey analytics tool”, on behalf of a mid-market B2B company. 59 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
12%
Contested · Amplitude 10%
12Mixpanel10Amplitude10Google Analytics 468others
12% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: Mixpanel (12%) replaces Amplitude (18% then, 10% now), 2 points clear, inside the 11-point floor.Mixpanel leads at 12%, replacing Amplitude, which led at 18% and stands at 10% now: 2 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
HubSpot Service Hub21%Contested↗new leaderNew leader since October 2026: HubSpot Service Hub (21%) replaces HubSpot CRM (24% then, 17% now), 4 points clear, inside the 11-point floor.Standing →Mid-market
Mixpanel12%Contested↗new leaderNew leader since October 2026: Mixpanel (12%) replaces Amplitude (18% then, 10% now), 2 points clear, inside the 11-point floor.This pageEnterprise
Adobe Customer Journey Analytics25%Contested▲+6Since October 2026: 19% → 25%, +6 points. Inside the 11-point floor: within noise.Standing →
HubSpot Service Hub21%Contested↗new leaderNew leader since October 2026: HubSpot Service Hub (21%) replaces HubSpot CRM (24% then, 17% now), 4 points clear, inside the 11-point floor.Standing →Mid-marketMixpanel12%Contested↗new leaderNew leader since October 2026: Mixpanel (12%) replaces Amplitude (18% then, 10% now), 2 points clear, inside the 11-point floor.This pageEnterpriseAdobe Customer Journey Analytics25%Contested▲+6Since October 2026: 19% → 25%, +6 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Mixpanel12%15%53accepted challenger▲+2Since October 2026: 10% → 12%, +2 points. Inside the 11-point floor: within noise.10% → 12%
Mixpanel12%15%53accepted challenger▲+2Since October 2026: 10% → 12%, +2 points. Inside the 11-point floor: within noise.10% → 12%02
Amplitude10%18%56accepted challenger▼−8Since October 2026: 18% → 10%, −8 points. Inside the 11-point floor: within noise.18% → 10%
Amplitude10%18%56accepted challenger▼−8Since October 2026: 18% → 10%, −8 points. Inside the 11-point floor: within noise.18% → 10%03
Google Analytics 4 Lab in the set10%28%32criticized challenger▼−6Since October 2026: 16% → 10%, −6 points. Inside the 11-point floor: within noise.16% → 10%
Google Analytics 4 Lab in the set10%28%32criticized challenger▼−6Since October 2026: 16% → 10%, −6 points. Inside the 11-point floor: within noise.16% → 10%04
HubSpot Marketing Hub10%8%12accepted challenger▲+4Since October 2026: 6% → 10%, +4 points. Inside the 11-point floor: within noise.6% → 10%
HubSpot Marketing Hub10%8%12accepted challenger▲+4Since October 2026: 6% → 10%, +4 points. Inside the 11-point floor: within noise.6% → 10%05
Segment7%16%37accepted challenger▲+1Since October 2026: 6% → 7%, +1 point. Inside the 11-point floor: within noise.6% → 7%
Segment7%16%37accepted challenger▲+1Since October 2026: 6% → 7%, +1 point. Inside the 11-point floor: within noise.6% → 7%06
HubSpot CRM7%6%16accepted challenger▲+5Since October 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise.2% → 7%
HubSpot CRM7%6%16accepted challenger▲+5Since October 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise.2% → 7%07
PostHog5%18%11accepted challenger▼−1Since October 2026: 6% → 5%, −1 point. Inside the 11-point floor: within noise.6% → 5%
PostHog5%18%11accepted challenger▼−1Since October 2026: 6% → 5%, −1 point. Inside the 11-point floor: within noise.6% → 5%08
Gainsight CS3%21%19accepted challenger▼−3Since October 2026: 6% → 3%, −3 points. Inside the 11-point floor: within noise.6% → 3%
Gainsight CS3%21%19accepted challenger▼−3Since October 2026: 6% → 3%, −3 points. Inside the 11-point floor: within noise.6% → 3%09
Microsoft Power BI2%0%11accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Microsoft Power BI2%0%11accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the seven products at 0%, ordered by negative rate
16Adobe Customer Journey Analytics0%50%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Adobe Customer Journey Analytics0%50%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%15
Qualtrics CustomerXM0%33%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Qualtrics CustomerXM0%33%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
Adobe Analytics0%31%16criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Adobe Analytics0%31%16criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%14
Heap0%27%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Heap0%27%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Pendo0%20%10accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Pendo0%20%10accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%11
Contentsquare0%9%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Contentsquare0%9%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Hotjar0%7%15accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Hotjar0%7%15accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Analytics 4 is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other thirteen models six times of 52. Lab treatment is defined on the method page; the row is marked, not excluded.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
Mixpanel vs SegmentMixpanel vs HubSpot CRMMixpanel vs PostHogMixpanel vs Gainsight CSAmplitude vs Google Analytics 4Amplitude vs HubSpot Marketing HubAmplitude vs SegmentAmplitude vs HubSpot CRMAmplitude vs PostHogAmplitude vs Gainsight CSGoogle Analytics 4 vs HubSpot Marketing HubGoogle Analytics 4 vs SegmentGoogle Analytics 4 vs HubSpot CRMGoogle Analytics 4 vs PostHogGoogle Analytics 4 vs Gainsight CSHubSpot Marketing Hub vs SegmentHubSpot Marketing Hub vs HubSpot CRMHubSpot Marketing Hub vs PostHogHubSpot Marketing Hub vs Gainsight CSSegment vs HubSpot CRMSegment vs PostHogSegment vs Gainsight CSHubSpot CRM vs PostHogHubSpot CRM vs Gainsight CSPostHog vs Gainsight CS
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213141516Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Mixpanel12%
Mixpanel12%02Amplitude10%
Amplitude10%03Google Analytics 410%
Google Analytics 410%04HubSpot Marketing Hub10%
HubSpot Marketing Hub10%05Segment7%
Segment7%06HubSpot CRM7%
HubSpot CRM7%07PostHog5%
PostHog5%08Gainsight CS3%
Gainsight CS3%09Microsoft Power BI2%
Microsoft Power BI2%10Hotjar0%
Hotjar0%11Contentsquare0%
Contentsquare0%12Pendo0%
Pendo0%13Adobe Analytics0%
Adobe Analytics0%14Heap0%
Heap0%15Qualtrics CustomerXM0%
Qualtrics CustomerXM0%16Adobe Customer Journey Analytics0%
Adobe Customer Journey Analytics0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Amplitude18%
10 of 56 labels negative · 9 of 14 models · 3 hard negative
“This is perhaps the most heavily flagged platform in recent reviews... Amplitude is currently facing a class-action lawsuit” DeepSeek V4 Flash, negative prompt
Mixpanel15%
8 of 53 labels negative · 8 of 14 models · 3 hard negative
“Avoid or be cautious about Mixpanel, Amplitude, Segment, Adobe Analytics, Google Analytics 4, and Gainsight” Mistral Small, negative prompt
Google Analytics 428%
9 of 32 labels negative · 8 of 14 models · 1 hard negative
“Avoid or be cautious about Mixpanel, Amplitude, Segment, Adobe Analytics, Google Analytics 4, and Gainsight” Mistral Small, negative prompt
Adobe Customer Journey Analytics50%
7 of 14 labels negative · 7 of 14 models · 1 hard negative
“Avoid enterprise-heavy options like Adobe Experience Cloud or SAS unless you have dedicated data teams and budgets over $10K/month” Grok 4.20, paraphrase prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
71 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 833 links across 306 sites, every framing counted. Ranked by the number of answers carrying the site or page. 10 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
16 answers · 37 citations · 9 models
vendor site · SurveySparrow16 answers · 17 citations · 8 models
16 answers · 16 citations · 9 models
vendor site · Amplitude15 answers · 23 citations · 8 models
14 answers · 14 citations · 8 models
vendor site · Guideflow13 answers · 14 citations · 7 models
vendor site · UXCam13 answers · 14 citations · 7 models
11 answers · 17 citations · 8 models
vendor site · Mixpanel11 answers · 12 citations · 9 models
11 answers · 11 citations · 8 models
vendor site · Enterpret10 answers · 11 citations · 7 models
9 answers · 9 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
16 answers · 9 models
14 answers · 8 models
12 answers · 7 models
10 answers · 7 models
9 answers · 7 models
9 answers · 6 models
9 answers · 7 models
8 answers · 8 models
7 answers · 5 models
7 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer analytics and intelligence platform”, “customer analytics and intelligence platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| HubSpot parent site HubSpot Marketing Hub 10%, HubSpot CRM 7%, HubSpot Service Hub 3%, HubSpot Breeze Intelligence 2% | 22% | 991 | 368,000 | 9,776 | |||
| Mixpanel mixpanel.com | 12% | 467 | 12,100 | 458 | 20,284 | $458 | 11 |
| Amplitude amplitude.com | 10% | 418 | 74,000 | 5,691 | 373,273 | $207 | 27 |
| Google analytics.google.com Google Analytics 4 10% | 10% | 473 | 9,900 | 348 | |||
| Twilio segment.com Segment 7% | 7% | 460 | 135,000 | 4,343 | 9,086 | 0 | |
| Dreamdata dreamdata.io | 5% | 151 | 1,000 | 6 | 4,088 | 20 | |
| PostHog posthog.com | 5% | 420 | 33,100 | 271 | 25,936 | 120 | |
| Totango totango.com | 5% | 151 | 1,600 | 20 | 1,885 | ||
| Gainsight CS gainsight.com | 3% | 73 | 59,569 | 58 | |||
| Cometly cometly.com | 3% | 41 | 60,500 | 10 | 26,585 | 0 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (cxtoday.com, waitwellsoftware.com). The first result for “best customer analytics and intelligence platform” is kayako.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer analytics and intelligence platform for a mid-market B2B company?”Paraphrase“Which customer journey analytics tool would you recommend to a mid-sized B2B company?”Comparative“What are the top customer analytics platforms and how do they differ?”Budget-constrained“What is the best customer analytics and intelligence platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer analytics and intelligence platform. What should we look at?”Negative“Which customer analytics platforms should I avoid or be cautious about?”
Claude Haiku 4.5HubSpot CRMHubSpot Marketing Hub, MixpanelChangedAmplitude, MixpanelGoogle Analytics 4no first choiceagainst: Calabrio, Kissmetrics, Medallia Experience Cloud, Observe.AI, Qualtrics CustomerXM, Verint
Four alternatives
BlueConic, Salesforce Data Cloud, Segment, ZoomInfoOne alternative
DreamdataSix alternatives
Chattermill, Google Analytics 4, Hotjar, Pendo, Qualtrics CustomerXM, UXCamFour alternatives
Amplitude, Featurebase, Hotjar, MixpanelGPT-5.4 miniSegmentAmplitudeChangedagainst: Adobe Customer Journey AnalyticsAmplitudePostHogno first choiceagainst: Google Analytics-style platforms, Veriato
Two alternatives
Amplitude, WinxtraOne alternative
ContentsquareSeven alternatives
Adobe Analytics, Contentsquare, Google Analytics 4, Heap, Mixpanel, Pendo, SegmentTwo alternatives
Mixpanel, RudderStackGemini 3.5 FlashAmplitude, MixpanelDreamdataChangedagainst: Adobe Customer Journey Analyticsno first choicePostHogno first choiceagainst: Adobe Analytics, Fullstory, Google Analytics 4, Heap, Hotjar, Kissmetrics, Lucky Orange, Oracle CX Analytics, Salesforce Marketing Cloud Intelligence, Segment
Seven alternatives
6sense, BigQuery, Census, ChurnZero, Gong, Hightouch, SnowflakeThree alternatives
HockeyStack, HubSpot CRM, MixpanelTen alternatives
Adobe Analytics, Amplitude, Census, Gainsight CS, Google Analytics 4, Heap, Hightouch, Mixpanel, PostHog, TotangoEight alternatives
Amplitude, Google Analytics 4, Matomo, Microsoft Clarity, Mixpanel, Plausible Analytics, RudderStack, UmamiPerplexity SonarGainsight CSDreamdataChangedagainst: Adobe Customer Journey AnalyticsAmplitudeMixpanelagainst: HubSpot CRMno first choiceagainst: Amplitude, Domo, Google Analytics 4, Mixpanel, Segment, Tableau
Four alternatives
Amplitude, HubSpot CRM, Salesforce Customer 360, VitallyThree alternatives
Amplitude, Common Room, HubSpot Marketing HubTen alternatives
ChurnZero, Contentsquare, Fullstory, Gainsight CS, Google Analytics 4, Medallia Experience Cloud, Mixpanel, Pendo, Qualtrics CustomerXM, SegmentThree alternatives
Amplitude, Google Analytics 4, HotjarGrok 4.20HubSpot CRMagainst: SalesforceHubSpot's Customer Journey AnalyticsChangedagainst: Adobe Customer Journey Analytics, Contentsquare, SASno first choiceGoogle Analytics 4against: Qualtrics CustomerXM, Salesforce, ThematicHubSpot Marketing Hub, HubSpot Service Hubagainst: Adobe Real-Time CDP, Salesforceagainst: Adobe Analytics, Amperity, Amplitude, BlueConic, Google Analytics 4, Heap, Mixpanel, Pendo, PostHog, Salesforce Data Cloud, Segment, Tealium
Three alternatives
Amplitude, Gong, MixpanelFour alternatives
Amplitude, Mixpanel, Salesforce Customer 360, WoopraSix alternatives
Adobe Analytics, Amplitude, Google Analytics 4, Hotjar, Mixpanel, SegmentFour alternatives
Hotjar, HubSpot Service Hub, Microsoft Power BI, MixpanelFive alternatives
Amplitude, Microsoft Dynamics 365 Customer Insights, Microsoft Power BI, Mixpanel, SegmentMistral SmallGainsight CS, TotangoHubSpot Marketing Hub, InsiderChangedAdobe Experience Platform (AEP) with Customer AnalyticsMicrosoft Power BI, Mixpanelno first choiceagainst: Adobe Analytics, Amplitude, Gainsight CS, Google Analytics 4, Mixpanel, Segment
Three alternatives
HubSpot Marketing Analytics, Salesforce CRM Analytics, VelarisThree alternatives
Contentsquare, Salesforce Einstein, TealiumSeven alternatives
Google Customer Analytics, HubSpot CRM, IBM, Microsoft Dynamics 365 Customer Insights, Oracle Customer Intelligence Platform, SAS Customer Intelligence 360, Salesforce CRM AnalyticsThree alternatives
Amplitude, Hotjar, WaitWellDeepSeek V4 FlashAmplitudeagainst: HubSpot Analytics, HubSpot Marketing HubHubSpot Marketing HubChangedagainst: Adobe Customer Journey Analyticsno first choiceGoogle Analytics 4, Mixpanelagainst: Amplitude, Chattermill, Qualtrics CustomerXM, SAS Customer Intelligenceno first choiceagainst: Amplitude, AskNicely, Supermetrics
Five alternatives
Gainsight CS, HockeyStack, Mixpanel, Pendo, VitallyTwo alternatives
Dreamdata, HockeyStackNine alternatives
Adobe Real-Time CDP, Amplitude, Contentsquare, Fullstory, Google Analytics 360, Hotjar, Mixpanel, Salesforce Data Cloud, SegmentTwo alternatives
HubSpot Service Hub, Microsoft Power BILlama 4 Maverickno first choiceCometlyChangedno first choiceAmplitude, Mixpanel, Totangono first choicenothing named
Qwen 3.7 FlashTotangoFullstoryChangedagainst: Adobe Customer Journey Analytics, Google Analytics 4AmplitudeHubSpot CRMno first choiceagainst: Medallia Experience Cloud, Qualtrics CustomerXM, SASagainst: Adobe Analytics, Amplitude, Domo, Gainsight CS, Google Analytics 4, Mixpanel, Segment, Tableau
Six alternatives
Gainsight CS, Mitzu, Pendo, Salesforce CRM Analytics, Tableau, VelarisFour alternatives
Amplitude, Microsoft Clarity, MoEngage, PowerBISeven alternatives
Adobe Analytics, Fullstory, Google Analytics 4, Heap, Hotjar, Mixpanel, Quantum MetricFour alternatives
Amplitude, Microsoft Power BI, Mixpanel, TotangoNine alternatives
Amplitude, Brandwatch, Chattermill, ChurnZero, Gainsight CS, Mixpanel, Pendo, Segment, mParticleKimi K2ChurnZero, Segmentagainst: Adobe Real-Time CDP, Gainsight CSDreamdataChangedno first choiceHubSpot CRMBlueConic, Hightouch, Segmentagainst: Amplitude, Google Analytics 4, Mixpanel, Sisense, Snowflake
Five alternatives
Amplitude, HockeyStack, HubSpot Marketing Hub, Mixpanel, VitallyThree alternatives
Amplitude, HubSpot Marketing Hub, MixpanelNine alternatives
Adobe Analytics, Adobe Customer Journey Analytics, Amplitude, Google Analytics 4, HubSpot CRM, Mixpanel, Salesforce Customer 360, Salesforce Data Cloud, SegmentTwo alternatives
Amplitude, Google Analytics 4GLM 4.7 FlashXSegmentagainst: Gainsight CSHubSpot Marketing HubChangedGoogle Analytics 4Google Analytics 4against: Insider, Salesforce Interaction Studio, Segmentno first choiceagainst: Adobe Analytics, Adobe Customer Journey Analytics, Amplitude, Chattermill, Enterpret, Metabase, Mixpanel, Nextiva, Qualtrics CX for Contact Centers
Three alternatives
Common Room, HockeyStack, HubSpot Marketing HubOne alternative
Adobe Customer Journey AnalyticsEight alternatives
Adobe Analytics, Amplitude, HubSpot Service Hub, Mixpanel, Plerdy, Salesforce Interaction Studio, Segment, SurveySparrowNine alternatives
Amplitude Free Tier, Coffee, Enterpret, Hotjar, HubSpot CRM, Klaviyo Free Plan, Mixpanel Free Tier, PostHog, SurvicateMiniMax M2.5HubSpot Breeze IntelligenceHubSpot Marketing HubChangedAdobe AnalyticsAmplitude, Google Analytics 4, Mixpanelno first choiceagainst: Facebook Analytics, Google Analytics 4
Five alternatives
Apollo.io, G2 Buyer Intent, HubSpot CRM, Tableau, ZoomInfoThree alternatives
Contentsquare, Mixpanel, Salesforce Journey Builder / EinsteinEight alternatives
Adobe Real-Time CDP, Amplitude, GA360, Google Analytics 4, Heap, Mixpanel, Salesforce, SegmentOne alternative
MetabaseGPT-6 LunaVitallyAmplitudeChangedAmplitude, MixpanelPostHogno first choiceagainst: Amplitude, Google Analytics 4, Gravy Analytics, Meta Pixel, Mixpanel, Venntel
Two alternatives
ChurnZero, Gainsight CSTwo alternatives
Adobe Customer Journey Analytics, PendoSeven alternatives
Adobe Customer Journey Analytics, Contentsquare, Google Analytics 4, Microsoft Dynamics 365 Customer Insights, Pendo, PostHog, Salesforce Data CloudThree alternatives
Amplitude, HubSpot CRM, MixpanelMuse Glimmer 30BAmplemarket, HubSpot Service HubCometlyChangedAmplitude, MixpanelGoogle Analytics 4, Matomono first choiceagainst: Amplitude, Heap, Klaviyo, Meltwater, Mixpanel, Pendo, PostHog, Supermetrics
Five alternatives
Apollo.io, Gainsight CS, HockeyStack, Segment, TotangoThree alternatives
Adobe Customer Journey Analytics, Dreamdata, HubSpot Marketing HubSix alternatives
Adobe Analytics, Gainsight CS, Google Analytics 4, HubSpot Service Hub, Medallia Experience Cloud, PlanhatFour alternatives
HubSpot Service Hub, Microsoft Power BI, RudderStack, SegmentBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:11 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:57 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:42 | no | 0 | 14 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 10:59 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:34 | yes | 20 | 19 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:25 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:34 | yes | 25 | 27 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:05 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:42 | yes | 5 | 30 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:20 | yes | 15 | 26 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:22 | yes | 25 | 79 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:29 | no | 0 | 24 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:27 | yes | 4 | 12 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:13 | yes | 15 | 20 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:31 | yes | 10 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:45 | yes | 2 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:44 | no | 0 | 16 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 16:30 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:12 | yes | 5 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:24 | yes | 5 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:24 | yes | 21 | 22 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:33 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:29 | no | 0 | 29 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:50 | yes | 19 | 24 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:43 | yes | 22 | 34 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:36 | yes | 5 | 37 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:21 | yes | 3 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:06 | yes | 15 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:38 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:37 | yes | 9 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:17 | no | 0 | 19 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 12:23 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:52 | yes | 5 | 13 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:11 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:42 | yes | 23 | 34 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:41 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:04 | yes | 15 | 44 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:25 | yes | 15 | 24 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:03 | yes | 18 | 106 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:31 | yes | 20 | 52 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:48 | yes | 8 | 21 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:40 | yes | 13 | 25 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:59 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:25 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:02 | yes | 14 | 17 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 14:09 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:41 | yes | 9 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:55 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:28 | yes | 24 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:39 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:57 | yes | 5 | 28 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:30 | yes | 20 | 39 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:26 | yes | 24 | 158 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:52 | no | 0 | 12 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:21 | yes | 3 | 8 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:16 | yes | 14 | 17 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:18 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:36 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:56 | no | 0 | 14 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 09:39 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:27 | yes | 10 | 17 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:17 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:19 | yes | 20 | 25 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:37 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:47 | yes | 5 | 21 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:57 | yes | 19 | 38 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:34 | yes | 20 | 29 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:41 | no | 0 | 14 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:47 | yes | 2 | 16 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:19 | yes | 15 | 27 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:17 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:07 | yes | 4 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:07 | no | 0 | 18 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 15:27 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:18 | yes | 14 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:37 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:45 | yes | 24 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:35 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:53 | yes | 8 | 38 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:32 | yes | 25 | 33 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:12 | yes | 23 | 96 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:52 | no | 0 | 23 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:38 | yes | 4 | 22 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:48 | yes | 23 | 28 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Adobe read as Adobe Customer Journey Analytics
Adobe CJA read as Adobe Customer Journey Analytics
Gainsight read as Gainsight CS
HubSpot read as HubSpot CRM
HubSpot (with Analytics Hub) read as HubSpot CRM
HubSpot (with Breeze Intelligence) read as HubSpot CRM
Medallia read as Medallia Experience Cloud
Plausible read as Plausible Analytics
Qualtrics read as Qualtrics CustomerXM
Qualtrics XM read as Qualtrics CustomerXM
Unresolved, counted raw
Adobe B2B Edition
Adobe Experience Platform (AEP) with Customer Analytics
Amplitude Free Tier
Einstein analytics
Gartner
Google Analytics-style platforms
Google Customer Analytics
HubSpot Marketing Analytics
HubSpot's Customer Journey Analytics
Klaviyo Free Plan
Mixpanel Free Tier
Netcore.ai
Oracle CDP
Qualtrics CX for Contact Centers
QuestionPro Customer Journey Management
Salesforce
Salesforce (CRM Analytics / Einstein / Interaction Studio)
Salesforce (Sales Cloud)
Salesforce (Service Cloud, Interaction Studio, Data Cloud)
Salesforce Journey Builder / Einstein
UXPressia
Veriato
Winxtra
Discontinued, still offered
No shut-down product was recommended here.