Customer intelligence and data science for enterprise buyers
Asked as “customer analytics and intelligence platform”, and as “customer journey analytics tool”, on behalf of an enterprise B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
25%
Contested · Salesforce Data Cloud 12%
25Adobe Customer Journey Analytics12Salesforce Data Cloud06Amplitude57others
25% of first choices, contested.
Since October 2026▲+6Since October 2026: 19% → 25%, +6 points. Inside the 11-point floor: within noise.Adobe Customer Journey Analytics held the lead, +6 points on 19%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
HubSpot Service Hub21%Contested↗new leaderNew leader since October 2026: HubSpot Service Hub (21%) replaces HubSpot CRM (24% then, 17% now), 4 points clear, inside the 11-point floor.Standing →Mid-market
Mixpanel12%Contested↗new leaderNew leader since October 2026: Mixpanel (12%) replaces Amplitude (18% then, 10% now), 2 points clear, inside the 11-point floor.Standing →Enterprise
Adobe Customer Journey Analytics25%Contested▲+6Since October 2026: 19% → 25%, +6 points. Inside the 11-point floor: within noise.This page
HubSpot Service Hub21%Contested↗new leaderNew leader since October 2026: HubSpot Service Hub (21%) replaces HubSpot CRM (24% then, 17% now), 4 points clear, inside the 11-point floor.Standing →Mid-marketMixpanel12%Contested↗new leaderNew leader since October 2026: Mixpanel (12%) replaces Amplitude (18% then, 10% now), 2 points clear, inside the 11-point floor.Standing →EnterpriseAdobe Customer Journey Analytics25%Contested▲+6Since October 2026: 19% → 25%, +6 points. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Adobe Customer Journey Analytics25%4%25accepted challenger▲+6Since October 2026: 19% → 25%, +6 points. Inside the 11-point floor: within noise.19% → 25%
Adobe Customer Journey Analytics25%4%25accepted challenger▲+6Since October 2026: 19% → 25%, +6 points. Inside the 11-point floor: within noise.19% → 25%02
Salesforce Data Cloud12%17%23accepted challenger▲+1Since October 2026: 11% → 12%, +1 point. Inside the 11-point floor: within noise.11% → 12%
Salesforce Data Cloud12%17%23accepted challenger▲+1Since October 2026: 11% → 12%, +1 point. Inside the 11-point floor: within noise.11% → 12%03
Amplitude6%25%44criticized challenger▼−2Since October 2026: 8% → 6%, −2 points. Inside the 11-point floor: within noise.8% → 6%
Amplitude6%25%44criticized challenger▼−2Since October 2026: 8% → 6%, −2 points. Inside the 11-point floor: within noise.8% → 6%04
Microsoft Dynamics 365 Customer Insights6%0%12accepted challenger▲+2Since October 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise.4% → 6%
Microsoft Dynamics 365 Customer Insights6%0%12accepted challenger▲+2Since October 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise.4% → 6%05
Gainsight CS4%0%16accepted challenger▼−5Since October 2026: 9% → 4%, −5 points. Inside the 11-point floor: within noise.9% → 4%
Gainsight CS4%0%16accepted challenger▼−5Since October 2026: 9% → 4%, −5 points. Inside the 11-point floor: within noise.9% → 4%06Mixpanel4%27%37criticized challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Mixpanel4%27%37criticized challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%07
Qualtrics CustomerXM2%17%18accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Qualtrics CustomerXM2%17%18accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%08SAS Customer Intelligence 3602%9%11accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
09
Adobe Real-Time CDP2%20%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Adobe Real-Time CDP2%20%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the six products at 0%, ordered by negative rate
15
Tableau0%30%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Tableau0%30%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%14
Segment0%29%21criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Segment0%29%21criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Medallia Experience Cloud0%21%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Medallia Experience Cloud0%21%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
Tealium0%18%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Tealium0%18%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Contentsquare0%15%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Contentsquare0%15%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Pendo0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Pendo0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Mixpanel vs SegmentMixpanel vs HubSpot CRMMixpanel vs PostHogMixpanel vs Gainsight CSAmplitude vs Google Analytics 4Amplitude vs HubSpot Marketing HubAmplitude vs SegmentAmplitude vs HubSpot CRMAmplitude vs PostHogAmplitude vs Gainsight CSGoogle Analytics 4 vs HubSpot Marketing HubGoogle Analytics 4 vs SegmentGoogle Analytics 4 vs HubSpot CRMGoogle Analytics 4 vs PostHogGoogle Analytics 4 vs Gainsight CSHubSpot Marketing Hub vs SegmentHubSpot Marketing Hub vs HubSpot CRMHubSpot Marketing Hub vs PostHogHubSpot Marketing Hub vs Gainsight CSSegment vs HubSpot CRMSegment vs PostHogSegment vs Gainsight CSHubSpot CRM vs PostHogHubSpot CRM vs Gainsight CSPostHog vs Gainsight CS
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607S08
09101112131415Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Adobe Customer Journey Analytics25%
Adobe Customer Journey Analytics25%02Salesforce Data Cloud12%
Salesforce Data Cloud12%03Amplitude6%
Amplitude6%04Microsoft Dynamics 365 Customer Insights6%
Microsoft Dynamics 365 Customer Insights6%05Gainsight CS4%
Gainsight CS4%06Mixpanel4%
Mixpanel4%07Qualtrics CustomerXM2%
Qualtrics CustomerXM2%08SAS Customer Intelligence 3602%
09Adobe Real-Time CDP2%
Adobe Real-Time CDP2%10Contentsquare0%
Contentsquare0%11Pendo0%
Pendo0%12Medallia Experience Cloud0%
Medallia Experience Cloud0%13Tealium0%
Tealium0%14Segment0%
Segment0%15Tableau0%
Tableau0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Amplitude25%
11 of 44 labels negative · 9 of 14 models · 4 hard negative
“Amplitude also receives a high number of negative labels from AI models, with issues cited around data security, scalability, and cost predictability” Mistral Small, negative prompt
Mixpanel27%
10 of 37 labels negative · 8 of 14 models · 4 hard negative
“Verdict": Exercise extreme caution, especially if you handle sensitive customer data... The security breach alone should trigger a thorough security audit” Muse Glimmer 30B, negative prompt
Google Analytics 471%
5 of 7 labels negative · 5 of 14 models · 4 hard negative
“Some specific platforms that are mentioned as being potentially problematic include Google Analytics 4, which is not suitable for enterprises that need sub-user-level data exports, HIPAA compliance, or real-time alerting.” Llama 4 Maverick, negative prompt
Segment29%
6 of 21 labels negative · 5 of 14 models · 4 hard negative
“GTM AI Index records 33% negative labels for Segment... opaque pricing, steep admin overhead and long implementation timelines” Muse Glimmer 30B, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 907 links across 339 sites, every framing counted. Ranked by the number of answers carrying the site or page. 10 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
20 answers · 31 citations · 11 models
17 answers · 17 citations · 10 models
vendor site · Enterpret15 answers · 17 citations · 7 models
vendor site · Adobe14 answers · 32 citations · 7 models
vendor site · Chattermill13 answers · 14 citations · 8 models
vendor site · Amplitude12 answers · 18 citations · 6 models
12 answers · 16 citations · 8 models
11 answers · 14 citations · 7 models
11 answers · 11 citations · 10 models
vendor site · Guideflow10 answers · 11 citations · 7 models
vendor site · Adobe9 answers · 19 citations · 4 models
vendor site · Basedash9 answers · 14 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
17 answers · 10 models
11 answers · 10 models
9 answers · 8 models
9 answers · 6 models
8 answers · 7 models
7 answers · 5 models
7 answers · 4 models
6 answers · 5 models
6 answers · 4 models
6 answers · 4 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer analytics and intelligence platform”, “customer analytics and intelligence platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Adobe parent site Adobe Customer Journey Analytics 25%, Adobe Real-Time CDP 2% | 27% | 262 | 1,220,000 | 117,563 | |||
| Salesforce parent site Salesforce Data Cloud 12%, Salesforce Customer 360 4% | 16% | 354 | 550,000 | 60,632 | |||
| Microsoft parent site Microsoft Dynamics 365 Customer Insights 6%, Microsoft Power BI 4% | 10% | 240 | 2,240,000 | 403,136 | |||
| Amplitude amplitude.com | 6% | 418 | 74,000 | 5,691 | 373,273 | $207 | 27 |
| Gainsight CS gainsight.com | 4% | 73 | 59,569 | 58 | |||
| Mixpanel mixpanel.com | 4% | 467 | 12,100 | 458 | 20,284 | $458 | 11 |
| Qrvey qrvey.com | 4% | 6 | 260 | 0 | 1,992 | $256 | 7 |
| Chattermill chattermill.com | 4% | 25 | 260 | 4 | 7,101 | $1,096 | 5 |
| Qualtrics CustomerXM qualtrics.com | 2% | 176 | 20 | 0 | 1,028,410 | $21 | 66 |
| SAS Customer Intelligence 360 | 2% |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (cxtoday.com, waitwellsoftware.com). The first result for “best customer analytics and intelligence platform” is kayako.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer analytics and intelligence platform for an enterprise B2B company?”Paraphrase“Which customer journey analytics tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer analytics platforms and how do they differ?”Budget-constrained“What is the best customer analytics and intelligence platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer analytics and intelligence platform. What should we look at?”Negative“Which customer analytics platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5ChattermillAdobe Customer Journey AnalyticsChangedno first choiceGoodDataagainst: Medallia Experience Cloud, SAS Customer Intelligence 360no first choiceagainst: Adobe Analytics, Amplitude, Medallia Experience Cloud, Qualtrics CustomerXM, Verint
Five alternatives
ActionIQ, Gainsight CS, Leadspace, Outreach, Qualtrics CustomerXMTwo alternatives
Dreamdata, Salesforce Marketing Cloud's Journey BuilderOne alternative
Treasure DataGPT-5.4 miniSalesforce Data CloudAdobe Customer Journey AnalyticsChangedno first choiceMixpanelno first choicenothing named
Four alternatives
Adobe Real-Time CDP, Segment, Tealium, mParticleOne alternative
ContentsquareOne alternative
AmplitudeGemini 3.5 FlashGainsight CSSalesforce Data CloudChangedAmplitudeKubit, NetSpringno first choiceagainst: Google Analytics 4, Hotjar, Kissmetrics, Matomo, Mouseflow, PostHog, Woopra
Six alternatives
6sense, Amplitude, Databricks, Gong, Mixpanel, SnowflakeThree alternatives
Adobe Customer Journey Analytics, Amplitude, DreamdataSeven alternatives
Adobe Analytics, Adobe Customer Journey Analytics, Gainsight CS, Google Analytics 360, Mixpanel, Salesforce Data Cloud, TableauTwo alternatives
Mixpanel, PostHogPerplexity SonarSalesforce Data CloudAdobe Customer Journey AnalyticsChangedno first choiceBasedashagainst: Databricksno first choiceagainst: Adobe Analytics, Amplitude, Contentsquare, Customer Journey Analytics, Domo, Fullstory, Google Analytics 4, Hotjar, Medallia Experience Cloud, Mixpanel, PostHog, Qualtrics CustomerXM, Segment, Tableau, Tealium, mParticle
Three alternatives
Gainsight CS, Leadspace, Qualtrics CustomerXMFour alternatives
Amplitude, Common Room, Contentsquare, Quantum MetricEight alternatives
Adobe Customer Journey Analytics, Amplitude, Heap, Medallia Experience Cloud, Microsoft Dynamics 365 Customer Insights, Mixpanel, Qualtrics CustomerXM, Salesforce Data CloudTwo alternatives
Informatica, Microsoft Dynamics 365 Customer InsightsGrok 4.20Einstein, Salesforce Customer 360Adobe Customer Journey AnalyticsChangedno first choiceMicrosoft Power BIagainst: Mixpanel, Salesforce, Zendesk AnalyticsSAS Customer Intelligence 360against: Meltwater, Salesforce Analytics Cloud, Salesforce Customer 360, Segment, ServiceNow for CX/Service Analytics, Tealium
Nine alternatives
ActionIQ, Amperity, Clari Copilot, Gainsight CS, Gong, Microsoft Dynamics 365 Customer Insights, SAP Customer Data Platform, SAS Customer Intelligence 360, ZoomInfoFive alternatives
Amplitude, HubSpot Marketing Hub, HubSpot Service Hub, Mixpanel, Salesforce Customer 360Three alternatives
SAS Customer Intelligence 360, Tableau, Zoho AnalyticsFive alternatives
ActionIQ, Adobe Customer Journey Analytics, Amperity, Microsoft, SalesforceMistral SmallChattermillAdobe Customer Journey AnalyticsChangedSAS Customer Intelligence 360Qualtrics CustomerXM, Salesforce Customer 360no first choiceagainst: Adobe Customer Journey Analytics, Adobe Real-Time CDP, Amplitude, Mixpanel, Salesforce Data Cloud, Segment
Five alternatives
Enterpret, Gainsight CS, Qualtrics CustomerXM, Salesforce Data Cloud, VelarisFive alternatives
Cometly, Dreamdata, Insider, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account EngagementSeven alternatives
Adobe Analytics, Amplitude, Fullstory, IBM Customer Analytics, Microsoft Dynamics 365 Customer Insights, Oracle Customer Intelligence Platform, SalesforceOne alternative
ActionIQDeepSeek V4 FlashAdobe Customer Journey AnalyticsAdobe Customer Journey AnalyticsHeldSAS Customer Intelligence 360Microsoft Dynamics 365 Customer Insightsagainst: Adobe Real-Time CDP, Amplitude, Salesforce Data Cloud, Segmentno first choiceagainst: Adobe Real-Time CDP, Customer Journey Analytics, Evergage, GWI, Qualtrics CustomerXM, Salesforce Data Cloud, Segment, SurveyMonkey, Tealium Customer Data Hub, Typeform
Six alternatives
Amplitude, Gainsight CS, Gong, Outreach, Salesforce Data Cloud, mParticleSix alternatives
Contentsquare, Dreamdata, Glassbox, HockeyStack, Quantum Metric, Salesforce Marketing CloudEight alternatives
Adobe Customer Journey Analytics, Amplitude, Azure, Contentsquare, Fullstory, Microsoft Dynamics 365 Sales, Mixpanel, Salesforce CRM AnalyticsThree alternatives
Basedash, Mixpanel, Qlik Cloud AnalyticsLlama 4 Maverickno first choiceAdobe Customer Journey AnalyticsChangedno first choiceno first choiceno first choiceagainst: Google Analytics 4
Four alternatives
Cometly, Glassbox, HockeyStack, HubSpot Marketing HubQwen 3.7 FlashSalesforceAdobe Experience CloudChangedAdobe Customer Journey Analytics, Amplitude, Qualtrics CustomerXMOptimizely CMSagainst: Amplitude, Mixpanelno first choiceagainst: Amplitude, Heap, Microsoft Dynamics AX, Mixpanel, SAP BusinessObjects
Three alternatives
Adobe Experience Cloud, Amplitude, TealiumThree alternatives
Fullstory, Pendo, Salesforce Customer 360Six alternatives
Contentsquare, Glassbox, Medallia Experience Cloud, Mixpanel, Salesforce Data Cloud, SegmentTwo alternatives
Looker, QrveyKimi K2Adobe Real-Time CDP, Salesforce Data CloudAdobe Customer Journey AnalyticsChangedagainst: Amplitude, Contentsquare, Dreamdata, Glassbox, HockeyStack, MixpanelAdobe Real-Time CDPMicrosoft Dynamics 365 Customer Insightsno first choiceagainst: Adobe Analytics, Adobe Experience Cloud, Amplitude, Heap, Mixpanel, Pendo, Salesforce Data Cloud
Five alternatives
6sense, Demandbase, Gainsight CS, Tableau, ThoughtSpotOne alternative
SalesforceFour alternatives
Microsoft Dynamics 365 Customer Insights, SAP Customer Data Cloud, SAS Customer Intelligence 360, Salesforce Data CloudOne alternative
Salesforce Data CloudGLM 4.7 FlashXSalesforce Data CloudAdobe Customer Journey AnalyticsChangedagainst: Amplitude, Google Analytics 4, Mixpanelno first choiceAmplitudeno first choiceagainst: PostgreSQL
Nine alternatives
Adobe Real-Time CDP, Amplitude, Cometly, Dreamdata, Gainsight CS, Mixpanel, Qualtrics CustomerXM, Segment, TealiumOne alternative
Salesforce Marketing Cloud IntelligenceSix alternatives
Explo, Gainsight CS, Luzmo, Microsoft Dynamics 365 Customer Insights, Qrvey, SegmentMiniMax M2.5Microsoft Dynamics 365 Customer InsightsAdobe Customer Journey Analytics, DreamdataChangedAdobe Real-Time CDPDomo, Qrveyagainst: Tableauno first choicenothing named
Four alternatives
Oracle Analytics, Qlik, Salesforce/Tableau, Tealium Customer Data PlatformThree alternatives
Cometly, Common Room, Salesforce Marketing CloudFive alternatives
Google Analytics 360, Microsoft Dynamics 365 Customer Insights, Oracle Analytics, SAP Customer Experience, Salesforce Data CloudTwo alternatives
Mixpanel, Reveal BIGPT-6 LunaAmplitude, Gainsight CSAdobe Customer Journey AnalyticsChangedno first choiceMicrosoft Power BIAmplitude, Mixpanelagainst: Adobe Data Workbench, Amazon Pinpoint, Amplitude, Google Analytics 4, Mixpanel
One alternative
6senseOne alternative
MixpanelSeven alternatives
Adobe Customer Journey Analytics, Amplitude, Contentsquare, Fullstory, Google Analytics 360, Mixpanel, PendoOne alternative
AmplitudeTwo alternatives
Gainsight CS, PendoMuse Glimmer 30BSalesforce Data CloudAdobe Customer Journey AnalyticsChangedAmplitude, MixpanelQrvey, Wyn Enterpriseno first choiceagainst: Adobe Analytics, Amplitude, Domo, Mixpanel, Segment, Tableau
Two alternatives
Adobe Customer Journey Analytics, Microsoft Dynamics 365 Customer InsightsFour alternatives
Dreamdata, Glassbox, HockeyStack, Salesforce Marketing CloudSeven alternatives
Adobe Analytics, Adobe Customer Journey Analytics, Fullstory, Glassbox, Medallia Experience Cloud, Qualtrics CustomerXM, Salesforce Data CloudThree alternatives
Amplitude, Mixpanel, Optimizely CMSBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:34 | yes | 10 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:51 | yes | 5 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:15 | no | 0 | 17 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 11:54 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:25 | yes | 5 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:04 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:44 | yes | 22 | 31 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:18 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:32 | no | 0 | 31 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:16 | yes | 20 | 49 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:58 | yes | 15 | 28 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:11 | yes | 5 | 23 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:17 | yes | 3 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:33 | yes | 15 | 21 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:09 | yes | 10 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:53 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:24 | no | 0 | 16 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 13:06 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:59 | yes | 5 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:36 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:09 | yes | 22 | 22 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:14 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:40 | no | 0 | 26 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:42 | yes | 14 | 34 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:42 | yes | 22 | 52 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:17 | yes | 5 | 45 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:02 | yes | 3 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:35 | yes | 13 | 17 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:48 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:26 | yes | 7 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:36 | no | 0 | 19 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 15:47 | yes | 10 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:33 | yes | 5 | 13 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:55 | yes | 9 | 35 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:58 | yes | 23 | 39 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:04 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:10 | yes | 5 | 32 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:33 | yes | 19 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:52 | yes | 20 | 51 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:53 | yes | 20 | 73 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:06 | yes | 8 | 25 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:51 | yes | 22 | 38 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:07 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:49 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:47 | yes | 14 | 27 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 08:57 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:04 | yes | 24 | 20 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:29 | yes | 5 | 6 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:02 | yes | 24 | 25 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:45 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:50 | yes | 10 | 36 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:07 | yes | 23 | 27 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:58 | yes | 18 | 131 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:38 | yes | 24 | 81 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:28 | yes | 2 | 18 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:41 | yes | 22 | 31 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:44 | yes | 27 | 16 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:17 | yes | 5 | 9 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:43 | no | 0 | 19 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 08:52 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:21 | yes | 15 | 19 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:58 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:10 | yes | 24 | 48 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:17 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:18 | no | 0 | 30 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:04 | yes | 10 | 32 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:39 | yes | 15 | 64 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:32 | yes | 15 | 56 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:04 | yes | 3 | 20 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:40 | yes | 15 | 23 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:42 | yes | 17 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:13 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:05 | no | 0 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 12:30 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:59 | yes | 15 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:37 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:16 | yes | 23 | 59 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:07 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:12 | yes | 10 | 54 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:49 | yes | 25 | 29 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:54 | yes | 25 | 76 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:13 | no | 0 | 30 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:04 | yes | 6 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:49 | yes | 25 | 32 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Adobe read as Adobe Customer Journey Analytics
Adobe (Real-Time CDP + Customer Journey Analytics) read as Adobe Customer Journey Analytics
Adobe Customer Journey Analytics (CJA) B2B Edition read as Adobe Customer Journey Analytics
Gainsight read as Gainsight CS
Medallia read as Medallia Experience Cloud
Qualtrics read as Qualtrics CustomerXM
Qualtrics XM read as Qualtrics CustomerXM
Twilio read as Segment
Unresolved, counted raw
Adobe Data Workbench
Alterian
CSG
Crunchr
Cursor
Engage Hub
IBM Customer Analytics
Joulica
Microsoft (Dynamics 365 Customer Insights + Fabric/Power BI)
Microsoft Dynamics AX
Oracle
SAP
SAP Customer Data Cloud
SAP analytics products
Salesforce
Salesforce (Customer 360 & Marketing Cloud Intelligence)
Salesforce (Customer 360 / Tableau CRM)
Salesforce (Data Cloud / Einstein / Customer 360)
Salesforce Marketing Cloud's Journey Builder
ServiceNow for CX/Service Analytics
inQuba
Discontinued, still offered
No shut-down product was recommended here.