4 categories · Named, not rankedSalesforce Customer 360
Salesforce Customer 360 is a customer data platform from Salesforce, referred to alongside Data Cloud, that combines customer data management with analytics · salesforce.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Salesforce Customer 360 has 7.
Why models recommend it
“Ideal if you're already in the Salesforce ecosystem... but it can be more complex and expensive”Grok 4.20 · Paraphrase question · alternative
“Strong option when sales, service, marketing, and commerce already run on Salesforce”Perplexity Sonar · Direct question · alternative
“Best if you're already deep in the Salesforce ecosystem.”Grok 4.20 · Comparative question · alternative
“Already using Salesforce → Customer 360”Kimi K2 · Comparative question · alternative
What gives them pause
“Starting Price: $1,500/month (base) - Best For: Larger organizations needing comprehensive customer data”GLM 4.7 FlashX · Budget-constrained question · warning
“often dangerous for companies with fewer than $100M–$200M in revenue... Why to be cautious”Qwen 3.7 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Salesforce Customer 360, over the 16 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 7 | 0 | View → | |
| 6 | 1 | View → | |
| 5 | 0 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 3 | 2 | View → | |
| 3 | 1 | View → | |
| 3 | 1 | View → | |
| 3 | 1 | View → | |
| 3 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Salesforce Customer 360's own site, not checked by Gane.
- For
- anyone interested in engaging and delighting customers
- Price stated
- Starter Suite: $25 USD/User/Month; Pro Suite: $100 USD/User/Month; Service Enterprise: $175 USD/User/Month
- Starting price
- 25
- Free plan or trial
- Try Starter Suite for free for 30 days
- Customers named
- Snapology of Lehi, Wiley, ReMarkable, OpenTable
- Headquarters
- San Francisco, United States
- Founded
- 1999
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 11 of the 16 answers that named Salesforce Customer 360 and are not a share of its labels.
Domains cited
Twenty-five of the twenty-five domain citations in answers naming Salesforce Customer 360 came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |