4 categories · RankedChurnZero
ChurnZero is customer growth software for customer teams, used to reduce churn and manage customer success work · churnzero.com ↗
Leads at mid-market. Ranked 8 of 75 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Custify is first at 31%.
Ranked first. Next is Vitally at 11%. 11 of 14 models made it the first choice when asked directly.
Gainsight Customer Success is first at 65%.
Why models recommend it
“Mid-market teams needing fast deployment and strong CSM productivity | Weeks | Strong real-time analytics, in-app messaging, and churn prediction; widely adopted”GLM 4.7 FlashX · Scale-constrained question · first choice
“Strong for real-time alerts, health scoring, and playbooks. Great for mid-market SaaS with usage data. Highly rated for usability and churn reduction.”Grok 4.20 · Scale-constrained question · first choice
“I'd generally recommend ChurnZero if your top priority is fast time-to-value, easier admin, and strong customer-health / retention workflows”GPT-5.4 mini · Paraphrase question · first choice
“ChurnZero - Known for its real-time churn prevention and strong fit for $50M to $500M revenue software companies.”Llama 4 Maverick · Direct question · first choice
What gives them pause
“Avoid Gainsight, ChurnZero, and similar enterprise-focused tools at this stage”Perplexity Sonar · Budget-constrained question · warning
“platforms to avoid or be cautious about are: ... ChurnZero”Llama 4 Maverick · Negative question · warning
“Avoid pricier options like ... ChurnZero ($12k+/year)”Grok 4.20 · Budget-constrained question · warning
“ChurnZero and Planhat are frequently cited on G2 / Capterra as having a steep learning curve, complex navigation and report creation”Muse Glimmer 30B · Negative question · warning
Also on the shortlist
The products named in the same answers as ChurnZero, over the 256 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 148 | 51 | Compare → | |
| 148 | 2 | Compare → | |
| 138 | 18 | Compare → | |
| 135 | 6 | Compare → | |
| 76 | 18 | Compare → | |
| 64 | 33 | View → | |
| 61 | 10 | Compare → | |
| 59 | 5 | Compare → | |
| 50 | 11 | View → | |
| 38 | 1 | View → |
What the models named instead of ChurnZero →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on ChurnZero's own site, not checked by Gane.
- For
- customer teams
- Free plan or trial
- Schedule your free demo today.
- Integrations
- 70 · 50 (its own pages disagree)
- Certifications
- HIPAA
- Hosting
- United States, Ireland
- Customers named
- Lunit International, Greenlight Guru, VitalSource, Once For All, 2025 Cision, DDI, ComplianceQuest, FreeWill
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 237 of the 256 answers that named ChurnZero and are not a share of its labels.
Domains cited
542 of the 577 domain citations in answers naming ChurnZero came from a third party's page. Thirty-five were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 2 | 4 | 1 | 0 | 7 |
| Gemini 3.5 Flash | 2 | 2 | 3 | 2 | 9 |
| Perplexity Sonar | 2 | 2 | 0 | 2 | 6 |
| Grok 4.20 | 3 | 4 | 1 | 3 | 11 |
| Mistral Small | 2 | 0 | 3 | 2 | 7 |
| DeepSeek V4 Flash | 2 | 4 | 1 | 3 | 10 |
| Llama 4 Maverick | 2 | 0 | 2 | 1 | 5 |
| Qwen 3.7 Flash | 1 | 3 | 1 | 2 | 7 |
| Kimi K2 | 4 | 1 | 0 | 4 | 9 |
| GLM 4.7 FlashX | 3 | 1 | 1 | 2 | 7 |
| MiniMax M2.5 | 2 | 2 | 1 | 0 | 5 |
| GPT-6 Luna | 0 | 4 | 1 | 0 | 5 |
| Muse Glimmer 30B | 2 | 3 | 2 | 2 | 9 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 563 | 6 | 2026-09-25 | ||
| Webinar or virtual event | 141 | 0 | 2024-02-28 | ||
| News or press | 104 | 1 | 2026-09-25 | ||
| Report or ebook | 40 | 0 | 2021-08-28 | ||
| Case study | 35 | 1 | 2026-08-17 | ||
| Glossary or explainer | 16 | 0 | 2024-09-06 | ||
| Comparison | 11 | 0 | 2025-06-05 | ||
| Conference or event | 9 | 0 | 2024-11-11 | ||
| Template or tool | 5 | 0 | 2025-04-11 | ||
| Podcast or video | 1 | undated |
Most recent
- 2026-09-25Coaching culture roadmap blog
- 2026-09-25Churnzero finalist 2 ai awards news or press
- 2026-09-21Csm decision boundaries blog
- 2026-09-19Churnzero product release notes aug 2026 blog
- 2026-09-12Preventing churn without growing revenue is playing not to lose blog
- 2026-09-11How to automate onboarding without sacrificing the customer experience blog
How it is countedHide how it is counted
Every page churnzero.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.