3 categories · RankedPlanhat
Planhat is a customer platform for commercial teams at B2B enterprises, used to manage customer relationships and retention · planhat.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Custify is first at 31%.
ChurnZero is first at 47%. 1 of 14 models made it the first choice when asked directly.
Gainsight Customer Success is first at 65%.
Why models recommend it
“ChurnZero or Planhat are generally considered the best balance of functionality and usability”MiniMax M2.5 · Direct question · first choice
“Rocketlane and Planhat are the top recommendations”Mistral Small · Direct question · first choice
“Mid-market companies wanting a balance of power and ease of use | 3–4 months | Strong admin experience, clean UX, and fast implementation”GLM 4.7 FlashX · Scale-constrained question · alternative
“Flexible for mid-market, with strong analytics, segmentation, and growth tools. Scales to enterprise but starts simpler.”Grok 4.20 · Scale-constrained question · alternative
What gives them pause
“Planhat users regularly report integration issues that cause challenges in data management and trustworthiness among teams.”Muse Glimmer 30B · Negative question · warning
“Called "useless" in some threads, possibly due to rollout or fit, with complaints about it not delivering intended value.”Grok 4.20 · Negative question · warning
“Onboarding is a module, not the core product ... Not ideal if onboarding is your primary pain point”Kimi K2 · Comparative question · warning
“Steep learning curve for customization... Some users report it as "useless"”DeepSeek V4 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Planhat, over the 187 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 148 | 18 | Compare → | |
| 115 | 41 | Compare → | |
| 112 | 20 | Compare → | |
| 109 | 5 | Compare → | |
| 65 | 15 | Compare → | |
| 51 | 1 | Compare → | |
| 48 | 9 | Compare → | |
| 41 | 20 | Compare → | |
| 36 | 9 | Compare → | |
| 29 | 1 | View → |
What the models named instead of Planhat →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Planhat's own site, not checked by Gane.
- For
- Commercial teams at B2B enterprises
- Price stated
- Quote-based pricing with add-ons for advanced needs.
- Certifications
- CCPA, GDPR, ISO 27001, SOC 2 Type II
- Hosting
- EU, United States
- Customers named
- Acoustic, Firstup, GlobalData, Continu, Macrobond, Telia Cygate, Trustpilot, Lucanet
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 178 of the 187 answers that named Planhat and are not a share of its labels.
Domains cited
427 of the 427 domain citations in answers naming Planhat came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 2 | 0 | 4 |
| GPT-5.4 mini | 0 | 2 | 2 | 1 | 5 |
| Gemini 3.5 Flash | 0 | 4 | 1 | 0 | 5 |
| Perplexity Sonar | 0 | 2 | 3 | 0 | 5 |
| Grok 4.20 | 0 | 4 | 2 | 1 | 7 |
| Mistral Small | 1 | 3 | 2 | 0 | 6 |
| DeepSeek V4 Flash | 0 | 4 | 4 | 1 | 9 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 1 | 4 |
| Kimi K2 | 0 | 2 | 1 | 2 | 5 |
| GLM 4.7 FlashX | 0 | 4 | 1 | 0 | 5 |
| MiniMax M2.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 4 | 1 | 0 | 5 |
| Muse Glimmer 30B | 0 | 4 | 3 | 1 | 8 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Conference or event | 78 | 78 | 2026-09-29 | Customer success | |
| Glossary or explainer | 31 | 17 | 2026-09-29 | ||
| News or press | 11 | 10 | 2026-09-29 | ||
| Case study | 9 | 7 | 2026-09-29 | ||
| Comparison | 7 | 5 | 2026-09-29 | CRM | |
| Blog | 2 | 2 | 2026-09-29 | ||
| Report or ebook | 1 | 1 | 2026-09-29 |
Most recent
- 2026-09-29Compensation 2024 report or ebook
- 2026-09-29Gainsight alternatives comparison
- 2026-09-29Gainsight alternatives for enterprise comparison
- 2026-09-29Customer success vs customer support comparison
- 2026-09-29What is the average customer retention rate by industry glossary or explainer
- 2026-09-29What is good gross revenue retention glossary or explainer
Events in person
- May 7, 2026How CS Leaders Are Adopting AIToronto, Canada · hosted
- October 2, 2025Making Impact Impossible to IgnoreSummize, Manchester, UK · sponsored
As the event pages on planhat.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page planhat.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.