Customer success platforms · November 2026 Edition
Vitally vs Planhat
Two of fourteen models named Vitally first on the direct prompt; one named Planhat. Both were named by all fourteen models and Vitally carries 65 labels and Planhat 49, so the shares are not directly comparable.
Named in three categories this edition.
Named in three categories this edition.
First-choice share11%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate5%10%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#6A position in a field of 9; printed, not drawn.
Labels6549A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Vitally reading right to left. Rank and label count are printed, not drawn.ChurnZero was named alongside these two in thirteen of the fourteen direct answers. ChurnZero vs Vitally · ChurnZero vs Planhat · Vitally vs HubSpot Service Hub
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer success platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
VitallyFirst choices, of fourteen modelsPlanhat
Direct21
Paraphrase10
Comparative00
Budget-constrained001 against Vitally · 1 against Planhat
Scale-constrained30
Negative002 against Vitally · 4 against Planhat
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, Vitally and Planhat were named in the same answer 112 times, of the 178 answers naming Vitally and the 187 naming Planhat. In those answers Planhat took the first choice four times and Vitally twenty.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Vitally and Planhat stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | |
Vitally Planhat first choice named as an alternative argued againstblank: not namedEach cell is one answer, Vitally on the left and Planhat on the right.The direct prompt
The plain question, one answer per model, grouped by where Vitally and Planhat stood in it.
Vitally first, Planhat an alternative
2 of 14 modelsPlanhat was named in the answer but not as the choice, or not at all.Qwen 3.7 FlashVitally alternatives: ChurnZero, Planhat, Totango
GPT-6 LunaVitally alternatives: ChurnZero, Planhat
Planhat first, Vitally an alternative
1 of 14 modelsVitally was named in the answer but not as the choice, or not at all.MiniMax M2.5ChurnZero, Planhat alternatives: Catalyst, Skalin, Totango, Vitally
Neither was the first choice, one was named
10 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniChurnZero, Gainsight Customer Success alternatives: HubSpot Customer Success Workspace, Totango, Vitally
Gemini 3.5 FlashChurnZero alternatives: ClientSuccess, Planhat, Totango, Vitally
Perplexity SonarChurnZero alternatives: Planhat, Vitally
Grok 4.20ChurnZero alternatives: Planhat, Vitally
Mistral SmallChurnZero alternatives: HubSpot Service Hub, Planhat, Vitally
DeepSeek V4 FlashChurnZero, ClientSuccess alternatives: Planhat, Vitally
Llama 4 MaverickChurnZero alternatives: Custify, Vitally
Kimi K2ChurnZero alternatives: Planhat, Vitally
GLM 4.7 FlashXChurnZero alternatives: Planhat, Skalin, Totango, Vitally
Muse Glimmer 30BChurnZero alternatives: ClientSuccess, Planhat, Vitally
Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Vitally leads by twenty-four points.
Vitally24%#2 of 10Planhat0%#9 of 10Mid-marketThe figures above
Enterprise
The order flips: Planhat leads at enterprise.
Planhat10%#3 of 9Vitally2%#5 of 9What the models said about Vitally
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Praised for Notion-like design but has negative reviews on functionality, understaffed support, slow feature delivery, and uneven post-sale attention” Grok 4.20 · negative prompt · soft negative
“While Vitally generally has higher user satisfaction ratings than Gainsight, it has specific friction points that can lead to team burnout.” GLM 4.7 FlashX · negative prompt · soft negative
“It's polished for SMBs but may stretch a very tight budget” Grok 4.20 · budget prompt · soft negative
“AI-powered, unified views, and automation. Excellent for mid-market teams wanting a clean CSM workspace without heavy Ops overhead.” Grok 4.20 · scale prompt · first choice
“Many experts suggest that under ~1,000 customers, Vitally or Custify are often the right fit.” DeepSeek V4 Flash · scale prompt · first choice
“Best For: Mid-market companies looking for a balance of power and ease of use.” Qwen 3.7 Flash · direct prompt · first choice
What the models said about Planhat
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“Called "useless" in some threads, possibly due to rollout or fit, with complaints about it not delivering intended value.” Grok 4.20 · negative prompt · soft negative
“Steep learning curve for customization... Some users report it as "useless"” DeepSeek V4 Flash · negative prompt · soft negative
“ChurnZero or Planhat are generally considered the best balance of functionality and usability” MiniMax M2.5 · direct prompt · first choice
“Mid-market companies wanting a balance of power and ease of use | 3–4 months | Strong admin experience, clean UX, and fast implementation” GLM 4.7 FlashX · scale prompt · alternative
“Flexible for mid-market, with strong analytics, segmentation, and growth tools. Scales to enterprise but starts simpler.” Grok 4.20 · scale prompt · alternative
Also compared
ChurnZero vs VitallyChurnZero vs PlanhatVitally vs HubSpot Service HubVitally vs CustifyVitally vs Gainsight Customer SuccessVitally vs TotangoVitally vs ClientSuccessHubSpot Service Hub vs PlanhatCustify vs PlanhatGainsight Customer Success vs PlanhatPlanhat vs TotangoPlanhat vs ClientSuccessAll twenty-eight head-to-head pages and the full customer success standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.