Customer success platforms for small business buyers
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of a small B2B company. 59 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
31%
Contested · Vitally 24%
31Custify24Vitally15HubSpot Service Hub31others
31% of first choices, contested.
Since October 2026▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.Custify held the lead, −13 points on 44%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Custify31%Contested▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.This pageMid-market
ChurnZero47%Clear leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.Standing →Enterprise
Gainsight Customer Success65%Clear leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.Standing →
Custify31%Contested▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.This pageMid-marketChurnZero47%Clear leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.Standing →EnterpriseGainsight Customer Success65%Clear leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Custify31%8%53endorsed leader▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.44% → 31%
Custify31%8%53endorsed leader▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.44% → 31%02
Vitally24%9%56accepted challenger▲+13Since October 2026: 11% → 24%, +13 points. Past the 11-point floor: movement.11% → 24%
Vitally24%9%56accepted challenger▲+13Since October 2026: 11% → 24%, +13 points. Past the 11-point floor: movement.11% → 24%03
HubSpot Service Hub15%4%48accepted challenger▼−5Since October 2026: 20% → 15%, −5 points. Inside the 11-point floor: within noise.20% → 15%
HubSpot Service Hub15%4%48accepted challenger▼−5Since October 2026: 20% → 15%, −5 points. Inside the 11-point floor: within noise.20% → 15%04
ClientSuccess12%5%37accepted challenger▲+7Since October 2026: 5% → 12%, +7 points. Inside the 11-point floor: within noise.5% → 12%
ClientSuccess12%5%37accepted challenger▲+7Since October 2026: 5% → 12%, +7 points. Inside the 11-point floor: within noise.5% → 12%05
Akita5%0%12accepted challenger▼−4Since October 2026: 9% → 5%, −4 points. Inside the 11-point floor: within noise.9% → 5%
Akita5%0%12accepted challenger▼−4Since October 2026: 9% → 5%, −4 points. Inside the 11-point floor: within noise.9% → 5%06
HubSpot Customer Success Workspace3%8%12accepted challenger▲+1Since October 2026: 2% → 3%, +1 point. Inside the 11-point floor: within noise.2% → 3%
HubSpot Customer Success Workspace3%8%12accepted challenger▲+1Since October 2026: 2% → 3%, +1 point. Inside the 11-point floor: within noise.2% → 3%07ChurnZero3%53%43criticized challenger▲+1Since October 2026: 2% → 3%, +1 point. Inside the 11-point floor: within noise.2% → 3%
ChurnZero3%53%43criticized challenger▲+1Since October 2026: 2% → 3%, +1 point. Inside the 11-point floor: within noise.2% → 3%08
Totango2%54%28criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
Totango2%54%28criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%Show the two products at 0%, ordered by negative rate
10Gainsight Customer Success0%91%44criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Gainsight Customer Success0%91%44criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Planhat0%51%37criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Planhat0%51%37criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs Gainsight Customer SuccessChurnZero vs PlanhatChurnZero vs TotangoChurnZero vs ClientSuccessVitally vs HubSpot Service HubVitally vs CustifyVitally vs Gainsight Customer SuccessVitally vs PlanhatVitally vs TotangoVitally vs ClientSuccessHubSpot Service Hub vs CustifyHubSpot Service Hub vs Gainsight Customer SuccessHubSpot Service Hub vs PlanhatHubSpot Service Hub vs TotangoHubSpot Service Hub vs ClientSuccessCustify vs Gainsight Customer SuccessCustify vs PlanhatCustify vs TotangoCustify vs ClientSuccessGainsight Customer Success vs PlanhatGainsight Customer Success vs TotangoGainsight Customer Success vs ClientSuccessPlanhat vs TotangoPlanhat vs ClientSuccessTotango vs ClientSuccess
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Custify31%
Custify31%02Vitally24%
Vitally24%03HubSpot Service Hub15%
HubSpot Service Hub15%04ClientSuccess12%
ClientSuccess12%05Akita5%
Akita5%06HubSpot Customer Success Workspace3%
HubSpot Customer Success Workspace3%07ChurnZero3%
ChurnZero3%08Totango2%
Totango2%09Planhat0%
Planhat0%10Gainsight Customer Success0%
Gainsight Customer Success0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.20, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gainsight Customer Success91%
40 of 44 labels negative · 14 of 14 models · 17 hard negative
“Gainsight's $50,000/year minimum pricing and 3-6 month implementation timeline make it not suitable for companies under 200 employees or $10M ARR.” Muse Glimmer 30B, negative prompt
ChurnZero53%
23 of 43 labels negative · 12 of 14 models · 4 hard negative
“potentially expensive and operationally heavy for a small business with limited data, few CSMs, or a small customer base” Perplexity Sonar, negative prompt
Totango54%
15 of 28 labels negative · 11 of 14 models · 5 hard negative
“its quote-based pricing, implementation demands, and enterprise orientation can make it disproportionate for a small team” Perplexity Sonar, negative prompt
Planhat51%
19 of 37 labels negative · 9 of 14 models · 6 hard negative
“Totango & Planhat: Why Avoid: While visually polished, these are built for Product-Led Growth (PLG) companies” Qwen 3.7 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 834 links across 148 sites, every framing counted. Ranked by the number of answers carrying the site or page. 36 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Software Advice37 answers · 58 citations · 10 models
32 answers · 50 citations · 10 models
vendor site · Spotsaas26 answers · 29 citations · 10 models
21 answers · 28 citations · 9 models
21 answers · 21 citations · 7 models
vendor site · Capterra20 answers · 42 citations · 7 models
vendor site · GainTrace20 answers · 28 citations · 8 models
vendor site · Rework20 answers · 27 citations · 8 models
20 answers · 23 citations · 9 models
vendor site · Vitally18 answers · 21 citations · 9 models
vendor site · Albato18 answers · 18 citations · 9 models
15 answers · 15 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 9 models
24 answers · 10 models
21 answers · 7 models
20 answers · 8 models
19 answers · 8 models
18 answers · 9 models
15 answers · 7 models
14 answers · 7 models
13 answers · 6 models
13 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Custify custify.com | 31% | 113 | 260 | 1 | 8,585 | 0 | 1 | |
| Vitally vitally.io | 24% | 163 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| HubSpot parent site HubSpot Service Hub 15%, HubSpot Customer Success Workspace 3%, HubSpot CRM 2% | 20% | 289 | 368,000 | 9,776 | ||||
| ClientSuccess clientsuccess.com | 12% | 76 | 720 | 6 | 7,636 | 12 | 3 | |
| Akita akitaapp.com | 5% | 17 | 135,000 | 9,342 | 343 | |||
| GainTrace gaintrace.com | 3% | 11 | ||||||
| ChurnZero churnzero.com | 3% | 237 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Totango totango.com | 2% | 151 | 1,600 | 20 | 1,885 | 5 | ||
| Pipedrive pipedrive.com | 0% | 360 | 49,500 | 598 | 418,149 | $55 | 97 | |
| Missive missiveapp.com | 0% | 17 |
Google's top ten for the two searches hold 12 sites; 1 of them are among the sites the models cited here (vitally.io). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for a small B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer success platforms for a small team and how do they differ?”Budget-constrained“What is the best customer success platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5no first choiceagainst: Gainsight Customer SuccessHubSpot CRMChangedCustifyagainst: Gainsight Customer SuccessCustifyno first choiceagainst: Gainsight Customer Success, Planhat, Totango
Four alternatives
Close, Freshsales, Pipedrive, Zoho CRMThree alternatives
ClientSuccess, HubSpot Service Hub, VitallyFour alternatives
Halo AI, HubSpot Service Hub, Totango, Zoho DeskGPT-5.4 miniChurnZeroCustifyChangedagainst: Gainsight Customer SuccessChurnZero, Planhatagainst: Gainsight Customer SuccessHubSpot Service Hubagainst: Custifyno first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Planhat, Vitally
Three alternatives
Catalyst, Freshdesk, HubSpot Service HubOne alternative
PlanhatTwo alternatives
Catalyst, TotangoTwo alternatives
Zoho CRM, Zoho DeskGemini 3.5 FlashCustifyagainst: ChurnZero, Gainsight Customer SuccessCustifyHeldagainst: Gainsight Customer SuccessCustify, Vitallyagainst: Gainsight Customer SuccessCustifyagainst: Gainsight Customer Success, PlanhatClientSuccess, Custify, Vitallyagainst: Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, Planhat, Totango
Three alternatives
ClientSuccess, HubSpot Service Hub, VitallyThree alternatives
ChurnZero, HubSpot Service Hub, VitallyThree alternatives
ClientSuccess, HubSpot Service Hub, TotangoFive alternatives
Airtable, HubSpot Service Hub, Totango, Vitally, ZapierOne alternative
ChurnZeroPerplexity SonarCustifyagainst: Gainsight Customer Success, PlanhatHubSpot Customer Success WorkspaceChangedCustifyagainst: ChurnZero, Gainsight Customer Success, TotangoHubSpot Service Hubagainst: ClientSuccess, Custify, Gainsight Customer Success, Planhatno first choiceagainst: ChurnZero, Gainsight Customer Success, Planhat, Totango, Vitally
Three alternatives
ClientSuccess, HubSpot Service Hub, VitallyThree alternatives
ChurnZero, Custify, ZendeskFour alternatives
Akita, ClientSuccess, HubSpot Service Hub, VitallyOne alternative
AkitaGrok 4.20Vitallyagainst: ChurnZero, Gainsight Customer SuccessGainTraceChangedagainst: ChurnZero, CustifyVitallyagainst: ChurnZero, Gainsight Customer SuccessHubSpot Service Hubagainst: Salesforce Service Cloud, ZendeskChurnZeroagainst: Gainsight Customer Successagainst: ChurnZero, Freshdesk, Gainsight Customer Success, Planhat, Totango, Vitally, Zendesk
Four alternatives
ClientSuccess, Custify, HubSpot Service Hub, PlanhatFour alternatives
CustomerGauge, HubSpot Service Hub, Skalin, VitallyFour alternatives
ClientSuccess, HubSpot Service Hub, Planhat, ZendeskFive alternatives
Bitrix24, Churned, Freshdesk, Missive, RetentlyNine alternatives
Catalyst, ClientSuccess, HubSpot Customer Success Workspace, HubSpot Service Hub, Nutshell, Salesforce Customer 360, Salesforce Service Cloud, Totango, UserEvidenceMistral SmallClientSuccess, VitallyCustifyChangedHubSpot Service HubCustify, Vitallyno first choiceagainst: Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, Salesforce Service Cloud
Two alternatives
Custify, HubSpot Service HubThree alternatives
CustomerGauge, HubSpot Service Hub, VitallySix alternatives
ChurnZero, Custify, Freshdesk, Planhat, Vitally, ZendeskThree alternatives
ClientSuccess, Customerscore.io, HubSpot Service HubDeepSeek V4 FlashCustifyagainst: PlanhatCustifyHeldagainst: ChurnZero, Gainsight Customer Success, Planhat, VitallyCustifyagainst: ChurnZero, HubSpot Service Hub, PlanhatAkitaCustify, Vitallyagainst: Catalyst, Gainsight Customer Success, Planhat, Totangoagainst: ChurnZero, Gainsight Customer Success, HighLevel, Planhat, Salesforce Service Cloud
Three alternatives
ClientSuccess, HubSpot Service Hub, VitallyOne alternative
ClientSuccessTwo alternatives
ClientSuccess, VitallyTwo alternatives
Custify, TotangoFour alternatives
Akita, ChurnZero, ClientSuccess, ZapScaleLlama 4 MaverickVitallyCustifyChangedno first choiceno first choiceClientSuccess, Custify, Vitallyagainst: ChurnZero, Gainsight Customer Success, Vitally.io
Three alternatives
ClientSuccess, Custify, HubSpot Service HubQwen 3.7 FlashClientSuccessagainst: Gainsight Customer SuccessHubSpot Customer Success WorkspaceChangedVivianagainst: Gainsight Customer SuccessVitallyagainst: Custifyno first choiceagainst: Gainsight Customer Success, Totangoagainst: Gainsight Customer Success, Planhat, Salesforce Success Cloud / Experience Cloud, Totango
Five alternatives
ChurnZero, Document360, HubSpot Service Hub, Pipedrive, TotangoThree alternatives
ChurnZero, GainTrace, VitallyThree alternatives
ChurnZero, HubSpot Customer Success Workspace, TotalOne alternative
HubSpot Service HubKimi K2HubSpot Service HubHubSpot Service HubHeldagainst: ChurnZeroVitallyagainst: Planhat, TotangoHubSpot Service Hub, Totangoagainst: Planhat, VitallyClientSuccessagainst: ChurnZero, Gainsight Customer Success, Totangoagainst: ChurnZero, Gainsight Customer Success, Keap, LiveChat, Planhat, Salesforce Service Cloud
Three alternatives
Akita, Custify, VitallyThree alternatives
CustomerGauge, Less Annoying CRM, VitallyTwo alternatives
ChurnZero, CustifyTwo alternatives
Custify, MissiveThree alternatives
Custify, HubSpot Service Hub, VitallyGLM 4.7 FlashXHubSpot Service Hub, Vitallyagainst: ChurnZero, TotangoCustifyChangedVitallyClientSuccessagainst: ChurnZeroVitallyagainst: ChurnZero, Gainsight Customer Success, Salesforce Service Cloud, Totango
Four alternatives
ClientSuccess, Custify, GainTrace, MissiveTwo alternatives
HubSpot Service Hub, VitallyTwo alternatives
ClientSuccess, PlanhatTwo alternatives
HubSpot Service Hub, MissiveFour alternatives
ChurnZero, Custify, HubSpot Service Hub, PlanhatMiniMax M2.5VitallyCustify, VitallyChangedagainst: ChurnZero, Gainsight Customer SuccessHubSpot Service Hub, VitallyGainTrace, HubSpot Service Hubno first choiceagainst: Gainsight Customer Success, HubSpot Service Hub, Totango
Three alternatives
ClientSuccess, Custify, HubSpot Service HubThree alternatives
HubSpot Service Hub, Pipedrive, PlanhatFour alternatives
ChurnZero, ClientSuccess, Custify, PlanhatOne alternative
AkitaGPT-6 LunaAkitaHubSpot Service HubChangedCustify, Vitallyagainst: PlanhatAkitaagainst: HubSpot Customer Success Workspaceno first choiceagainst: ChurnZero, Gainsight Customer Success, Planhat, Totango
Two alternatives
HubSpot Customer Success Workspace, VitallyOne alternative
VitallyTwo alternatives
ClientSuccess, HubSpot Service HubMuse Glimmer 30BCustify, VitallyCustifyChangedagainst: Gainsight Customer SuccessCustify, HubSpot Service Hubagainst: Gainsight Customer SuccessClientSuccessagainst: Gainsight Customer SuccessVitallyagainst: ChurnZero, Gainsight Customer Success, Totango
Three alternatives
ClientSuccess, HubSpot Service Hub, PlanhatOne alternative
VitallyTwo alternatives
ClientSuccess, VitallyThree alternatives
GainTrace, HubSpot Service Hub, VitallyTwo alternatives
ClientSuccess, CustifyBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:10 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:30 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:30 | yes | 12 | 19 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 08:35 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:26 | yes | 7 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:41 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:38 | yes | 23 | 23 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:07 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:02 | no | 0 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:28 | yes | 10 | 36 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:29 | yes | 13 | 71 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:29 | yes | 9 | 32 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:06 | yes | 3 | 12 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:43 | yes | 13 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:21 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:31 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:59 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 15:29 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:23 | yes | 25 | 14 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:14 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:22 | yes | 24 | 25 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:17 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:06 | yes | 10 | 58 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:07 | yes | 9 | 17 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:47 | yes | 24 | 39 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:22 | yes | 5 | 26 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:01 | yes | 2 | 15 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:03 | yes | 23 | 28 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:02 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:05 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:37 | yes | 9 | 22 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 17:13 | yes | 10 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:00 | yes | 10 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:38 | yes | 5 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:42 | yes | 24 | 29 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:26 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:20 | no | 0 | 34 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:20 | yes | 18 | 36 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:05 | yes | 24 | 54 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:45 | yes | 10 | 22 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:31 | yes | 5 | 25 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:26 | yes | 23 | 41 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:11 | yes | 10 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:06 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:16 | yes | 14 | 17 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 10:24 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:36 | yes | 13 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:17 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:05 | yes | 23 | 20 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:45 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:24 | yes | 20 | 39 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:51 | yes | 9 | 17 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:24 | yes | 24 | 30 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:30 | yes | 8 | 23 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:30 | yes | 3 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:36 | yes | 21 | 30 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:12 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:59 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:52 | yes | 7 | 27 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 09:09 | yes | 10 | 7 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:35 | yes | 5 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:08 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:40 | yes | 23 | 28 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:09 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:26 | no | 0 | 28 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:29 | yes | 14 | 22 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:43 | yes | 15 | 76 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:33 | no | 0 | 24 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:36 | yes | 1 | 13 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:26 | yes | 14 | 28 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:08 | yes | 9 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:44 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:12 | yes | 16 | 21 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 13:41 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:34 | yes | 5 | 16 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:11 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:06 | yes | 25 | 27 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:53 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:00 | yes | 10 | 34 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:26 | yes | 25 | 39 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:27 | yes | 25 | 270 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:24 | no | 0 | 26 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:56 | yes | 5 | 16 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:00 | yes | 14 | 25 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Success
Gainsight (Gainsight CS) read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
HubSpot (Service Hub & Operations Hub) read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Salesforce (with customer success add-ons) read as Salesforce Service Cloud
Unresolved, counted raw
Ambyint
Churn360
Churned
Nativi
Salesforce Success Cloud / Experience Cloud
Smart Customer Success
Statisfy
Total
Vitally.io
Vivian
Discontinued, still offered
No shut-down product was recommended here.