6 categories · RankedTotango
Totango is a customer success platform that positions itself as a Customer Knowledge Engine for post-sales teams and their agents · totango.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Custify is first at 31%.
ChurnZero is first at 47%. 0 of 14 models made it the first choice when asked directly.
Gainsight Customer Success is first at 65%.
Why models recommend it
“Totango is frequently cited as the "sweet spot"—offering professional-grade intelligence without the massive implementation costs”Qwen 3.7 Flash · Direct question · first choice
“Gainsight and Totango lead with depth, compliance, and flexibility.”GLM 4.7 FlashX · Comparative question · first choice
“Best Free / Freemium Option: Totango (Starter Plan)”Gemini 3.5 Flash · Budget-constrained question · first choice
“Best overall for mid-market B2B: Gainsight or Totango”Mistral Small · Direct question · first choice
What gives them pause
“Avoid Totango if your team prioritizes ease of use and daily friction reduction over deep customization.”Qwen 3.7 Flash · Negative question · warning
“Approach with caution—particularly problematic if you need reliable health scoring or fast support.”Kimi K2 · Negative question · warning
“Totango has broad features in theory but consistent complaints about UX speed, bugs and slow support make it a risk”Muse Glimmer 30B · Negative question · warning
“Support quality has declined post-merger, with slow response times and bugs that take weeks to resolve”Claude Haiku 4.5 · Negative question · warning
Also on the shortlist
The products named in the same answers as Totango, over the 176 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 135 | 17 | Compare → | |
| 124 | 48 | Compare → | |
| 109 | 6 | Compare → | |
| 97 | 10 | Compare → | |
| 54 | 11 | Compare → | |
| 50 | 8 | Compare → | |
| 39 | 2 | Compare → | |
| 34 | 0 | View → | |
| 22 | 5 | View → | |
| 19 | 13 | View → |
What the models named instead of Totango →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Totango's own site, not checked by Gane.
- For
- post-sales teams and their agents
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 151 of the 176 answers that named Totango and are not a share of its labels.
Domains cited
351 of the 351 domain citations in answers naming Totango came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 2 | 1 | 6 |
| GPT-5.4 mini | 0 | 4 | 3 | 0 | 7 |
| Gemini 3.5 Flash | 1 | 3 | 2 | 1 | 7 |
| Perplexity Sonar | 0 | 2 | 1 | 1 | 4 |
| Grok 4.20 | 0 | 3 | 1 | 2 | 6 |
| Mistral Small | 1 | 1 | 2 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 1 | 3 |
| Llama 4 Maverick | 1 | 0 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 5 | 0 | 1 | 7 |
| Kimi K2 | 0 | 2 | 1 | 1 | 4 |
| GLM 4.7 FlashX | 1 | 2 | 0 | 0 | 3 |
| MiniMax M2.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 1 | 1 | 2 |
| Muse Glimmer 30B | 0 | 4 | 3 | 1 | 8 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 612 | 0 | 2025-01-01 | ||
| News or press | 238 | 0 | 2025-01-01 | ||
| Glossary or explainer | 103 | 0 | 2025-01-01 | ||
| Conference or event | 64 | 0 | 2025-01-01 | ||
| Comparison | 13 | 0 | 2025-01-01 | ||
| Case study | 8 | 0 | 2025-01-01 | ||
| Podcast or video | 6 | 0 | 2025-01-01 | ||
| Template or tool | 5 | 0 | 2025-01-01 | ||
| Webinar or virtual event | 4 | 0 | 2025-01-01 | ||
| Report or ebook | 1 | 0 | 2025-01-01 |
Most recent
- 2025-01-0110 ways to stop churn baby churn with b2b customers news or press
- 2025-01-012013 customer success summit agenda and speaker lineup is announced conference or event
- 2025-01-012017 stevie r award winners news or press
- 2025-01-012019 predictions for marketing sales and service market mashups the rise of specialists and a reinvigorated grimm reaper news or press
- 2025-01-013 steps for rethinking your customer relationships news or press
- 2025-01-014 recurring revenue models to grow your e commerce business news or press
How it is countedHide how it is counted
Every page totango.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.