Customer success platforms
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of a mid-market B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
47%
Clear leader
47ChurnZero11HubSpot Service Hub11Vitally31others
47% of first choices, clear leader.
Since October 2026▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.ChurnZero held the lead, +5 points on 42%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Custify31%Contested▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.Standing →Mid-market
ChurnZero47%Clear leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.This pageEnterprise
Gainsight Customer Success65%Clear leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.Standing →
Custify31%Contested▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.Standing →Mid-marketChurnZero47%Clear leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.This pageEnterpriseGainsight Customer Success65%Clear leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01ChurnZero47%21%63endorsed leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.42% → 47%
ChurnZero47%21%63endorsed leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.42% → 47%02
Vitally11%5%65accepted challenger▼−8Since October 2026: 19% → 11%, −8 points. Inside the 11-point floor: within noise.19% → 11%
Vitally11%5%65accepted challenger▼−8Since October 2026: 19% → 11%, −8 points. Inside the 11-point floor: within noise.19% → 11%03
HubSpot Service Hub11%11%36accepted challenger▲+1Since October 2026: 10% → 11%, +1 point. Inside the 11-point floor: within noise.10% → 11%
HubSpot Service Hub11%11%36accepted challenger▲+1Since October 2026: 10% → 11%, +1 point. Inside the 11-point floor: within noise.10% → 11%04Custify9%3%34accepted challenger▲+1Since October 2026: 8% → 9%, +1 point. Inside the 11-point floor: within noise.8% → 9%
Custify9%3%34accepted challenger▲+1Since October 2026: 8% → 9%, +1 point. Inside the 11-point floor: within noise.8% → 9%05Gainsight Customer Success4%58%64criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
Gainsight Customer Success4%58%64criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%06
Planhat2%10%49accepted challenger▼−1Since October 2026: 3% → 2%, −1 point. Inside the 11-point floor: within noise.3% → 2%
Planhat2%10%49accepted challenger▼−1Since October 2026: 3% → 2%, −1 point. Inside the 11-point floor: within noise.3% → 2%07
Totango2%20%51accepted challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 11-point floor: within noise.7% → 2%
Totango2%20%51accepted challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 11-point floor: within noise.7% → 2%08
ClientSuccess2%16%25accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
ClientSuccess2%16%25accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the one product at 0%, ordered by negative rate
09Catalyst0%29%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs Gainsight Customer SuccessChurnZero vs PlanhatChurnZero vs TotangoChurnZero vs ClientSuccessVitally vs HubSpot Service HubVitally vs CustifyVitally vs Gainsight Customer SuccessVitally vs PlanhatVitally vs TotangoVitally vs ClientSuccessHubSpot Service Hub vs CustifyHubSpot Service Hub vs Gainsight Customer SuccessHubSpot Service Hub vs PlanhatHubSpot Service Hub vs TotangoHubSpot Service Hub vs ClientSuccessCustify vs Gainsight Customer SuccessCustify vs PlanhatCustify vs TotangoCustify vs ClientSuccessGainsight Customer Success vs PlanhatGainsight Customer Success vs TotangoGainsight Customer Success vs ClientSuccessPlanhat vs TotangoPlanhat vs ClientSuccessTotango vs ClientSuccess
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708C09
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01ChurnZero47%
ChurnZero47%02Vitally11%
Vitally11%03HubSpot Service Hub11%
HubSpot Service Hub11%04Custify9%
Custify9%05Gainsight Customer Success4%
Gainsight Customer Success4%06Planhat2%
Planhat2%07Totango2%
Totango2%08ClientSuccess2%
ClientSuccess2%09Catalyst0%
What they warned about
Nine of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, DeepSeek V4 Flash, Qwen 3.7 Flash and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gainsight Customer Success58%
37 of 64 labels negative · 14 of 14 models · 5 hard negative
“Consider only if you have dedicated admin resources and a clear implementation plan. Many experienced CSMs actively dislike it.” Kimi K2, negative prompt
Totango20%
10 of 51 labels negative · 9 of 14 models · 2 hard negative
“Avoid Totango if your team prioritizes ease of use and daily friction reduction over deep customization.” Qwen 3.7 Flash, negative prompt
ChurnZero21%
13 of 63 labels negative · 8 of 14 models · 2 hard negative
“Avoid Gainsight, ChurnZero, and similar enterprise-focused tools at this stage” Perplexity Sonar, budget prompt
Planhat10%
5 of 49 labels negative · 5 of 14 models
“Called "useless" in some threads, possibly due to rollout or fit, with complaints about it not delivering intended value.” Grok 4.20, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 772 links across 174 sites, every framing counted. Ranked by the number of answers carrying the site or page. 36 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
27 answers · 51 citations · 11 models
vendor site · Software Advice23 answers · 25 citations · 8 models
vendor site · Albato20 answers · 20 citations · 8 models
20 answers · 20 citations · 10 models
vendor site · Rework18 answers · 22 citations · 9 models
vendor site · Skalin17 answers · 20 citations · 8 models
vendor site · Capterra15 answers · 32 citations · 7 models
publisher (Gane)15 answers · 15 citations · 10 models
vendor site · GainTrace14 answers · 20 citations · 8 models
14 answers · 18 citations · 6 models
vendor site · HubSpot13 answers · 17 citations · 8 models
vendor site · Vitally13 answers · 16 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
20 answers · 8 models
19 answers · 10 models
14 answers · 10 models
14 answers · 6 models
13 answers · 7 models
13 answers · 6 models
12 answers · 9 models
11 answers · 8 models
10 answers · 8 models
9 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ChurnZero churnzero.com | 47% | 237 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Vitally vitally.io | 11% | 163 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| HubSpot parent site HubSpot Service Hub 11% | 11% | 285 | 368,000 | 9,776 | ||||
| Custify custify.com | 9% | 113 | 260 | 1 | 8,585 | 0 | 1 | |
| Akita akitaapp.com | 4% | 17 | 135,000 | 9,342 | 343 | |||
| GainTrace gaintrace.com | 4% | 11 | ||||||
| Gainsight Customer Success gainsight.com | 4% | 162 | 210 | 14 | 59,569 | 58 | 4 | |
| Planhat planhat.com | 2% | 178 | 2,900 | 45 | 3,971 | $4,492 | 6 | |
| Totango totango.com | 2% | 151 | 1,600 | 20 | 1,885 | 5 | ||
| ClientSuccess clientsuccess.com | 2% | 76 | 720 | 6 | 7,636 | 12 | 3 |
Google's top ten for the two searches hold 12 sites; 1 of them are among the sites the models cited here (vitally.io). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for a mid-market B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a mid-sized B2B company?”Comparative“What are the top customer success platforms and how do they differ?”Budget-constrained“What is the best customer success platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should I avoid or be cautious about?”
Claude Haiku 4.5no first choiceGainsight Customer SuccessChangedGainsight Customer SuccessCustifyno first choiceagainst: Freshdesk Customer Success, Gainsight Customer Success, Totango
Five alternatives
HubSpot Customer Success Workspace, Nutshell, Planhat, Totango, VitallyFour alternatives
ChurnZero, Planhat, Totango, VitallyTwo alternatives
HubSpot Service Hub, TotangoGPT-5.4 miniChurnZero, Gainsight Customer SuccessChurnZeroChangedGainsight Customer SuccessHubSpot Service Hub, Zoho Deskagainst: Gainsight Customer Successno first choiceagainst: ClientSuccess, Custify, Freshdesk, Gainsight Customer Success, Planhat, Salesforce Customer Success
Three alternatives
HubSpot Customer Success Workspace, Totango, VitallyTwo alternatives
Gainsight Customer Success, TotangoSeven alternatives
Catalyst, ChurnZero, ClientSuccess, Planhat, Salesforce Service Cloud, Totango, VitallyTwo alternatives
ChurnZero, CustifyGemini 3.5 FlashChurnZeroagainst: Gainsight Customer SuccessChurnZeroHeldagainst: Gainsight Customer SuccessGainsight Customer SuccessCustify, Totangoagainst: ChurnZero, Gainsight Customer Successno first choiceagainst: Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, HubSpot Customer Success Workspace, Salesforce Service Cloud, Totango
Four alternatives
ClientSuccess, Planhat, Totango, VitallyThree alternatives
ClientSuccess, Planhat, VitallyFive alternatives
ChurnZero, ClientSuccess, Planhat, Totango, VitallyFive alternatives
Airtable, HubSpot Service Hub, Notion, Vitally, ZapierPerplexity SonarChurnZeroagainst: Gainsight Customer SuccessChurnZeroHeldagainst: Gainsight Customer Successno first choiceHubSpot Service Hubagainst: ChurnZero, Gainsight Customer Successno first choiceagainst: Catalyst, ChurnZero, Gainsight Customer Success, HubSpot Customer Success Workspace, Totango
Two alternatives
Planhat, VitallyFour alternatives
ClientSuccess, Custify, HubSpot Service Hub, VitallyEight alternatives
ChurnZero, ClientSuccess, Custify, Gainsight Customer Success, HubSpot Service Hub, Planhat, Totango, VitallyTwo alternatives
Akita, TotangoGrok 4.20ChurnZeroagainst: Gainsight Customer Success, HubSpot Service Hub, ZendeskChurnZeroHeldGainsight Customer SuccessHubSpot Service Hubagainst: VitallyChurnZero, Vitallyagainst: Gainsight Customer Success, Totangoagainst: ChartMogul, ChurnZero, ClientSuccess, Gainsight Customer Success, HubSpot Customer Success Workspace, Planhat, Salesforce Service Cloud, SmartKarrot, Totango, Vitally
Two alternatives
Planhat, VitallyThree alternatives
Gainsight Customer Success, HubSpot Service Hub, VitallyFive alternatives
ChurnZero, Planhat, Salesforce Customer 360, Totango, VitallyTwo alternatives
Freshdesk, MissiveFive alternatives
ClientSuccess, Custify, HubSpot Service Hub, Planhat, Salesforce Service CloudMistral SmallChurnZeroChurnZeroHeldno first choiceFrame AI, GainTraceno first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success
Three alternatives
HubSpot Service Hub, Planhat, VitallyThree alternatives
Gainsight Customer Success, HubSpot Service Hub, VitallyThree alternatives
Custify, Planhat, VitallyDeepSeek V4 FlashChurnZero, ClientSuccessChurnZeroChangedagainst: Gainsight Customer SuccessGainsight Customer SuccessCustifyagainst: ChurnZero, Gainsight Customer SuccessCustify, Vitallyagainst: Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, HubSpot Service Hub, Planhat, Salesforce as a CS Platform, Totango
Two alternatives
Planhat, VitallyFour alternatives
ClientSuccess, Custify, Planhat, VitallySix alternatives
ChurnZero, Custify, HubSpot Service Hub, Planhat, Totango, VitallyThree alternatives
HubSpot Service Hub, Successifier, TotangoTwo alternatives
ChurnZero, PlanhatLlama 4 MaverickChurnZeroChurnZeroHeldno first choiceCustifyno first choiceagainst: Catalyst, ChurnZero, Gainsight Customer Success, HubSpot Service Hub
Two alternatives
Custify, VitallyTwo alternatives
Gainsight Customer Success, VitallyThree alternatives
Akita, Churnkey, HubSpot Service HubQwen 3.7 FlashVitallyagainst: Gainsight CoreChurnZeroChangedGainsight Customer Successagainst: HubSpot Service HubGainTraceagainst: ChurnZero, Gainsight Customer Successno first choiceagainst: Gainsight CS, Medallia, Salesforce Service Cloudagainst: Accelo, ChurnZero, Gainsight Customer Success, Planhat, Totango
Three alternatives
ChurnZero, Planhat, TotangoThree alternatives
HubSpot Operations Hub, HubSpot Service Hub, VitallyFour alternatives
ChurnZero, Planhat, Totango, VitallyFour alternatives
Custify, Quivly AI, Successifier, TotangoThree alternatives
HubSpot CS, Totango, VitallyKimi K2ChurnZeroagainst: Gainsight Customer SuccessChurnZeroHeldagainst: Gainsight Customer SuccessGainsight CSHubSpot Service Hub, Successifieragainst: ChurnZero, Freshdesk, Gainsight Customer Success, PlanhatChurnZero, Vitallyagainst: Gainsight Customer Successagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Totango
Two alternatives
Planhat, VitallyTwo alternatives
Totango, VitallySeven alternatives
Catalyst, ChurnZero, Custify, HubSpot Service Hub, Planhat, Totango, VitallyFour alternatives
ClientSuccess, Custify, Vitally, Zoho DeskOne alternative
CustifyGLM 4.7 FlashXChurnZeroChurnZeroHeldGainsight Customer Success, TotangoHubSpot Service HubChurnZeroagainst: Gainsight Customer Successagainst: Gainsight Customer Success, Vitally
Four alternatives
Planhat, Skalin, Totango, VitallyThree alternatives
HubSpot Service Hub, Planhat, VitallyEight alternatives
ChurnZero, Custify, Freshdesk, HubSpot Service Hub, Planhat, Salesforce Service Cloud, Vitally, ZendeskFive alternatives
Bitrix24, ClientSuccess, GainTrace, Missive, VitallyFour alternatives
ClientSuccess, Planhat, Totango, VitallyMiniMax M2.5ChurnZero, Planhatagainst: Gainsight Customer SuccessChurnZeroChangedagainst: Gainsight Customer SuccessGainsight Customer SuccessHubSpot Service Hubno first choicenothing named
Four alternatives
Catalyst, Skalin, Totango, VitallyOne alternative
VitallySix alternatives
ChurnZero, ClientSuccess, Custify, Totango, Userpilot, VitallyThree alternatives
Custify, Successifier, VitallyGPT-6 LunaVitallyagainst: Gainsight Customer SuccessVitallyHeldno first choiceagainst: Catalyst, OdieAkitano first choiceagainst: Gainsight Customer Success, Totango
Two alternatives
ChurnZero, PlanhatTwo alternatives
ChurnZero, PlanhatSix alternatives
ChurnZero, ClientSuccess, Gainsight Customer Success, HubSpot's Customer Success Workspace, Planhat, VitallyOne alternative
HubSpot Customer Success WorkspaceMuse Glimmer 30BChurnZeroChurnZeroHeldagainst: Gainsight Customer SuccessGainsight Customer SuccessAkitano first choiceagainst: Catalyst, Gainsight Customer Successagainst: Gainsight Customer Success, Totango
Three alternatives
ClientSuccess, Planhat, VitallyThree alternatives
HubSpot Service Hub, Totango, VitallyFour alternatives
ChurnZero, ClientSuccess, Planhat, TotangoFour alternatives
Custify, GainTrace, HubSpot Service Hub, SuccessifierThree alternatives
ChurnZero, Totango, VitallyBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:23 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:18 | yes | 2 | 8 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:59 | no | 0 | 17 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 10:14 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:04 | yes | 5 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:55 | yes | 5 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:04 | yes | 16 | 20 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:26 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:26 | no | 0 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:01 | yes | 10 | 16 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:41 | yes | 12 | 47 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:30 | yes | 5 | 14 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:03 | yes | 4 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:11 | yes | 13 | 23 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:12 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:15 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:51 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 15:19 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:48 | yes | 5 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:22 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:51 | yes | 25 | 25 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:28 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:54 | yes | 5 | 35 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:48 | yes | 15 | 19 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:05 | yes | 20 | 97 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:42 | yes | 10 | 25 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:29 | yes | 2 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:42 | yes | 13 | 15 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:26 | yes | 10 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:55 | yes | 4 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:57 | yes | 9 | 24 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 17:25 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:35 | yes | 10 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:06 | yes | 5 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:42 | yes | 23 | 24 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:45 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:36 | yes | 5 | 22 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:01 | yes | 18 | 71 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:36 | yes | 20 | 41 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:10 | yes | 5 | 30 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:47 | yes | 7 | 29 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:07 | yes | 15 | 24 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:59 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:23 | yes | 2 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:05 | yes | 10 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 08:53 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:26 | yes | 5 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:20 | yes | 5 | 6 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:31 | yes | 23 | 25 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:44 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:40 | yes | 5 | 27 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:49 | yes | 19 | 31 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:58 | yes | 9 | 107 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:18 | yes | 10 | 33 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:35 | yes | 2 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:31 | yes | 12 | 17 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:39 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:17 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:48 | yes | 3 | 23 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 09:53 | yes | 10 | 7 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:50 | yes | 15 | 16 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:13 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:22 | yes | 25 | 54 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:43 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:22 | no | 0 | 32 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:16 | yes | 15 | 23 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:03 | yes | 22 | 34 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:17 | no | 0 | 13 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:09 | yes | 2 | 17 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:48 | yes | 13 | 18 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:59 | yes | 19 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:31 | yes | 4 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:49 | yes | 9 | 21 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 10:58 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:06 | yes | 20 | 17 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:59 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:31 | yes | 24 | 28 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:24 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:28 | yes | 14 | 41 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:09 | yes | 25 | 35 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:52 | yes | 24 | 114 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:22 | no | 0 | 10 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:00 | yes | 2 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:19 | yes | 23 | 31 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Salesforce (for CS use) read as Salesforce Service Cloud
Unresolved, counted raw
AccountInsight
ChurnScore
Gainsight Core
HubSpot CS
HubSpot's Customer Success Workspace
Kapture CX
Quivly AI
Salesforce as a CS Platform
Discontinued, still offered
No shut-down product was recommended here.