Community platforms
Asked as “customer community platform”, and as “online community software for customers”, on behalf of a mid-market B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
25%
Contested · Discourse 18%
25Bettermode18Discourse18Higher Logic Vanilla39others
25% of first choices, contested.
Since October 2026▼−4Since October 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise.Bettermode held the lead, −4 points on 29%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Circle39%Contested▼−4Since October 2026: 43% → 39%, −4 points. Inside the 11-point floor: within noise.Standing →Mid-market
Bettermode25%Contested▼−4Since October 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise.This pageEnterprise
Higher Logic Vanilla55%Clear leader▲+26Since October 2026: 29% → 55%, +26 points. Past the 11-point floor: movement.Standing →
Circle39%Contested▼−4Since October 2026: 43% → 39%, −4 points. Inside the 11-point floor: within noise.Standing →Mid-marketBettermode25%Contested▼−4Since October 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise.This pageEnterpriseHigher Logic Vanilla55%Clear leader▲+26Since October 2026: 29% → 55%, +26 points. Past the 11-point floor: movement.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Bettermode25%10%51accepted challenger▼−4Since October 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise.29% → 25%
Bettermode25%10%51accepted challenger▼−4Since October 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise.29% → 25%02
Discourse18%9%45accepted challenger=heldSince October 2026: 18% → 18%, ±0 points. Inside the 11-point floor: within noise.18% → 18%
Discourse18%9%45accepted challenger=heldSince October 2026: 18% → 18%, ±0 points. Inside the 11-point floor: within noise.18% → 18%03Higher Logic Vanilla18%18%50accepted challenger▲+2Since October 2026: 16% → 18%, +2 points. Inside the 11-point floor: within noise.16% → 18%
Higher Logic Vanilla18%18%50accepted challenger▲+2Since October 2026: 16% → 18%, +2 points. Inside the 11-point floor: within noise.16% → 18%04Circle14%12%57accepted challenger▲+3Since October 2026: 11% → 14%, +3 points. Inside the 11-point floor: within noise.11% → 14%
Circle14%12%57accepted challenger▲+3Since October 2026: 11% → 14%, +3 points. Inside the 11-point floor: within noise.11% → 14%05
Gainsight Customer Communities10%7%44accepted challenger▲+7Since October 2026: 3% → 10%, +7 points. Inside the 11-point floor: within noise.3% → 10%
Gainsight Customer Communities10%7%44accepted challenger▲+7Since October 2026: 3% → 10%, +7 points. Inside the 11-point floor: within noise.3% → 10%06
Discord4%54%24criticized challenger▲+1Since October 2026: 3% → 4%, +1 point. Inside the 11-point floor: within noise.3% → 4%
Discord4%54%24criticized challenger▲+1Since October 2026: 3% → 4%, +1 point. Inside the 11-point floor: within noise.3% → 4%07
Mighty Networks2%27%22criticized challenger▼−1Since October 2026: 3% → 2%, −1 point. Inside the 11-point floor: within noise.3% → 2%
Mighty Networks2%27%22criticized challenger▼−1Since October 2026: 3% → 2%, −1 point. Inside the 11-point floor: within noise.3% → 2%08
Facebook Groups2%40%10criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Facebook Groups2%40%10criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%Show the four products at 0%, ordered by negative rate
11
Slack0%53%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Slack0%53%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Khoros Communities0%47%43criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Khoros Communities0%47%43criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Salesforce Experience Cloud0%31%39criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Salesforce Experience Cloud0%31%39criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Influitive0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Influitive0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
Bettermode vs Gainsight Customer CommunitiesBettermode vs DiscordBettermode vs Mighty NetworksBettermode vs Facebook GroupsDiscourse vs Higher Logic VanillaDiscourse vs CircleDiscourse vs Gainsight Customer CommunitiesDiscourse vs DiscordDiscourse vs Mighty NetworksDiscourse vs Facebook GroupsHigher Logic Vanilla vs CircleHigher Logic Vanilla vs Gainsight Customer CommunitiesHigher Logic Vanilla vs DiscordHigher Logic Vanilla vs Mighty NetworksHigher Logic Vanilla vs Facebook GroupsCircle vs Gainsight Customer CommunitiesCircle vs DiscordCircle vs Mighty NetworksCircle vs Facebook GroupsGainsight Customer Communities vs DiscordGainsight Customer Communities vs Mighty NetworksGainsight Customer Communities vs Facebook GroupsDiscord vs Mighty NetworksDiscord vs Facebook GroupsMighty Networks vs Facebook Groups
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Bettermode25%
Bettermode25%02Discourse18%
Discourse18%03Higher Logic Vanilla18%
Higher Logic Vanilla18%04Circle14%
Circle14%05Gainsight Customer Communities10%
Gainsight Customer Communities10%06Discord4%
Discord4%07Mighty Networks2%
Mighty Networks2%08Facebook Groups2%
Facebook Groups2%09Salesforce Experience Cloud0%
Salesforce Experience Cloud0%10Influitive0%
Influitive0%11Slack0%
Slack0%12Khoros Communities0%
Khoros Communities0%What they warned about
Four of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2 and GLM 4.7 FlashX changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Discord54%
13 of 24 labels negative · 11 of 14 models · 6 hard negative
“Discord is not recommended for business-critical communities due to platform lock-in, limited data ownership, and weak branding controls.” Mistral Small, negative prompt
Khoros Communities47%
20 of 43 labels negative · 10 of 14 models · 6 hard negative
“Platforms with Significant Concerns ... Khoros (formerly Lithium) ... Customers are actively migrating away due to uncertainty about the new ownership's long-term commitment” Kimi K2, negative prompt
Slack53%
8 of 15 labels negative · 7 of 14 models · 4 hard negative
“A platform like Discord or Slack is great for chatting, but terrible for searching historical knowledge.” Qwen 3.7 Flash, scale prompt
Salesforce Experience Cloud31%
12 of 39 labels negative · 7 of 14 models · 3 hard negative
“Why Avoid: While widely used, recent analysis highlights it as an "avoid for predictable cost" scenario.” Qwen 3.7 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 809 links across 219 sites, every framing counted. Ranked by the number of answers carrying the site or page. 48 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Higher Logic31 answers · 51 citations · 12 models
30 answers · 56 citations · 10 models
vendor site · Guideflow28 answers · 35 citations · 11 models
vendor site · Spotsaas25 answers · 29 citations · 11 models
vendor site · Gainsight22 answers · 30 citations · 11 models
vendor site · Bettermode21 answers · 25 citations · 10 models
vendor site · LinkedIn19 answers · 21 citations · 10 models
17 answers · 21 citations · 8 models
15 answers · 15 citations · 9 models
publisher (Gane)14 answers · 18 citations · 8 models
14 answers · 15 citations · 8 models
vendor site · Circle13 answers · 17 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
26 answers · 11 models
24 answers · 11 models
15 answers · 9 models
15 answers · 9 models
13 answers · 9 models
11 answers · 8 models
10 answers · 6 models
10 answers · 6 models
9 answers · 5 models
9 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer community platform”, “customer community platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Bettermode bettermode.com | 25% | 130 | 880 | 16 | 13,780 | 7 | ||
| Higher Logic higherlogic.com Higher Logic Vanilla 18%, Higher Logic 2% | 20% | 119 | 1,900 | 79 | 12,921 | $10,173 | 23 | 4 |
| Discourse discourse.org | 18% | 122 | 49,500 | 3,505 | 134,346 | 3 | ||
| Circle circle.so | 14% | 138 | 301,000 | 242,528 | 215,494 | $1,570 | 55 | 8 |
| Gainsight Customer Communities gainsight.com | 10% | 102 | 50 | 0 | 59,569 | 58 | 2 | |
| Discord discord.com | 4% | 74 | 6,120,000 | 159,421 | 8,388,839 | 9 | ||
| Mighty Networks mightynetworks.com | 2% | 68 | 12,100 | 255 | 53,793 | 2 | ||
| Skool skool.com | 2% | 23 | 165,000 | 3,951 | 304,127 | 22 | ||
| Discourse self-hosted | 2% | |||||||
| Thinkific thinkific.com | 2% | 66 | 22,200 | 301 | 262,041 | 39 |
Google's top ten for the two searches hold 16 sites; 3 of them are among the sites the models cited here (circle.so, gainsight.com, higherlogic.com). The first result for “best customer community platform” is uscreen.tv.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer community platform for a mid-market B2B company?”Paraphrase“Which online community software for customers would you recommend to a mid-sized B2B company?”Comparative“What are the top customer community platforms and how do they differ?”Budget-constrained“What is the best customer community platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer community platform. What should we look at?”Negative“Which customer community platforms should I avoid or be cautious about?”
Claude Haiku 4.5BettermodeGainsight Customer CommunitiesChangedno first choiceagainst: DiscordDiscordno first choicenothing named
Two alternatives
Gainsight Customer Communities, Higher Logic VanillaThree alternatives
Bettermode, Circle, Higher Logic VanillaFive alternatives
Commsor, Facebook Groups, Higher Logic Vanilla, Memberful, SlackGPT-5.4 miniGainsight Customer Communitiesagainst: Khoros CommunitiesDiscourseChangedagainst: Higher Logic Vanilla, Khoros CommunitiesCircleDiscourseagainst: Gainsight Customer Communities, Khoros Communitiesno first choiceagainst: Bevy, Crowdstack Pro, Hivebrite
Two alternatives
Higher Logic Vanilla, Salesforce Experience CloudTwo alternatives
Circle, Gainsight Customer CommunitiesThree alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Khoros CommunitiesOne alternative
LiveAgentGemini 3.5 FlashGainsight Customer Communities, Higher Logic Vanillaagainst: Salesforce Experience CloudGainsight Customer CommunitiesChangedagainst: Salesforce Experience CloudHigher Logic VanillaDiscourseno first choiceagainst: Discourse, Salesforce Experience Cloudagainst: Discord, Higher Logic Vanilla, Kajabi, Khoros Communities, MyBB, Salesforce Experience Cloud, Slack, Teachable, Telegram, Thinkific, phpBB, vBulletin Cloud
Two alternatives
Bettermode, DiscourseFour alternatives
Bettermode, Circle, Discourse, Higher Logic VanillaNine alternatives
Bettermode, Canny, Circle, Discourse, Gainsight Customer Communities, Influitive, Khoros Communities, Mighty Networks, Salesforce Experience CloudFive alternatives
BuddyBoss, Circle, Discord, Flarum, Mighty NetworksThree alternatives
Bettermode, Gainsight Customer Communities, Higher Logic VanillaPerplexity SonarBettermodeHigher Logic VanillaChangedagainst: CircleCircleagainst: Discord, SlackDiscourseagainst: Bettermodeno first choiceagainst: Bettermode, Circle, Discord, Facebook, Gainsight Customer Communities, Higher Logic, Khoros Communities, LinkedIn Groups, Salesforce Experience Cloud, Slack
One alternative
Gainsight Customer CommunitiesThree alternatives
Bettermode, Gainsight Customer Communities, Salesforce Experience CloudEight alternatives
Bettermode, Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Influitive, Khoros Communities, Salesforce Experience Cloud, Zendesk CommunityTwo alternatives
Circle, DiscordGrok 4.20Bettermodeagainst: Higher Logic Vanilla, Khoros CommunitiesBettermodeHeldagainst: Circle, Discourse, Influitive, Khoros Communities, Mighty NetworksHigher Logic Vanilla, Khoros Communitiesagainst: Gainsight Customer Communities, Salesforce Experience CloudDiscord, Facebook Groupsagainst: Khoros Communities, Salesforce Experience Cloud, VanillaGainsight Customer Communitiesagainst: Khoros Communities, Salesforce Experience Cloudagainst: Discord, Discourse, Facebook Groups, Higher Logic, Higher Logic Vanilla, Khoros Communities, Mighty Networks, Reddit, Verint
Three alternatives
Circle, Discourse, Gainsight Customer CommunitiesThree alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience CloudTwo alternatives
Bettermode, CircleThree alternatives
Circle, Mighty Networks, SkoolFour alternatives
Canny, Discourse, Higher Logic Vanilla, UserVoiceMistral SmallBettermodeHigher LogicChangedno first choiceCircle, Discourseno first choiceagainst: Bettermode, Discord, Facebook Groups, Higher Logic Vanilla, Salesforce Experience Cloud, Sitejabber
Two alternatives
Higher Logic Vanilla, InfluitiveThree alternatives
Bevy, Circle, Mighty NetworksTwo alternatives
HouseParty, SociallyDeepSeek V4 FlashHigher Logic Vanillaagainst: CircleBettermodeChangedHigher Logic VanillaSkoolagainst: Circle, Mighty NetworksHigher Logic Vanillaagainst: Khoros Communitiesagainst: Higher Logic Thrive, Higher Logic Vanilla, Khoros Communities
Two alternatives
Gainsight Customer Communities, Khoros CommunitiesTwo alternatives
Discourse, Higher Logic VanillaEight alternatives
Bettermode, Circle, Discourse, Gainsight Customer Communities, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, SkoolThree alternatives
Bettermode, Discourse, HeartbeatThree alternatives
Bettermode, Gainsight Customer Communities, Salesforce Experience CloudLlama 4 MaverickCircleHigher Logic VanillaChangedHigher Logic VanillaCircleno first choiceagainst: Discord, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, Slack, Telegram, WhatsApp
Two alternatives
Bettermode, CircleFour alternatives
Circle, Hivebrite, Khoros Communities, Mighty NetworksQwen 3.7 FlashBettermode, CircleCircleChangedno first choiceagainst: Khoros CommunitiesBettermodeagainst: Circle, Mighty Networksno first choiceagainst: Discord, Slackagainst: Bettermode, Circle, Discord, Facebook Groups, Higher Logic Vanilla, LinkedIn Groups, Salesforce Experience Cloud
Two alternatives
Salesforce Experience Cloud, Zendesk CommunityFour alternatives
Discourse, HubSpot Communities, Salesforce Experience Cloud, Zendesk CommunityFive alternatives
Circle, Discourse, Higher Logic Vanilla, Hivebrite, Salesforce Experience CloudSix alternatives
Discord, Discourse, EzyCourse, Podia, Slack, Wild ApricotKimi K2Bettermodeagainst: Higher Logic VanillaBettermode, CircleChangedagainst: Khoros CommunitiesGainsight Customer CommunitiesDiscourseno first choiceagainst: Khoros Communitiesagainst: Discord, Facebook Groups, Higher Logic Vanilla, Khoros Communities, Microsoft Teams, Reddit, Salesforce Experience Cloud, Slack, WebinarNinja, XenForo
Two alternatives
Gainsight Customer Communities, InfluitiveTwo alternatives
Gainsight Customer Communities, Higher Logic VanillaSix alternatives
Bettermode, Circle, Discourse, Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudSeven alternatives
Bettermode, Circle, Discord, Facebook Groups, Forem, Geneva, SkoolGLM 4.7 FlashXBettermodeCircle, Mighty NetworksChangedagainst: Discourse, Khoros CommunitiesHigher LogicDiscourseno first choiceagainst: Discord, Khoros Communities, Mighty Networks
Three alternatives
Circle, Higher Logic Vanilla, InfluitiveTwo alternatives
Gainsight Customer Communities, Higher Logic VanillaFive alternatives
Bettermode, Circle, Gainsight Customer Communities, Influitive, Khoros CommunitiesTwo alternatives
Discord, GroupAppMiniMax M2.5BettermodeBettermodeHeldGainsight Customer CommunitiesDiscourse, Thinkificno first choicenothing named
Three alternatives
Circle, Influitive, Salesforce Experience CloudThree alternatives
Circle, Gainsight Customer Communities, Higher Logic ThriveSix alternatives
Circle, Discourse, Higher Logic Vanilla, Hivebrite, Mighty Networks, Salesforce Experience CloudTwo alternatives
Circle, LearnWorldsGPT-6 LunaHigher Logic VanillaHigher Logic VanillaHeldno first choiceDiscourseno first choiceagainst: Bettermode, Discord, Heartbeat, Slack
Two alternatives
Bettermode, Gainsight Customer CommunitiesTwo alternatives
Bettermode, Salesforce Experience CloudOne alternative
CircleMuse Glimmer 30BHigher Logic VanillaHigher Logic VanillaHeldHigher Logic VanillaDiscourse self-hostedno first choiceagainst: Discord, Khoros Communities, Slack
Four alternatives
Bettermode, Circle, Gainsight Customer Communities, Salesforce Experience CloudSix alternatives
Bettermode, Circle, Gainsight Customer Communities, Influitive, Salesforce Experience Cloud, Zendesk CommunityEight alternatives
Bettermode, Circle, Discourse, Hivebrite, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, Zendesk CommunityTwo alternatives
Tribe, WhopBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:35 | yes | 15 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:24 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:05 | no | 0 | 16 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 08:40 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:17 | yes | 9 | 15 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:12 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:10 | yes | 23 | 36 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:35 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:29 | yes | 5 | 26 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:36 | yes | 20 | 27 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:47 | yes | 19 | 28 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:56 | yes | 5 | 20 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:51 | yes | 3 | 11 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:30 | yes | 12 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:21 | yes | 18 | 10 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:16 | yes | 6 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:18 | yes | 8 | 20 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 14:13 | yes | 10 | 8 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:58 | yes | 5 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:01 | yes | 5 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:37 | yes | 23 | 26 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:45 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:54 | no | 0 | 27 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:38 | yes | 15 | 22 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:53 | yes | 10 | 62 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:56 | yes | 10 | 34 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:09 | yes | 3 | 15 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:36 | yes | 14 | 23 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:21 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:32 | yes | 5 | 11 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:43 | yes | 12 | 21 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 08:55 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:22 | yes | 9 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:21 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:33 | yes | 24 | 46 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:25 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:18 | yes | 5 | 18 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:04 | yes | 19 | 33 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:53 | yes | 25 | 179 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:56 | yes | 15 | 67 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:23 | yes | 7 | 20 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:57 | yes | 22 | 40 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:15 | no | 0 | 5 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:53 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:32 | yes | 3 | 22 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 10:39 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:57 | yes | 8 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:49 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:48 | yes | 25 | 19 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:15 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:10 | yes | 5 | 35 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:55 | yes | 9 | 43 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:09 | yes | 25 | 45 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:35 | yes | 5 | 16 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:53 | yes | 2 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:19 | yes | 15 | 17 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:45 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:25 | no | 0 | 9 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:07 | no | 0 | 19 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 17:13 | yes | 10 | 10 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:17 | yes | 5 | 58 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:22 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:52 | yes | 23 | 28 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:45 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:29 | no | 0 | 26 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:05 | yes | 14 | 26 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:05 | yes | 20 | 34 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:31 | no | 0 | 81 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:34 | yes | 3 | 20 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:28 | yes | 15 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:33 | no | 0 | 2 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:42 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:39 | yes | 5 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 15:40 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:35 | yes | 15 | 16 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:17 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:30 | yes | 24 | 22 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:02 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:12 | yes | 10 | 48 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:51 | yes | 25 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:45 | yes | 25 | 125 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:46 | no | 0 | 12 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:32 | yes | 2 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:48 | yes | 25 | 26 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Communities
Gainsight CC (formerly InSided) read as Gainsight Customer Communities
Gainsight Communities read as Gainsight Customer Communities
Gainsight Community read as Gainsight Customer Communities
Gainsight Community (formerly Lithium) read as Gainsight Customer Communities
Khoros read as Khoros Communities
Khoros (formerly Lithium / Spredfast) read as Khoros Communities
Khoros (formerly Lithium) read as Khoros Communities
LinkedIn read as LinkedIn Groups
Salesforce Communities read as Salesforce Experience Cloud
Salesforce Community Cloud read as Salesforce Experience Cloud
Salesforce Experience Cloud, formerly Community Cloud read as Salesforce Experience Cloud
Unresolved, counted raw
Benevity
CiviCRM
ClassDojo
Crowdstack Pro
Experience Cloud
Forem
Gradual
HubSpot Communities
Memberful
Mighty
NING
ProBoards
Pypestream
Socially
Tribe.so
Zealy
Discontinued, still offered
No shut-down product was recommended here.