Community platforms · RankedGainsight Customer Communities
Gainsight Customer Communities is a community platform from Gainsight where customers ask questions, answer them, and learn together · gainsight.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Circle is first at 39%.
Bettermode is first at 25%. 2 of 14 models made it the first choice when asked directly.
Higher Logic Vanilla is first at 55%.
Why models recommend it
“Strong for customer success + support. Excellent analytics, gamification, and Salesforce integration. Good for larger communities.”Grok 4.20 · Scale-constrained question · first choice
“If your goal is Product Feedback & Customer Retention (SaaS): Choose Gainsight Customer Communities.”Gemini 3.5 Flash · Direct question · first choice
“Gainsight has established itself as a leader in the enterprise customer community space”MiniMax M2.5 · Comparative question · first choice
“Top Overall for B2B SaaS & Customer Success: Gainsight Customer Communities”Gemini 3.5 Flash · Paraphrase question · first choice
What gives them pause
“expensive platforms like Gainsight Customer Communities and Khoros are explicitly described as costly for smaller organizations”GPT-5.4 mini · Budget-constrained question · warning
“Narrower scope (more success tool than full community platform); being replaced or evolved in some lineups.”Grok 4.20 · Comparative question · warning
“can be excessive if you lack dedicated community operations, integration needs, or budget”Perplexity Sonar · Negative question · warning
Also on the shortlist
The products named in the same answers as Gainsight Customer Communities, over the 111 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 93 | 11 | View → | |
| 92 | 40 | Compare → | |
| 75 | 1 | View → | |
| 72 | 12 | Compare → | |
| 61 | 4 | Compare → | |
| 56 | 16 | Compare → | |
| 27 | 2 | Compare → | |
| 19 | 0 | Compare → | |
| 18 | 0 | View → | |
| 17 | 0 | View → |
What the models named instead of Gainsight Customer Communities →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Gainsight Customer Communities's own site, not checked by Gane.
- For
- Community Teams
- Price stated
- Professional, Business, Enterprise
- Certifications
- CCPA, GDPR, HIPAA, ISO 27001, SOC 2 Type II
- Customers named
- Sonos, Zapier, Acquia, Notion, ReviewPro, Silverfort, Okta, LinkedIn
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 102 of the 111 answers that named Gainsight Customer Communities and are not a share of its labels.
Domains cited
312 of the 391 domain citations in answers naming Gainsight Customer Communities came from a third party's page. Thirty-six were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 1 | 0 | 3 |
| GPT-5.4 mini | 1 | 2 | 0 | 1 | 4 |
| Gemini 3.5 Flash | 2 | 2 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 3 | 0 | 1 | 4 |
| Grok 4.20 | 1 | 2 | 1 | 1 | 5 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 4 | 1 | 0 | 5 |
| Llama 4 Maverick | 0 | 0 | 3 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 2 | 1 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 1 | 1 | 0 | 2 |
| Muse Glimmer 30B | 0 | 2 | 2 | 0 | 4 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,394 | 5 | 2026-09-17 | ||
| Podcast or video | 1,146 | 16 | 2026-09-23 | ||
| News or press | 377 | 2 | 2026-09-15 | ||
| Conference or event | 343 | 12 | 2026-09-17 | ||
| Glossary or explainer | 266 | 0 | 2026-04-13 | ||
| Case study | 92 | 8 | 2026-09-08 | ||
| Webinar or virtual event | 49 | 0 | 2026-06-02 | ||
| Comparison | 42 | 4 | 2026-08-12 | ||
| Template or tool | 17 | 0 | 2026-06-26 | ||
| Report or ebook | 16 | 1 | 2026-09-23 |
Most recent
- 2026-09-23211 notions outcomes architects on why csms dont need experience anymore podcast or video
- 2026-09-23Expansion Opportunities report or ebook
- 2026-09-17Blog saas strategies for improving customer experience blog
- 2026-09-1711 capabilities to evaluate when choosing a community platform conference or event
- 2026-09-16The pace race how ce teams keep up when products never stop shipping conference or event
- 2026-09-16210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive podcast or video
How it is countedHide how it is counted
Every page gainsight.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.