Chatbots and conversational AI for support for small business buyers
Asked as “customer support chatbot platform”, and as “conversational AI tool for customer service”, on behalf of a small B2B company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
30%
Contested · Intercom Fin AI Agent 24%
30Tidio24Intercom Fin AI Agent07Boei39others
30% of first choices, contested.
Since October 2026▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.Tidio held the lead, −8 points on 38%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio30%Contested▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.This pageMid-market
Intercom Fin AI Agent52%Clear leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.Standing →EnterpriseIntercom Fin AI Agent25%Contested▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.Standing →
Tidio30%Contested▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.This pageMid-marketIntercom Fin AI Agent52%Clear leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.Standing →EnterpriseIntercom Fin AI Agent25%Contested▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Tidio30%17%59endorsed leader▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.38% → 30%
Tidio30%17%59endorsed leader▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.38% → 30%02Intercom Fin AI Agent24%25%63criticized challenger▲+6Since October 2026: 18% → 24%, +6 points. Inside the 11-point floor: within noise.18% → 24%
Intercom Fin AI Agent24%25%63criticized challenger▲+6Since October 2026: 18% → 24%, +6 points. Inside the 11-point floor: within noise.18% → 24%04
Boei7%0%10accepted challenger▲+5Since October 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise.2% → 7%
Boei7%0%10accepted challenger▲+5Since October 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise.2% → 7%05
Freshdesk4%0%27accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Freshdesk4%0%27accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%06
Chatbase2%12%33accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Chatbase2%12%33accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%07
Crisp2%13%23accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Crisp2%13%23accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%08
tawk.to2%20%10accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
tawk.to2%20%10accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%09
Drift2%31%13criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
Drift2%31%13criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%10
Zendesk AI2%46%26criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Zendesk AI2%46%26criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%Show the one product at 0%, ordered by negative rate
11
HubSpot Service Hub0%0%19accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
HubSpot Service Hub0%0%19accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102U03
0405060708091011Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Tidio30%
Tidio30%02Intercom Fin AI Agent24%
Intercom Fin AI Agent24%03UChat7%
04Boei7%
Boei7%05Freshdesk4%
Freshdesk4%06Chatbase2%
Chatbase2%07Crisp2%
Crisp2%08tawk.to2%
tawk.to2%09Drift2%
Drift2%10Zendesk AI2%
Zendesk AI2%11HubSpot Service Hub0%
HubSpot Service Hub0%What they warned about
Four of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom Fin AI Agent25%
16 of 63 labels negative · 13 of 14 models · 2 hard negative
“avoid Intercom and Zendesk unless you have the budget for their premium pricing models” Kimi K2, comparative prompt
Zendesk AI46%
12 of 26 labels negative · 7 of 14 models · 2 hard negative
“avoid Intercom and Zendesk unless you have the budget for their premium pricing models” Kimi K2, comparative prompt
Tidio17%
10 of 59 labels negative · 7 of 14 models
“Reviews note it gets expensive fast if your bot resolves many queries; good for very low-volume stores but risky otherwise.” Grok 4.20, negative prompt
Drift31%
4 of 13 labels negative · 4 of 14 models · 2 hard negative
“Drift was acquired by Salesloft in 2024 and has been sunset for new customers” Kimi K2, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 807 links across 232 sites, every framing counted. Ranked by the number of answers carrying the site or page. 19 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Capterra41 answers · 49 citations · 12 models
vendor site · Sobot38 answers · 59 citations · 10 models
vendor site · Tidio28 answers · 47 citations · 11 models
vendor site · Albato27 answers · 27 citations · 10 models
vendor site · Clutch26 answers · 26 citations · 9 models
21 answers · 24 citations · 9 models
vendor site · Fabric20 answers · 25 citations · 10 models
vendor site · Boei17 answers · 30 citations · 11 models
vendor site · Intercom14 answers · 21 citations · 8 models
vendor site · Botpress13 answers · 14 citations · 9 models
vendor site · Zendesk11 answers · 12 citations · 8 models
10 answers · 11 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
26 answers · 11 models
26 answers · 9 models
25 answers · 10 models
19 answers · 9 models
17 answers · 9 models
10 answers · 7 models
9 answers · 9 models
8 answers · 8 models
8 answers · 6 models
8 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support chatbot platform”, “customer support chatbot platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Tidio tidio.com | 30% | 236 | 6,600 | 102 | 79,128 | 64 | ||
| Intercom Fin AI Agent intercom.com | 24% | 159 | 210 | 3 | 64,348 | $3,304 | 120 | |
| UChat uchat.au | 7% | 19 | ||||||
| Boei boei.help | 7% | 20 | ||||||
| Freshworks freshworks.com Freshdesk 4% | 4% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Tidio with its Lyro AI agent | 4% | |||||||
| Chatbase chatbase.co | 2% | 53 | 4,400 | 56 | 16,673 | 13 | 4 | |
| Crisp crisp.chat | 2% | 86 | 60,500 | 36,276 | 29,685 | 2 | ||
| tawk.to tawk.to | 2% | 41 | 2,900 | 63 | 13,444 | 7 | ||
| Pylon usepylon.com | 2% | 36 | 40,500 | 3,118 | 29,726 | $166 | 21 |
Google's top ten for the two searches hold 17 sites; 1 of them are among the sites the models cited here (zendesk.com). The first result for “best customer support chatbot platform” is twig.so.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support chatbot platform for a small B2B company?”Paraphrase“Which conversational AI tool for customer service would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer support chatbot platforms for a small team and how do they differ?”Budget-constrained“What is the best customer support chatbot platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer support chatbot platform. What should we look at?”Negative“Which customer support chatbot platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5TidioDriftChangedTidiono first choiceno first choiceagainst: Drift, Intercom Fin AI Agent, ManyChat, Tidio, Zendesk AI
Three alternatives
Intercom Fin AI Agent, Plain, PylonThree alternatives
Crisp, HubSpot Service Hub, TidioFour alternatives
Crisp, Freshdesk, Help Scout, KommunicateGPT-5.4 miniZendesk AIIntercom Fin AI AgentChangedTidioTidiono first choiceagainst: Intercom Fin AI Agent
Two alternatives
HubSpot Service Hub, Intercom Fin AI AgentTwo alternatives
Freshdesk, HubSpot Service HubSix alternatives
Freshchat, Freshdesk, HubSpot Service Hub, Intercom Fin AI Agent, Zendesk AI, Zoho DeskThree alternatives
Freshdesk, Zoho Desk, Zoho SalesIQGemini 3.5 FlashIntercom Fin AI AgentIntercom Fin AI AgentHeldTidioagainst: Intercom Fin AI AgentTidiono first choiceagainst: IBM Watson Assistant, Nuance, Oracle Digital Assistant, Salesforce Einstein Bots
Five alternatives
Chatbase, Freshdesk, HubSpot Service Hub, Pylon, TidioTwo alternatives
HubSpot Service Hub, TidioFour alternatives
Crisp, Freshchat, Freshdesk, Gorgias AI AgentFour alternatives
Chatbase, Crisp, ManyChat, tawk.toSeven alternatives
Ada, Chatbase, Gorgias AI, Intercom Fin AI Agent, Kustomer, MyShell/Sierra, Zendesk AIPerplexity SonarIntercom Fin AI AgentHubSpot Service Hub with Customer AgentChangedTidioTidio with its Lyro AI agentno first choiceagainst: Ada, Botsonic, Chatbase, Crisp, Decagon, HubSpot's AI agent, Intercom Fin AI Agent, Sierra, Sobot AI Agents, Zendesk AI
Five alternatives
Freshdesk, HubSpot Service Hub, LiveAgent, Pylon, TidioFour alternatives
Drift, Freshchat, Freshdesk, Help ScoutSix alternatives
Chatbase, Crisp, Freshdesk, Gorgias AI Agent, HubSpot Service Hub, Intercom Fin AI AgentFour alternatives
Chatbase, LiveAgent, ManyChat, Zoho DeskGrok 4.20Intercom Fin AI Agentagainst: Zendesk AIIntercom Fin AI AgentHeldagainst: Tidio, Wonderchat, Zendesk AITidioagainst: Zendesk AITidiono first choiceagainst: BotStar, Chatbase, Crisp, Engati, Intercom Fin AI Agent, JivoChat, REVE Chat, Tidio, Zendesk AI
Three alternatives
Chatbase, Freshdesk, TidioTwo alternatives
Freshdesk, HubSpot BreezeThree alternatives
Gorgias AI Agent, HubSpot Service Hub, Intercom Fin AI AgentThree alternatives
Boei, Chatbase, tawk.toMistral SmallFreshdesk, UChatIntercom Fin AI AgentChangedTidioBoeino first choiceagainst: ChatBot.com, Intercom Fin AI Agent, Podium, Tidio Lyro, Yotpo
Two alternatives
Intercom Fin AI Agent, TidioTwo alternatives
HubSpot Breeze Customer Agent, Tidio with Lyro AIFive alternatives
Chatbase, Freshdesk, HubSpot Service Hub, Intercom Fin AI Agent, UChatThree alternatives
Duki, Tidio, tawk.toDeepSeek V4 FlashTidioIntercom Fin AI AgentChangedagainst: Drift, QualifiedTidioUChatno first choiceagainst: Tidioagainst: Chatbase, Crisp, Intercom Fin AI Agent, SiteGPT, Tidio, Zendesk AI Agents
Two alternatives
HubSpot Service Hub, Intercom Fin AI AgentThree alternatives
Freshdesk, HubSpot Breeze Customer Agent, TidioFive alternatives
Chatbase, HubSpot Service Hub, Intercom Fin AI Agent, LiveAgent, Zendesk AITwo alternatives
Boei, TidioFive alternatives
Chatbase, Freshdesk, Gorgias AI Agent, Intercom Fin AI Agent, Zendesk AILlama 4 MaverickTidio with its Lyro AI agentno first choiceChangedTidioBoeino first choiceagainst: Intercom Fin AI Agent, Tidio, Zendesk AI
Four alternatives
1mind Superhumans, HubSpot Breeze Customer Agent, Intercom Fin AI Agent, Sobot AI AgentTwo alternatives
HubSpot Breeze Customer Agent, Intercom Fin AI AgentTwo alternatives
Tidio, UChatQwen 3.7 FlashTidioHyperleap AI, WonderchatChangedTidioTidiono first choiceagainst: Drift, Intercom Fin AI Agent, Tidio, Zendesk AI Agents, tawk.to
Two alternatives
HubSpot Chatbot, Intercom Fin AI AgentTwo alternatives
Intercom Fin AI Agent, TidioFour alternatives
Crisp, HubSpot Service Hub, Intercom Fin AI Agent, Sobot AI AgentsThree alternatives
Chatbase, HubSpot Chat Bot, UChatKimi K2TidioTidioHeldChatbase, Tidioagainst: Intercom Fin AI Agent, Zendesk AIChatbase, Tidio, Typebotagainst: HubSpot ChatbotBoei, Hyperleapagainst: Salesforce Einstein, Tidio, Zendesk AI, tawk.toagainst: ChatBot.com, Chatly, Drift, Grok, Intercom Fin AI Agent, ManyChat, MobileMonkey, Tidio
Four alternatives
Chatbase, Freshdesk, HubSpot Chatbot, Intercom Fin AI AgentTwo alternatives
HubSpot Breeze Customer Agent, Intercom Fin AI AgentOne alternative
FreshdeskOne alternative
ManyChatThree alternatives
Chatbase, Crisp, Intercom Fin AI AgentGLM 4.7 FlashXFreshdeskTidioChangedTidioUChatno first choiceagainst: Freshchat
Two alternatives
Intercom Fin AI Agent, TidioThree alternatives
Chatbase, Drift, Intercom Fin AI AgentEight alternatives
Chatbase, Chatling, Freshchat, HubSpot Breeze Customer Agent, Intercom Fin AI Agent, Kommunicate, Zendesk AI, tawk.toThree alternatives
Boei, Chatbase, TidioMiniMax M2.5Intercom Fin AI AgentTidioChangedLiveAgent, UChatagainst: Intercom Fin AI Agent, Zendesk AICrispagainst: Intercom Fin AI Agentno first choiceagainst: Engati, Gallabox, Intercom Fin AI Agent, Tidio
Two alternatives
Freshdesk, TidioThree alternatives
Freshdesk, Intercom Fin AI Agent, WonderchatFour alternatives
Chatbase, Freshdesk, Sobot AI Agents, TidioThree alternatives
Chatfuel, Freshchat, TidioGPT-6 LunaIntercom Fin AI AgentIntercom Fin AI AgentHeldTidioagainst: Zendesk AITidiono first choiceagainst: Intercom Fin AI Agent, Tidio Lyro, Zendesk AI
Three alternatives
Freshdesk, HubSpot Service Hub, Zendesk AITwo alternatives
Freshdesk with Freddy AI Agent, HubSpot Breeze Customer AgentFour alternatives
Freshdesk, Gorgias AI Agent, Help Scout, Intercom Fin AI AgentTwo alternatives
Crisp, Help ScoutMuse Glimmer 30BTidioPylonChangedTidiotawk.tono first choiceagainst: ChatBot.com, Chatbase, Intercom Fin AI Agent, Tidio Lyro, Zendesk AI Agents
Five alternatives
Chatbase, HubSpot Breeze Customer Agent, Intercom Fin AI Agent, Lyro AI agent, Resolve247Two alternatives
Intercom Fin AI Agent, TidioSix alternatives
Freshdesk, Gorgias AI, HubSpot Breeze Customer Agent, Intercom Fin AI Agent, UChat, Zendesk AIFive alternatives
Freshchat Freshworks, HubSpot Service Hub, Tidio, Typebot, UChatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:20 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:09 | yes | 2 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:11 | yes | 10 | 21 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 10:10 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:23 | yes | 10 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:18 | yes | 5 | 10 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:35 | yes | 23 | 35 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:58 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:40 | yes | 5 | 13 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:06 | yes | 19 | 28 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:42 | yes | 20 | 33 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:00 | yes | 9 | 40 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:26 | yes | 4 | 12 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:16 | yes | 13 | 24 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:17 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:27 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:01 | no | 0 | 13 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 13:06 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:28 | yes | 5 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:46 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:06 | yes | 23 | 48 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:03 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:11 | yes | 5 | 27 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:20 | yes | 10 | 20 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:56 | yes | 14 | 215 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:28 | yes | 5 | 14 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:57 | yes | 3 | 22 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:44 | yes | 11 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:59 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:04 | yes | 5 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:30 | yes | 13 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 08:54 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:12 | yes | 10 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:54 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:19 | yes | 21 | 34 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:30 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:18 | yes | 5 | 24 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:34 | yes | 14 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:24 | yes | 23 | 58 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:31 | yes | 9 | 17 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:05 | yes | 6 | 18 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:25 | yes | 15 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:24 | no | 0 | 4 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:04 | yes | 3 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:23 | no | 0 | 17 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 14:24 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:34 | yes | 10 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:52 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:22 | yes | 23 | 31 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:14 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:16 | yes | 5 | 27 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:31 | yes | 9 | 19 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:32 | yes | 25 | 54 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:04 | yes | 5 | 44 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:40 | yes | 3 | 8 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:21 | yes | 14 | 20 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:27 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:51 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:24 | no | 0 | 18 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 09:55 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:47 | yes | 5 | 14 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:17 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:13 | yes | 24 | 26 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:41 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:15 | no | 0 | 30 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:06 | yes | 12 | 26 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:24 | yes | 15 | 23 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:31 | no | 0 | 21 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:59 | yes | 2 | 13 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:50 | yes | 14 | 26 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:58 | yes | 19 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:08 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:26 | no | 0 | 17 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 13:47 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:24 | yes | 15 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:11 | yes | 10 | 8 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:53 | yes | 24 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:53 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:19 | yes | 10 | 35 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:13 | yes | 25 | 40 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:13 | yes | 25 | 179 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:30 | yes | 25 | 67 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:34 | yes | 4 | 22 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:30 | yes | 24 | 41 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Fin by Intercom read as Intercom Fin AI Agent
Gorgias read as Gorgias AI Agent
HubSpot read as HubSpot Service Hub
HubSpot (Breeze Customer Agent) read as HubSpot Service Hub
HubSpot Customer Agent read as HubSpot Breeze Customer Agent
HubSpot's Breeze Customer Agent read as HubSpot Breeze Customer Agent
Intercom read as Intercom Fin AI Agent
Intercom (Fin AI Agent) read as Intercom Fin AI Agent
Intercom (Fin AI for Startups) read as Intercom Fin AI Agent
Intercom (Fin AI) read as Intercom Fin AI Agent
Intercom (Fin) read as Intercom Fin AI Agent
Intercom (with Fin AI Agent) read as Intercom Fin AI Agent
Intercom (with Fin AI) read as Intercom Fin AI Agent
Intercom Fin read as Intercom Fin AI Agent
Intercom with Fin AI Agent read as Intercom Fin AI Agent
Sobot read as Sobot AI Agents
Zendesk read as Zendesk AI
Zendesk (with AI Agents) read as Zendesk AI
Unresolved, counted raw
ChatData
Chatly
Chatwoot Captain
Duki
Freshchat Freshworks
Freshdesk with Freddy AI Agent
HubSpot Chat Bot
HubSpot Service Hub with Customer Agent
HubSpot's AI agent
Hyperleap
JivoChat
Lyro AI agent
MyShell/Sierra
Oracle Digital Assistant
Resolve247
Sobot AI
Sobot AI Agent
Tidio with Lyro AI
Zendesk for Small Business
n8n workflows
Discontinued, still offered
No shut-down product was recommended here.