2 categories · RankedChatbase
Chatbase is an AI customer support platform for building and deploying agents that resolve support queries and automate customer service workflows · chatbase.co ↗
Gane, the publisher, sells software in AI marketing agents, where this product is measured. It is measured there by the same method as every other product. How the conflict is handled.
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Tidio is first at 30%.
Intercom Fin AI Agent is first at 52%.
Intercom Fin AI Agent is first at 25%.
Why models recommend it
“Best for a simple website chatbot trained on your help center or documentation”Perplexity Sonar · Budget-constrained question · alternative
“Chatbase/Custom solutions – If you want more control over AI models”Kimi K2 · Scale-constrained question · alternative
“Best for Custom AI & Predictable Pricing: Chatbase”Qwen 3.7 Flash · Budget-constrained question · alternative
“Best Instant "Train on Website" AI Bot: Chatbase”Gemini 3.5 Flash · Budget-constrained question · alternative
What gives them pause
“Why to Avoid: Users report that cost predictability is challenging.”GLM 4.7 FlashX · Negative question · warning
“Cons: More expensive than competitors for full features”Kimi K2 · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as Chatbase, over the 55 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 43 | 20 | View → | |
| 34 | 4 | View → | |
| 19 | 0 | View → | |
| 18 | 1 | View → | |
| 14 | 2 | View → | |
| 14 | 0 | View → | |
| 13 | 4 | View → | |
| 12 | 4 | View → | |
| 9 | 0 | View → | |
| 8 | 1 | View → |
What the models named instead of Chatbase →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Chatbase's own site, not checked by Gane.
- For
- customer support teams
- Price stated
- Free $0 per month; Hobby $40 per month; Standard $150 per month; Pro $500 per month; Enterprise Let's Talk
- Starting price
- 0
- Free plan or trial
- Start free trial
- Integrations
- 11
- Certifications
- SOC 2 Type II, GDPR, HIPAA
- Customers named
- Opal, Thotis, Aplazo, Jumia, Chuck E Cheese, Department of Statistics Malaysia, Sage, Synergym
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 53 of the 55 answers that named Chatbase and are not a share of its labels.
Domains cited
177 of the 196 domain citations in answers naming Chatbase came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 1 | 1 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 271 | 61 | 2026-09-25 | CRM, Knowledge base | |
| Comparison | 30 | 15 | 2026-08-25 | ||
| Glossary or explainer | 2 | 0 | 2025-07-25 | ||
| Case study | 1 | 0 | 2026-03-17 | ||
| Webinar or virtual event | 1 | 0 | 2025-11-14 | ||
| Report or ebook | 1 | 0 | 2026-02-12 |
Most recent
- 2026-09-25Ada cx pricing blog
- 2026-09-24Best whatsapp chatbots ecommerce blog
- 2026-09-23Affordable customer service software blog
- 2026-09-22Ai for tour operators blog
- 2026-09-21Whatsapp automation blog
- 2026-09-19Best shopify customer service apps blog
How it is countedHide how it is counted
Every page chatbase.co exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.