Chatbots and conversational AI for support · RankedZendesk AI
Zendesk AI is an AI-powered customer service platform from Zendesk for service teams, used for helpdesk ticket handling and conversational support · zendesk.com ↗
Strongest at enterprise. Ranked 5 of 113 for mid-market buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Tidio is first at 30%.
Intercom Fin AI Agent is first at 52%. 0 of 14 models made it the first choice when asked directly.
Intercom Fin AI Agent is first at 25%.
Why models recommend it
“Zendesk is the strongest all-around pick for established support teams, with pre-trained AI agents that work across email, chat, voice, and social.”Claude Haiku 4.5 · Comparative question · first choice
“Intercom (with Fin AI) and Zendesk AI stand out as the overall top recommendations for mid-sized B2B companies”Gemini 3.5 Flash · Paraphrase question · first choice
“established hubs like Zendesk, Intercom, or LiveChat are preferred for core customer support”Qwen 3.7 Flash · Negative question · first choice
“For full customer service suites, Zendesk or Intercom.”Grok 4.20 · Comparative question · first choice
What gives them pause
“Platforms with Notable Red Flags ... Zendesk - Issues: Ironically has "worst customer support" according to user reviews”Kimi K2 · Negative question · warning
“However, it is expensive. The base "Suite Team" plan starts around $55/agent/month, and the AI features are often locked behind higher tiers.”GLM 4.7 FlashX · Direct question · warning
“Legacy or overhyped AI add-ons (e.g., basic bots in older Zendesk or similar systems): Reviews often note they feel tacked-on”Grok 4.20 · Negative question · warning
“Enterprise tools like Intercom (Fin) or Zendesk often charge per resolved ticket, which can escalate quickly.”Gemini 3.5 Flash · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as Zendesk AI, over the 111 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 101 | 38 | Compare → | |
| 38 | 1 | View → | |
| 36 | 10 | Compare → | |
| 30 | 1 | Compare → | |
| 29 | 0 | View → | |
| 21 | 1 | View → | |
| 19 | 0 | View → | |
| 18 | 2 | View → | |
| 18 | 2 | View → | |
| 16 | 0 | View → |
What the models named instead of Zendesk AI →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk AI's own site, not checked by Gane.
- For
- service teams
- Price stated
- Pricing built for your success
- Starting price
- $19agent/month paid yearly
- Free plan or trial
- 14-day free trial
- Integrations
- 1800
- Customers named
- Vimeo, Openly, NOBULL, NEXT, Siemens, Indigov, Dunlop
- Headquarters
- San Francisco, United States
- Founded
- 2007
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 102 of the 111 answers that named Zendesk AI and are not a share of its labels.
Domains cited
198 of the 224 domain citations in answers naming Zendesk AI came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 2 | 1 | 0 | 3 |
| Gemini 3.5 Flash | 1 | 2 | 0 | 1 | 4 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 1 | 3 | 1 | 1 | 6 |
| Mistral Small | 0 | 2 | 1 | 0 | 3 |
| DeepSeek V4 Flash | 0 | 4 | 0 | 0 | 4 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 1 | 2 | 0 | 0 | 3 |
| Kimi K2 | 0 | 3 | 0 | 1 | 4 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 1 | 2 | 1 | 0 | 4 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | ||
| News or press | 473 | 4 | 2026-09-14 | ||
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | ||
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.