2 categories · RankedCognigy
Cognigy is a customer service AI platform for enterprises, used to build AI agents and conversational automation that handle support across channels, including voice contact centers · cognigy.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Tidio is first at 30%.
Intercom Fin AI Agent is first at 52%. 0 of 14 models made it the first choice when asked directly.
Intercom Fin AI Agent is first at 25%.
Why models recommend it
“If your requirements are more complex, consider Cognigy for its advanced capabilities.”Mistral Small · Paraphrase question · alternative
“Choose Cognigy/Kore.ai if you are a large corporation with strict compliance requirements”GLM 4.7 FlashX · Comparative question · alternative
“Best for: Large enterprises wanting full CCaaS suite, omnichannel orchestration”Kimi K2 · Comparative question · alternative
“Choose Sobot, Kore.ai, or Cognigy for broad omnichannel or voice deployments.”Perplexity Sonar · Comparative question · alternative
What gives them pause
“Avoid enterprise-heavy options like PolyAI or Cognigy unless your needs are highly regulated”Grok 4.20 · Direct question · warning
“Avoid for mid-sized B2B: Pure enterprise tools like Genesys or Cognigy”Grok 4.20 · Paraphrase question · warning
“better for larger enterprise governance needs and longer implementations”Muse Glimmer 30B · Direct question · warning
“though they may be overkill (and pricier) for pure mid-sized needs”Grok 4.20 · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as Cognigy, over the 63 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 38 | 4 | View → | |
| 28 | 7 | View → | |
| 26 | 1 | View → | |
| 24 | 9 | View → | |
| 21 | 5 | View → | |
| 21 | 0 | View → | |
| 18 | 4 | View → | |
| 17 | 3 | View → | |
| 13 | 0 | View → | |
| 12 | 0 | View → |
What the models named instead of Cognigy →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Cognigy's own site, not checked by Gane.
- For
- enterprise customer service
- Price stated
- Get a demo or try it free today.
- Free plan or trial
- try it free today
- Certifications
- ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, BSI C5, GDPR
- Customers named
- Lufthansa, Toyota, DHL, Frontier Airlines, Lidl, Henkel, Salzburg AG, Mister Spex
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 60 of the 63 answers that named Cognigy and are not a share of its labels.
Domains cited
140 of the 140 domain citations in answers naming Cognigy came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 0 | 2 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 3 | 4 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 2 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 1 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 135 | 4 | 2026-08-18 | CRM | |
| Glossary or explainer | 116 | undated | |||
| News or press | 94 | undated | |||
| Report or ebook | 42 | undated | |||
| Case study | 41 | undated | |||
| Conference or event | 18 | undated | |||
| Comparison | 11 | undated | |||
| Webinar or virtual event | 1 | undated | |||
| Template or tool | 1 | undated | |||
| Podcast or video | 1 | undated |
Most recent
- 2026-08-18Minimize ai chatbot hallucinations blog
- 2026-07-30What Is Retrieval Augmented Generation? RAG in AI Systems | NiCE Cognigy blog
- 2026-07-22What are ai workflows blog
- 2026-07-16Ai copilot explained blog
- 2025-11-21How to automate customer service blog
How it is countedHide how it is counted
Every page cognigy.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.