AI voice agents · RankedPolyAI
PolyAI is an enterprise conversational AI platform that provides voice agents for contact centers · poly.ai ↗
Strongest at enterprise. Thin evidence at small business: five labels.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Retell AI is first at 15%.
CloudTalk is first at 25%. 0 of 14 models made it the first choice when asked directly.
Synthflow is first at 19%.
Why models recommend it
“PolyAI — strong for enterprise call centers with complex routing and handoff”DeepSeek V4 Flash · Scale-constrained question · first choice
“PolyAI if you're closer to enterprise scale and need broader contact-center or omnichannel capabilities”GPT-6 Luna · Direct question · alternative
“PolyAI is stronger if you want a more managed enterprise-grade inbound voice automation experience”GPT-5.4 mini · Paraphrase question · alternative
“Proven in Fortune 500 deployments; focuses on natural, reliable voice interactions.”Grok 4.20 · Comparative question · alternative
What gives them pause
“Avoid enterprise-heavy options like PolyAI or Cognigy unless your needs are highly regulated”Grok 4.20 · Direct question · warning
“Avoid for Mid-Sized B2B: PolyAI — Excellent but built for enterprise contact centers”Kimi K2 · Paraphrase question · warning
“avoid enterprise-heavy solutions like PolyAI (~$150K/year)”MiniMax M2.5 · Direct question · warning
“appear in comparisons but have similar general risks (e.g., latency, customization limits, or enterprise gaps)”Grok 4.20 · Negative question · warning
Also on the shortlist
The products named in the same answers as PolyAI, over the 59 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 48 | 12 | Compare → | |
| 40 | 2 | Compare → | |
| 34 | 6 | Compare → | |
| 33 | 2 | View → | |
| 17 | 0 | View → | |
| 17 | 0 | Compare → | |
| 15 | 6 | View → | |
| 15 | 0 | View → | |
| 13 | 2 | View → | |
| 11 | 6 | Compare → |
What the models named instead of PolyAI →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on PolyAI's own site, not checked by Gane.
- For
- enterprise
- Price stated
- Ongoing use of the voice agent is priced on a per-minute basis
- Integrations
- 7
- Certifications
- SOC 2 Type II, ISO 27001, PCI DSS, GDPR, HIPAA
- Hosting
- US, UK, EU, APAC
- Customers named
- SafeRide Health, Carter's, PGE, Fogo de Chão, Unicredit Zagrebacka banka, Audibel, Melting Pot, Hawksmoor
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 58 of the 59 answers that named PolyAI and are not a share of its labels.
Domains cited
150 of the 159 domain citations in answers naming PolyAI came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 2 | 1 | 0 | 3 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 3 | 0 | 2 | 5 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 2 | 0 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-11 to 2026-10 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 318 | 11 | 2026-10-02 | CRM | |
| Podcast or video | 107 | 6 | 2026-09-10 | ||
| Conference or event | 50 | 9 | 2026-10-20 | ||
| Report or ebook | 46 | 0 | 2026-05-11 | ||
| Case study | 32 | 0 | 2026-05-29 | ||
| Webinar or virtual event | 25 | 1 | 2026-08-19 | ||
| Template or tool | 21 | 0 | 2024-10-31 | ||
| Glossary or explainer | 20 | 0 | 2024-12-13 | ||
| Comparison | 3 | 0 | 2024-04-05 | ||
| News or press | 1 | undated |
Most recent
- 2026-10-05Ccw europe 2026 conference or event
- 2026-10-02Enterprise voice ai challenges blog
Events in person
- August 16, 2026 to August 18, 2026TherapyCon 2026JW Marriott Austin, Austin, USA · exhibited
- August 11, 2026 to August 13, 2026Telarus Partner Summit 2026: channel meetings | PolyAIGaylord Texan, Grapevine, United States · attended
As the event pages on poly.ai state them, read October 5, 2026.
How it is countedHide how it is counted
Every page poly.ai exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.