7 categories · RankedTidio
Tidio is a customer service platform that combines live chat with an AI assistant, Lyro, to handle customer conversations on a company website · tidio.com ↗
Gane, the publisher, sells software in AI marketing agents, where this product is measured. It is measured there by the same method as every other product. How the conflict is handled.
Strongest at small business, contested with Intercom Fin AI Agent. Thin evidence at enterprise: six labels.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Ranked first, contested: Intercom Fin AI Agent has 24%.
Intercom Fin AI Agent is first at 52%. 0 of 14 models made it the first choice when asked directly.
Intercom Fin AI Agent is first at 25%.
Why models recommend it
“Best Overall for Small Businesses: Tidio - Has the most comprehensive free plan and affordable paid option at $24/month”GLM 4.7 FlashX · Budget-constrained question · first choice
“For most small businesses with limited budgets, Tidio offers the best balance of features and affordability.”Kimi K2 · Budget-constrained question · first choice
“Tidio stands out as one of the best customer support chatbot platforms for companies with a limited budget.”Grok 4.20 · Budget-constrained question · first choice
“Tidio stands out as the best conversational marketing platform for companies with a limited budget.”Grok 4.20 · Budget-constrained question · first choice
What gives them pause
“Low-cost, usage-based tools such as Tidio or Crisp: They can be suitable for small teams, but costs may rise with conversation volume or seats”Perplexity Sonar · Negative question · warning
“Reasonable for small businesses and basic chat, but be cautious if you expect complex B2B qualification”Perplexity Sonar · Negative question · warning
“Very budget-friendly, but more SMB/e-commerce focused. May lack B2B lead routing depth.”Kimi K2 · Direct question · warning
“Budget-friendly alternatives ... though with fewer advanced B2B pipeline features.”GLM 4.7 FlashX · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as Tidio, over the 253 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 93 | 11 | Compare → | |
| 91 | 9 | Compare → | |
| 76 | 5 | View → | |
| 73 | 21 | Compare → | |
| 66 | 14 | Compare → | |
| 46 | 2 | View → | |
| 46 | 2 | View → | |
| 44 | 14 | Compare → | |
| 43 | 0 | View → | |
| 37 | 13 | View → |
What the models named instead of Tidio →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Tidio's own site, not checked by Gane.
- For
- businesses
- Price stated
- Free plan forever; Paid plans from $29/mo, no surprise upgrades
- Starting price
- 29/mo
- Free plan or trial
- Free plan forever; Start for free; Try Lyro for free
- Integrations
- 120
- Certifications
- SOC 2 Type II, CCPA, GDPR, EU-US DPF, CPRA, EU AI Act
- Customers named
- Cove, Endeksa, Integratec, Gecko Hospitality, Bella Santé, Procosmet, ADT Security, Axioma
- Founded
- 2013
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 236 of the 253 answers that named Tidio and are not a share of its labels.
Domains cited
493 of the 571 domain citations in answers naming Tidio came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 2 | 0 | 5 |
| GPT-5.4 mini | 2 | 3 | 0 | 0 | 5 |
| Gemini 3.5 Flash | 1 | 2 | 0 | 1 | 4 |
| Perplexity Sonar | 2 | 1 | 0 | 2 | 5 |
| Grok 4.20 | 3 | 4 | 3 | 0 | 10 |
| Mistral Small | 2 | 1 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 2 | 4 | 0 | 0 | 6 |
| Llama 4 Maverick | 0 | 4 | 3 | 0 | 7 |
| Qwen 3.7 Flash | 2 | 3 | 1 | 0 | 6 |
| Kimi K2 | 2 | 5 | 0 | 2 | 9 |
| GLM 4.7 FlashX | 2 | 5 | 1 | 1 | 9 |
| MiniMax M2.5 | 0 | 3 | 2 | 1 | 6 |
| GPT-6 Luna | 2 | 1 | 0 | 0 | 3 |
| Muse Glimmer 30B | 2 | 2 | 7 | 0 | 11 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 438 | undated | |||
| Case study | 70 | undated | |||
| Comparison | 64 | undated | |||
| Report or ebook | 16 | undated | |||
| Template or tool | 6 | undated | |||
| News or press | 3 | undated | |||
| Glossary or explainer | 2 | undated | |||
| Webinar or virtual event | 1 | undated |
How it is countedHide how it is counted
Every page tidio.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.