6 categories · RankedZoho Desk
Zoho Desk is help desk software from Zoho for customer service teams, offering customer support ticketing and related service tools · zoho.com ↗
Strongest at small business. Ranked 18 of 77 for enterprise buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 25%.
Zendesk Support Suite is first at 37%. 0 of 14 models made it the first choice when asked directly.
Zendesk Support Suite is first at 51%.
Why models recommend it
“Zoho Desk (free tier or low-cost plans starting at ~$7–$9 per user/month billed annually) stands out as the best option for a company with a limited budget.”Grok 4.20 · Budget-constrained question · first choice
“Highly rated for its omnichannel customer service and built-in QA capabilities... pricing that starts at a reasonable level for small businesses.”Mistral Small · Budget-constrained question · first choice
“I recommend starting with Zoho Desk for most limited-budget scenarios due to its low entry point and comprehensiveness.”Grok 4.20 · Budget-constrained question · first choice
“For the tightest budget, Zoho Desk offers the best combination of features and affordability at $7/user/mo.”MiniMax M2.5 · Budget-constrained question · first choice
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Zoho Desk, over the 178 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 134 | 32 | Compare → | |
| 96 | 22 | Compare → | |
| 89 | 14 | View → | |
| 80 | 8 | Compare → | |
| 67 | 4 | Compare → | |
| 48 | 3 | View → | |
| 42 | 1 | View → | |
| 37 | 5 | View → | |
| 25 | 0 | View → | |
| 24 | 0 | View → |
What the models named instead of Zoho Desk →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zoho Desk's own site, not checked by Gane.
- For
- customer service teams
- Price stated
- The pricing is flexible as well: you can opt to pay monthly or annually. Once you pay, you get to use the full set of features. And if you don't want to pay for a plan, you can use our free version indefinitely.
- Free plan or trial
- use our free version indefinitely; No credit card required.
- Certifications
- SOC 2, GDPR, HIPAA, CCPA
- Hosting
- 16 available locations, US
- Customers named
- Mitrefinch
- Also from Zoho
- Bigin by Zoho, Zoho Analytics, Zoho Backstage, Zoho Backstage Lead Retrieval, Zoho Billing, Zoho Bookings and 29 more
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 167 of the 178 answers that named Zoho Desk and are not a share of its labels.
Domains cited
462 of the 462 domain citations in answers naming Zoho Desk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-5.4 mini | 2 | 1 | 1 | 0 | 4 |
| Gemini 3.5 Flash | 1 | 0 | 0 | 0 | 1 |
| Perplexity Sonar | 1 | 3 | 0 | 0 | 4 |
| Grok 4.20 | 2 | 6 | 1 | 0 | 9 |
| Mistral Small | 1 | 0 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 2 | 1 | 0 | 4 |
| Llama 4 Maverick | 1 | 3 | 2 | 0 | 6 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 0 | 3 |
| Kimi K2 | 1 | 4 | 3 | 0 | 8 |
| GLM 4.7 FlashX | 0 | 5 | 2 | 0 | 7 |
| MiniMax M2.5 | 1 | 3 | 0 | 0 | 4 |
| GPT-6 Luna | 1 | 0 | 1 | 0 | 2 |
| Muse Glimmer 30B | 0 | 4 | 3 | 0 | 7 |