8 categories · RankedLiveAgent
LiveAgent is help desk software and live chat, offered as an all-in-one customer service platform with ticketing, an AI chatbot, live chat and a call center · liveagent.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Aircall is first at 26%.
CloudTalk is first at 21%.
No model named it for this buyer.
Why models recommend it
“LiveAgent stands out as one of the most cost-effective contact center platforms, with a starting cost of just $19 per user per month”Mistral Small · Budget-constrained question · first choice
“LiveAgent is the safest default because it balances price, features, and usefulness for a small support team.”GPT-5.4 mini · Budget-constrained question · first choice
“Best overall: LiveAgent ($19/user) – affordable, feature-rich, easy setup”GLM 4.7 FlashX · Budget-constrained question · first choice
“Excellent for multichannel support with built-in call center features, ticketing, and basic QA like monitoring/reporting.”Grok 4.20 · Budget-constrained question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as LiveAgent, over the 90 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 42 | 13 | View → | |
| 33 | 10 | View → | |
| 22 | 5 | View → | |
| 21 | 5 | View → | |
| 19 | 5 | View → | |
| 16 | 2 | View → | |
| 16 | 0 | View → | |
| 15 | 1 | View → | |
| 12 | 2 | View → | |
| 10 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on LiveAgent's own site, not checked by Gane.
- For
- customer support teams
- Price stated
- LiveAgent pricing starts at $15 per agent/month (billed annually)
- Starting price
- 15
- Free plan or trial
- 30-day free trial that requires no credit card
- Integrations
- 200 · 216 (its own pages disagree)
- Certifications
- GDPR
- Hosting
- EU, US, SG, worldwide
- Customers named
- M4Markets, CS Apparel Group, TAZAR Group, The Workplace Depot, CSI Products, Lucky-Bike, Slido, Partly
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 90 of the 90 answers that named LiveAgent and are not a share of its labels.
Domains cited
231 of the 231 domain citations in answers naming LiveAgent came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 1 | 2 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 1 | 1 | 0 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 0 | 2 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 2 | 0 | 3 |
| GLM 4.7 FlashX | 1 | 2 | 1 | 0 | 4 |
| MiniMax M2.5 | 0 | 2 | 1 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 245 | 67 | 2026-09-22 | Knowledge base, SEO | |
| Template or tool | 175 | 1 | 2026-09-10 | SEO, Social media | |
| Comparison | 101 | 72 | 2026-09-22 | ||
| Glossary or explainer | 62 | 5 | 2026-09-22 | ||
| Case study | 39 | 0 | 2026-02-25 | ||
| Report or ebook | 13 | 0 | 2026-01-20 | ||
| Webinar or virtual event | 5 | 0 | 2026-01-20 | ||
| Conference or event | 1 | 0 | 2026-01-20 | ||
| News or press | 1 | 0 | 2020-08-01 |
Most recent
- 2026-09-22Outlook alternative comparison
- 2026-09-22Call center alternatives comparison
- 2026-09-22Social media customer service blog
- 2026-09-22Collab alternative comparison
- 2026-09-22Desk com alternative comparison
- 2026-09-22Helprace alternative comparison
How it is countedHide how it is counted
Every page liveagent.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.