Contact center platforms for small business buyers
Asked as “contact center platform”, and as “cloud contact center software (CCaaS)”, on behalf of a small B2B company. 57 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
26%
Contested · Nextiva Contact Center 12%
26Aircall12Nextiva Contact Center09Call Center Studio53others
26% of first choices, contested.
Since October 2026▲+3Since October 2026: 23% → 26%, +3 points. Inside the 11-point floor: within noise.Aircall held the lead, +3 points on 23%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Aircall26%Contested▲+3Since October 2026: 23% → 26%, +3 points. Inside the 11-point floor: within noise.This pageMid-market
CloudTalk21%Contested↗new leaderNew leader since October 2026: CloudTalk (21%) replaces Five9 (18% then, 9% now), 12 points clear, past the 11-point floor.Standing →Enterprise
Genesys Cloud CX69%Clear leader▲+14Since October 2026: 55% → 69%, +14 points. Past the 11-point floor: movement.Standing →
Aircall26%Contested▲+3Since October 2026: 23% → 26%, +3 points. Inside the 11-point floor: within noise.This pageMid-marketCloudTalk21%Contested↗new leaderNew leader since October 2026: CloudTalk (21%) replaces Five9 (18% then, 9% now), 12 points clear, past the 11-point floor.Standing →EnterpriseGenesys Cloud CX69%Clear leader▲+14Since October 2026: 55% → 69%, +14 points. Past the 11-point floor: movement.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Aircall26%7%54accepted challenger▲+3Since October 2026: 23% → 26%, +3 points. Inside the 11-point floor: within noise.23% → 26%
Aircall26%7%54accepted challenger▲+3Since October 2026: 23% → 26%, +3 points. Inside the 11-point floor: within noise.23% → 26%02
Nextiva Contact Center12%2%43accepted challenger▲+3Since October 2026: 9% → 12%, +3 points. Inside the 11-point floor: within noise.9% → 12%
Nextiva Contact Center12%2%43accepted challenger▲+3Since October 2026: 9% → 12%, +3 points. Inside the 11-point floor: within noise.9% → 12%03CloudTalk7%0%40accepted challenger▼−9Since October 2026: 16% → 7%, −9 points. Inside the 11-point floor: within noise.16% → 7%
CloudTalk7%0%40accepted challenger▼−9Since October 2026: 16% → 7%, −9 points. Inside the 11-point floor: within noise.16% → 7%04
JustCall7%0%26accepted challenger=heldSince October 2026: 7% → 7%, ±0 points. Inside the 11-point floor: within noise.7% → 7%
JustCall7%0%26accepted challenger=heldSince October 2026: 7% → 7%, ±0 points. Inside the 11-point floor: within noise.7% → 7%05
CallHippo7%0%10accepted challenger▲+5Since October 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise.2% → 7%
CallHippo7%0%10accepted challenger▲+5Since October 2026: 2% → 7%, +5 points. Inside the 11-point floor: within noise.2% → 7%06
Dialpad Ai Contact Center5%4%28accepted challenger▼−7Since October 2026: 12% → 5%, −7 points. Inside the 11-point floor: within noise.12% → 5%
Dialpad Ai Contact Center5%4%28accepted challenger▼−7Since October 2026: 12% → 5%, −7 points. Inside the 11-point floor: within noise.12% → 5%07
LiveAgent5%0%17accepted challenger▼−4Since October 2026: 9% → 5%, −4 points. Inside the 11-point floor: within noise.9% → 5%
LiveAgent5%0%17accepted challenger▼−4Since October 2026: 9% → 5%, −4 points. Inside the 11-point floor: within noise.9% → 5%08Freshcaller4%0%13accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
09Freshdesk Contact Center4%0%12accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%
10
RingCentral Events2%5%22accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
RingCentral Events2%5%22accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%11
Ringover2%0%15accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Ringover2%0%15accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%12
Zendesk Contact Center2%52%25criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Zendesk Contact Center2%52%25criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the six products at 0%, ordered by negative rate
15
NICE CXone0%92%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
NICE CXone0%92%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%17Genesys Cloud CX0%78%23criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Genesys Cloud CX0%78%23criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%18
Five90%75%36criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Five90%75%36criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%14
Amazon Connect0%70%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Amazon Connect0%70%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%16
Talkdesk0%64%28criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Talkdesk0%64%28criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
RingCentral Contact Center0%33%15criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
RingCentral Contact Center0%33%15criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
CloudTalk vs Amazon ConnectCloudTalk vs AircallCloudTalk vs Nextiva Contact CenterCloudTalk vs Dialpad Ai Contact CenterTalkdesk vs Genesys Cloud CXTalkdesk vs Five9Talkdesk vs Amazon ConnectTalkdesk vs AircallTalkdesk vs Nextiva Contact CenterTalkdesk vs Dialpad Ai Contact CenterGenesys Cloud CX vs Five9Genesys Cloud CX vs Amazon ConnectGenesys Cloud CX vs AircallGenesys Cloud CX vs Nextiva Contact CenterGenesys Cloud CX vs Dialpad Ai Contact CenterFive9 vs Amazon ConnectFive9 vs AircallFive9 vs Nextiva Contact CenterFive9 vs Dialpad Ai Contact CenterAmazon Connect vs AircallAmazon Connect vs Nextiva Contact CenterAmazon Connect vs Dialpad Ai Contact CenterAircall vs Nextiva Contact CenterAircall vs Dialpad Ai Contact CenterNextiva Contact Center vs Dialpad Ai Contact Center
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607F08
F09
101112131415161718Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Aircall26%
Aircall26%02Nextiva Contact Center12%
Nextiva Contact Center12%03CloudTalk7%
CloudTalk7%04JustCall7%
JustCall7%05CallHippo7%
CallHippo7%06Dialpad Ai Contact Center5%
Dialpad Ai Contact Center5%07LiveAgent5%
LiveAgent5%08Freshcaller4%
09Freshdesk Contact Center4%
10RingCentral Events2%
RingCentral Events2%11Ringover2%
Ringover2%12Zendesk Contact Center2%
Zendesk Contact Center2%13RingCentral Contact Center0%
RingCentral Contact Center0%14Amazon Connect0%
Amazon Connect0%15NICE CXone0%
NICE CXone0%16Talkdesk0%
Talkdesk0%17Genesys Cloud CX0%
Genesys Cloud CX0%18Five90%
Five90%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Five975%
27 of 36 labels negative · 12 of 14 models · 9 hard negative
“Organizations with very small support teams (fewer than 50 agents) are generally a poor fit, as Five9 typically enforces a 50-seat minimum and multi-year contract commitments.” Muse Glimmer 30B, negative prompt
Genesys Cloud CX78%
18 of 23 labels negative · 10 of 14 models · 8 hard negative
“big‑budget CCaaS from vendors like Genesys, Cisco, Avaya ... Often come with rigid contracts, high minimum seat counts, and steep implementation costs” GLM 4.7 FlashX, negative prompt
Zendesk Contact Center52%
13 of 25 labels negative · 10 of 14 models · 1 hard negative
“"Escalating costs and limited value" – costs grow quickly with add-ons” Kimi K2, negative prompt
Talkdesk64%
18 of 28 labels negative · 8 of 14 models · 7 hard negative
“Talkdesk's higher cost and complexity requires more onboarding and potentially eve” Muse Glimmer 30B, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 837 links across 176 sites, every framing counted. Ranked by the number of answers carrying the site or page. 7 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Nextiva46 answers · 94 citations · 11 models
vendor site · Software Advice44 answers · 70 citations · 10 models
vendor site · Call Center Studio37 answers · 40 citations · 12 models
vendor site · Capterra35 answers · 57 citations · 12 models
vendor site · CloudTalk28 answers · 49 citations · 11 models
vendor site · Sobot27 answers · 35 citations · 9 models
vendor site · Dialpad27 answers · 28 citations · 12 models
21 answers · 32 citations · 11 models
vendor site · JustCall19 answers · 23 citations · 8 models
18 answers · 20 citations · 8 models
16 answers · 17 citations · 9 models
15 answers · 20 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
39 answers · 9 models
25 answers · 12 models
23 answers · 10 models
20 answers · 9 models
20 answers · 9 models
14 answers · 8 models
14 answers · 7 models
12 answers · 7 models
12 answers · 7 models
11 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center platform”, “contact center platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Aircall aircall.io | 26% | 213 | 14,800 | 242 | 6,179,781 | $286 | 102 | |
| Nextiva Contact Center nextiva.com | 12% | 71 | 267,281 | $1,199 | 118 | |||
| Call Center Studio callcenterstudio.com | 9% | 10 | ||||||
| CloudTalk cloudtalk.io | 7% | 364 | 2,900 | 62 | 95,515 | $1,909 | 119 | 5 |
| JustCall justcall.io | 7% | 157 | 8,100 | 178 | 587,743 | $127 | 120 | |
| CallHippo callhippo.com | 7% | 40 | ||||||
| Dialpad Support dialpad.com Dialpad Ai Contact Center 5%, Dialpad Support 2% | 7% | 57 | 50 | 0 | 6,588,510 | $1,842 | 120 | |
| LiveAgent liveagent.com | 5% | 90 | 1,900 | 33 | 119,763 | 20 | ||
| RingCentral ringcentral.com RingCentral RingCX 4%, RingCentral Events 2% | 5% | 162 | 110,000 | 3,419 | 9,737,061 company | $3,711 | 120 | 6 |
| Freshcaller | 4% | 590 | 7 |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (cloudtalk.io, getvoip.com). The first result for “best contact center platform” is thelevel.ai.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center platform for a small B2B company?”Paraphrase“Which cloud contact center software (CCaaS) would you recommend to a small business that sells to other businesses?”Comparative“What are the top contact center platforms for a small team and how do they differ?”Budget-constrained“What is the best contact center platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a contact center platform. What should we look at?”Negative“Which contact center platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5Dialpad Ai Contact Center, RingCentral EventsNextiva Contact CenterChangedAircall, Nextiva Contact Centeragainst: Five9Call Center Studiono first choiceagainst: 8x8 Contact Center, Aircall, Vonage, Zoom Contact Center
Two alternatives
CloudTalk, Nextiva Contact CenterThree alternatives
Aircall, Freshdesk Contact Center, RingCentral Contact CenterFour alternatives
CloudTalk, Dialpad Ai Contact Center, Freshdesk Contact Center, RingCentral EventsFour alternatives
CallHippo, LiveAgent, Nextiva Contact Center, RingCentral Contact CenterGPT-5.4 miniRingoveragainst: GladlyDialpad SupportChangedAmazon Connect, Talkdesk Express / Talkdesk SMBagainst: Five9CallHippono first choiceagainst: Five9, Genesys Cloud CX, NICE CXone, RingCentral Contact Center, Salesforce Service Cloud, Talkdesk
Two alternatives
CallHippo, LiveAgentThree alternatives
Aircall, Genesys Cloud CX, TalkdeskTwo alternatives
Genesys Cloud CX, Vonage Contact CenterThree alternatives
LiveAgent, Ringover, Sobot NexusGemini 3.5 FlashAircallAircallHeldAircallagainst: Amazon Connect, NICE CXoneAircall, JustCallagainst: Genesys Cloud CX, RingCentral Contact Center, TalkdeskDialpad Ai Contact Centeragainst: Amazon Connect, Avaya Experience Platform, Avaya IP Office, Cisco Webex Contact Center, Genesys Cloud CX, Mitel On-Premise, NICE CXone, Twilio Flex
Five alternatives
Dialpad Ai Contact Center, HubSpot Service Hub, Nextiva Contact Center, RingCentral Events, Zendesk Contact CenterFive alternatives
CloudTalk, Dialpad Ai Contact Center, Freshdesk Contact Center, JustCall, Zendesk TalkFour alternatives
CloudTalk, Dialpad Contact Center, RingCentral Events, Zendesk TalkFive alternatives
3CX, Amazon Connect, Dialpad Ai Contact Center, Zoho Desk, Zoho VoiceSix alternatives
Aircall, HubSpot Service Hub, Nextiva Contact Center, RingCentral Events, Talkdesk, Zendesk TalkPerplexity SonarAircallNextiva Contact CenterChangedagainst: Amazon ConnectAircall, CloudTalk, Freshcalleragainst: Five9, Genesys Cloud CX, NICE CXone, TalkdeskFreshcallerno first choiceagainst: 3CX, Aircall, Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, RingCentral RingCX, Talkdesk, VICIdial
Four alternatives
Freshcaller, Front, Nextiva Contact Center, RingCXFour alternatives
Aircall, Dialpad Ai Contact Center, JustCall, RingCentral RingCXFour alternatives
Dialpad Ai Contact Center, JustCall, LiveAgent, Nextiva Contact CenterThree alternatives
CloudTalk, LiveAgent, Zoho DeskGrok 4.20Aircall, Nextiva Contact Centeragainst: 8x8, TalkdeskAircallChangedagainst: Amazon Connect, Five9, Genesys Cloud CX, Mojo, NICE CXone, PhoneBurner, TalkdeskAircall, LiveAgentagainst: Five9, Genesys Cloud CX, NICE CXone, Zendesk Contact CenterFreshdesk Contact Centeragainst: Aircall, Asterisk, FreePBX, VICIdialno first choiceagainst: 8x8 Contact Center, RingCentral Contact Center, Salesforce Service Cloud, Talkdesk
Four alternatives
Dialpad Ai Contact Center, RingCentral Events, Zendesk Contact Center, Zoho VoiceFive alternatives
CloudTalk, Dialpad Ai Contact Center, JustCall, Nextiva Contact Center, RingCentral Contact CenterFive alternatives
CloudTalk, Dialpad Ai Contact Center, Nextiva Contact Center, RingCentral Contact Center, RingoverThree alternatives
LiveAgent, Nextiva Contact Center, RingCentral EventsMistral SmallCall Center Studio, Nextiva Contact Centerno first choiceChangedAircall, CloudTalk, Nextiva Contact CenterCallHippono first choiceagainst: Five9, HubSpot, Zendesk Contact Center
Four alternatives
Aircall, CloudTalk, Freshdesk Contact Center, Zoho VoiceFour alternatives
LiveAgent, Mojo, PhoneBurner, RingCentral RingCXThree alternatives
Freshdesk Suite, LiveAgent, RingoverDeepSeek V4 FlashAircall, CloudTalkagainst: Five9, Genesys Cloud CX, NICE CXone, TalkdeskAircallChangedagainst: Five9, Genesys Cloud CX, NICE CXone, TalkdeskCloudTalkagainst: Five9, RingCentral Contact Center, TalkdeskDialpad Ai Contact Centeragainst: Aircall, Five9, Talkdesk, Zendesk Contact CenterAircall, CloudTalkagainst: Five9, Talkdeskagainst: Avaya Experience Platform, Cisco Contact Center, Five9, Genesys Cloud CX, Talkdesk, Zendesk Contact Center
Three alternatives
JustCall, PhoneBurner, RingoverTwo alternatives
CloudTalk, JustCallFour alternatives
Aircall, Dialpad Ai Contact Center, JustCall, Nextiva Contact CenterFour alternatives
CallHippo, CloudTalk, Freshdesk Contact Center, RingoverFive alternatives
Dialpad Ai Contact Center, JustCall, Nextiva Contact Center, RingCentral Events, RingCentral RingCXLlama 4 MaverickCallToolsagainst: Zendesk Contact CenterCall Center StudioChangedno first choiceCallHippono first choicenothing named
One alternative
Five9Six alternatives
Aircall, CloudTalk, JustCall, Nextiva Contact Center, RingCentral Events, SobotFour alternatives
Aircall, Call Center Studio, Genesys Cloud CX, TalkdeskQwen 3.7 FlashCall Center StudioJustCallChangedAircall, CloudTalkagainst: Five9, Genesys Cloud CXLiveAgentno first choiceagainst: Cisco, Genesys Cloud CXagainst: Avaya Infinity, Diebold Nixdorf, Five9, Oracle Contact Center Cloud, RingCentral Contact Center, Salesforce Service Cloud, Zendesk Contact Center
Seven alternatives
Aircall, Freshdesk Contact Center, JustCall, Nextiva Contact Center, RingCentral Events, Sobot Nexus, Zendesk Contact CenterTwo alternatives
Aircall, RingCentral Contact CenterThree alternatives
Dialpad Ai Contact Center, Nextiva Contact Center, Zendesk Sunshine ConversationsFour alternatives
CloudTalk, Freshdesk, Nextiva Contact Center, RingoverKimi K2CloudTalkAircallChangedHubSpot CRMagainst: Nextiva Contact Center, Zendesk Contact Center3CX, Freshdesk Contact Centeragainst: Five9, Talkdeskno first choiceagainst: Five9, Genesys Cloud CX, RingCentral Enterprise CC, Twilio Flex, Zendesk Contact Center
Three alternatives
Aircall, JustCall, Nextiva Contact CenterThree alternatives
CloudTalk, JustCall, RingCentral EventsFive alternatives
Aircall, Freshcaller, Freshdesk, Ringover, Zoho CRMThree alternatives
Bitrix24, LiveAgent, Zoho DeskGLM 4.7 FlashXNextiva Contact Centeragainst: Zendesk Contact CenterAircallChangedagainst: Five9Aircallagainst: Genesys Cloud CXLiveAgent, Nextiva Contact Centerno first choiceagainst: Avaya Infinity, Cisco, Five9, Genesys Cloud CX
Four alternatives
Aircall, CloudTalk, Freshdesk, RingCentral Contact CenterThree alternatives
CloudTalk, JustCall, Zendesk Contact CenterThree alternatives
CloudTalk, Nextiva Contact Center, TalkdeskThree alternatives
3CX, Dialpad Ai Contact Center, RingCentral EventsMiniMax M2.5CloudTalkAircall, RingCentral RingCXChangedDialpad Ai Contact Centeragainst: Zendesk Contact CenterCall Center Studio, LiveAgentagainst: RingCXAircall, JustCall, Zendesk Contact Centeragainst: Five9against: Five9, RingCentral Events, Talkdesk, Zendesk Contact Center
Four alternatives
Aircall, JustCall, Nextiva Contact Center, Zoho VoiceTwo alternatives
Dialpad Ai Contact Center, Nextiva Contact CenterThree alternatives
Aircall, Nextiva Contact Center, VoisoOne alternative
RingoverOne alternative
Dialpad Ai Contact CenterGPT-6 LunaAircallRingCentral RingCXChangedagainst: Five9Aircallagainst: Dialpad SupportFreshcallerno first choiceagainst: Twilio Flexagainst: Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, Zendesk Contact Center
Two alternatives
Dialpad Ai Contact Center, Zendesk Contact CenterOne alternative
Dialpad ConnectThree alternatives
CloudTalk, Freshcaller, JustCallOne alternative
FreshdeskMuse Glimmer 30BNextiva Contact CenterAircallChangedagainst: Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, TalkdeskCloudTalk, Freshdesk Contact Center, LiveAgentagainst: Zendesk Contact CenterCallHippoagainst: Five9, Nextiva Suite, Talkdesk, Zoom Contact CenterJustCallagainst: Avaya OneCloud / Avaya Contact Center, Dialpad Ai Contact Center, Five9, Genesys Cloud CX, GoTo Connect, Talkdesk
Six alternatives
CloudTalk, Dialpad Ai Contact Center, HubSpot Service Hub, JustCall, Ringover, Zendesk Contact CenterSix alternatives
CloudTalk, HubSpot Service Hub, JustCall, RingCX, RingCentral Contact Center, Zendesk Contact CenterFour alternatives
Aircall, HubSpot Service Hub, JustCall, Nextiva Contact CenterThree alternatives
CloudTalk, Dialpad Ai Contact Center, RingoverBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:14 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:10 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:51 | no | 0 | 14 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 09:51 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:29 | yes | 14 | 15 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:41 | yes | 5 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:36 | yes | 17 | 31 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:56 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:38 | yes | 5 | 32 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:16 | yes | 13 | 33 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:06 | yes | 22 | 134 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:22 | yes | 16 | 76 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:28 | yes | 3 | 12 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:04 | yes | 12 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:52 | yes | 18 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:00 | yes | 4 | 7 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:52 | no | 0 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 08:49 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:04 | yes | 8 | 12 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:32 | no | 0 | 1 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:59 | yes | 24 | 28 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:13 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:45 | yes | 24 | 47 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:59 | yes | 14 | 41 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:29 | yes | 23 | 114 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:45 | yes | 10 | 43 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:09 | yes | 3 | 18 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:31 | yes | 13 | 25 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:40 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:44 | yes | 6 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:00 | no | 0 | 14 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 13:30 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:09 | yes | 9 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:11 | yes | 10 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:50 | yes | 20 | 29 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:35 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:30 | yes | 5 | 26 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:40 | yes | 9 | 24 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:19 | yes | 23 | 38 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:59 | yes | 10 | 40 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:20 | yes | 6 | 33 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:11 | yes | 15 | 30 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:52 | yes | 10 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:02 | yes | 1 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:23 | yes | 4 | 15 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 09:39 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:48 | yes | 12 | 14 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:49 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:39 | yes | 23 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:53 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:39 | yes | 5 | 33 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:46 | yes | 19 | 49 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:15 | yes | 10 | 102 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:40 | yes | 5 | 15 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:39 | yes | 3 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:45 | yes | 15 | 20 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:48 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:59 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:50 | no | 0 | 21 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 15:27 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:19 | yes | 5 | 31 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:13 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:07 | yes | 23 | 42 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:07 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:54 | no | 0 | 28 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:22 | yes | 10 | 19 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:51 | yes | 10 | 38 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:34 | yes | 10 | 29 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:24 | yes | 1 | 14 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:43 | yes | 15 | 27 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:24 | yes | 19 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:42 | yes | 5 | 8 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:07 | yes | 5 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 14:12 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:12 | yes | 14 | 15 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:51 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:36 | yes | 24 | 30 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:40 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:10 | yes | 5 | 34 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:01 | yes | 23 | 42 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:23 | yes | 23 | 54 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:13 | yes | 25 | 58 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:02 | yes | 6 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:34 | yes | 23 | 32 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Avaya read as Avaya Infinity
Dialpad read as Dialpad Ai Contact Center
Genesys read as Genesys Cloud CX
HubSpot Service read as HubSpot Service Hub
Nextiva read as Nextiva Contact Center
Salesforce read as Salesforce Service Cloud
Salesforce (Service Cloud or Einstein Contact Center features) read as Salesforce Service Cloud
Zendesk read as Zendesk Contact Center
Zendesk (for Voice/Phone) read as Zendesk Contact Center
Zendesk Suite read as Zendesk Contact Center
Zendesk Suite (with the Voice add‑on) read as Zendesk Contact Center
Unresolved, counted raw
Avaya IP Office
Avaya OneCloud / Avaya Contact Center
Cisco
Cisco Contact Center
Cisco Webex Calling
Dialpad Contact Center
Diebold Nixdorf
FreePBX
Freshdesk Suite
Microsoft Teams Phone
Mitel On-Premise
Nextiva Suite
Oracle Contact Center Cloud
RingCentral Engage
RingCentral Enterprise CC
Talkdesk Express / Talkdesk SMB
Zadarma
ZoomPhone
Discontinued, still offered
No shut-down product was recommended here.