4 categories · RankedRingCentral Contact Center
RingCentral Contact Center is a cloud contact center product from RingCentral for managing customer calls, including inbound call routing · ringcentral.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Aircall is first at 26%.
CloudTalk is first at 21%. 0 of 14 models made it the first choice when asked directly.
Genesys Cloud CX is first at 69%.
Why models recommend it
“RingCentral Contact Center (Best Overall Value)”Claude Haiku 4.5 · Budget-constrained question · first choice
“Solid if you want unified communications (UCaaS + CCaaS)... but slightly lower ratings”Grok 4.20 · Direct question · alternative
“Strong voice/video, integrated UC, easy to set up, good for unified comms use cases”GLM 4.7 FlashX · Comparative question · alternative
“RingCentral Contact Center is a frequent best overall cloud choice.”Muse Glimmer 30B · Paraphrase question · alternative
What gives them pause
“Persistent reliability and bug issues reported by users; ongoing patch cycles suggest instability.”GLM 4.7 FlashX · Negative question · warning
“Expensive implementation, complicated contracts”Kimi K2 · Negative question · warning
“often lack depth vs. best-of-breed”Grok 4.20 · Scale-constrained question · warning
Also on the shortlist
The products named in the same answers as RingCentral Contact Center, over the 42 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 33 | 3 | View → | |
| 26 | 2 | View → | |
| 25 | 7 | View → | |
| 22 | 5 | View → | |
| 19 | 4 | View → | |
| 17 | 5 | View → | |
| 14 | 0 | View → | |
| 13 | 0 | View → | |
| 12 | 0 | View → | |
| 11 | 4 | View → |
What the models named instead of RingCentral Contact Center →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on RingCentral Contact Center's own site, not checked by Gane.
- Headquarters
- Belmont, United States
- Founded
- 2003
- Also from RingCentral
- RingCentral Engage Voice, RingCentral Events, RingCentral MVP, RingCentral RingCX
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 42 of the 42 answers that named RingCentral Contact Center and are not a share of its labels.
Domains cited
124 of the 124 domain citations in answers naming RingCentral Contact Center came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 2 | 2 | 1 | 5 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |