Contact center quality assurance for small business buyers
Asked as “contact center quality assurance tool”, and as “support QA and conversation review platform”, on behalf of a small B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
20%
Voxjarand Scorebuddy
Voxjarand ScorebuddyContested · Voxjar 20%
20Scorebuddy20Voxjar11EvaluAgent48others
20% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: Voxjar (20%) replaces EvaluAgent (19% then, 11% now), 9 points clear, inside the 11-point floor.Voxjar leads at 20%, replacing EvaluAgent, which led at 19% and stands at 11% now: 9 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small businessVoxjar20%Contested↗new leaderNew leader since October 2026: Voxjar (20%) replaces EvaluAgent (19% then, 11% now), 9 points clear, inside the 11-point floor.This pageMid-marketVoxjar21%Contested↗new leaderNew leader since October 2026: Voxjar (21%) replaces EvaluAgent (28% then, 17% now), 4 points clear, inside the 11-point floor.Standing →Enterprise
MaestroQA16%Contested▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.Standing →
Voxjar20%Contested↗new leaderNew leader since October 2026: Voxjar (20%) replaces EvaluAgent (19% then, 11% now), 9 points clear, inside the 11-point floor.This pageMid-marketVoxjar21%Contested↗new leaderNew leader since October 2026: Voxjar (21%) replaces EvaluAgent (28% then, 17% now), 4 points clear, inside the 11-point floor.Standing →EnterpriseMaestroQA16%Contested▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Voxjar20%0%27accepted challenger▲+7Since October 2026: 13% → 20%, +7 points. Inside the 11-point floor: within noise.13% → 20%
Voxjar20%0%27accepted challenger▲+7Since October 2026: 13% → 20%, +7 points. Inside the 11-point floor: within noise.13% → 20%02Scorebuddy20%11%36accepted challenger▲+13Since October 2026: 7% → 20%, +13 points. Past the 11-point floor: movement.7% → 20%
03
Zendesk QA11%12%50accepted challenger▲+2Since October 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise.9% → 11%
Zendesk QA11%12%50accepted challenger▲+2Since October 2026: 9% → 11%, +2 points. Inside the 11-point floor: within noise.9% → 11%04
EvaluAgent11%5%40accepted challenger▼−8Since October 2026: 19% → 11%, −8 points. Inside the 11-point floor: within noise.19% → 11%
EvaluAgent11%5%40accepted challenger▼−8Since October 2026: 19% → 11%, −8 points. Inside the 11-point floor: within noise.19% → 11%05
ScorebuddyCX7%0%13accepted challenger▲+1Since October 2026: 6% → 7%, +1 point. Inside the 11-point floor: within noise.6% → 7%
ScorebuddyCX7%0%13accepted challenger▲+1Since October 2026: 6% → 7%, +1 point. Inside the 11-point floor: within noise.6% → 7%07MaestroQA4%55%22criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
MaestroQA4%55%22criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%08
CloudTalk2%5%22accepted challenger▼−13Since October 2026: 15% → 2%, −13 points. Past the 11-point floor: movement.15% → 2%
CloudTalk2%5%22accepted challenger▼−13Since October 2026: 15% → 2%, −13 points. Past the 11-point floor: movement.15% → 2%Show the five products at 0%, ordered by negative rate
12
NICE CXone Quality Management0%73%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
NICE CXone Quality Management0%73%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Observe.AI0%73%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Observe.AI0%73%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
Five9 Quality Management0%65%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Five9 Quality Management0%65%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10Talkdesk Quality Management0%50%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
09Playvox0%27%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
Voxjar vs ScorebuddyVoxjar vs Zendesk QAVoxjar vs InsightfulVoxjar vs Talkdesk Quality ManagementEvaluAgent vs MaestroQAEvaluAgent vs ScorebuddyCXEvaluAgent vs ScorebuddyEvaluAgent vs Zendesk QAEvaluAgent vs InsightfulEvaluAgent vs Talkdesk Quality ManagementMaestroQA vs ScorebuddyCXMaestroQA vs ScorebuddyMaestroQA vs Zendesk QAMaestroQA vs InsightfulMaestroQA vs Talkdesk Quality ManagementScorebuddyCX vs ScorebuddyScorebuddyCX vs Zendesk QAScorebuddyCX vs InsightfulScorebuddyCX vs Talkdesk Quality ManagementScorebuddy vs Zendesk QAScorebuddy vs InsightfulScorebuddy vs Talkdesk Quality ManagementZendesk QA vs InsightfulZendesk QA vs Talkdesk Quality ManagementInsightful vs Talkdesk Quality Management
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01S02
030405
060708P09
T10
111213Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Voxjar20%
Voxjar20%02Scorebuddy20%
03Zendesk QA11%
Zendesk QA11%04EvaluAgent11%
EvaluAgent11%05ScorebuddyCX7%
ScorebuddyCX7%06Insightful6%
Insightful6%07MaestroQA4%
MaestroQA4%08CloudTalk2%
CloudTalk2%09Playvox0%
10Talkdesk Quality Management0%
11Observe.AI0%
Observe.AI0%12NICE CXone Quality Management0%
NICE CXone Quality Management0%13Five9 Quality Management0%
Five9 Quality Management0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
MaestroQA55%
12 of 22 labels negative · 9 of 14 models · 5 hard negative
“Avoid MaestroQA/Rippit and Level AI unless you have enterprise needs, larger budgets, and IT resources” Kimi K2, comparative prompt
Five9 Quality Management65%
11 of 17 labels negative · 8 of 14 models · 5 hard negative
“"Outdated and complex interface" ... "Expensive for small businesses" ... Quality Management is rated 1/5” Muse Glimmer 30B, negative prompt
Verint Quality Management89%
8 of 9 labels negative · 7 of 14 models · 7 hard negative
“being cautious about any tool that requires a custom demo, custom quote, annual contract... "Best enterprise: NICE Quality Management or Calabrio."” Muse Glimmer 30B, negative prompt
NICE CXone Quality Management73%
8 of 11 labels negative · 7 of 14 models · 5 hard negative
“Legacy or high-tier enterprise suites from vendors like NICE (CXone / Enterprise WFM)... Why to avoid/be cautious:” Gemini 3.5 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 830 links across 159 sites, every framing counted. Ranked by the number of answers carrying the site or page. 6 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Software Advice46 answers · 71 citations · 11 models
45 answers · 76 citations · 12 models
vendor site · Capterra34 answers · 49 citations · 11 models
vendor site · CloudTalk34 answers · 40 citations · 13 models
vendor site · GetApp33 answers · 48 citations · 11 models
vendor site · Voxjar30 answers · 49 citations · 11 models
21 answers · 22 citations · 10 models
vendor site · Software Advice17 answers · 17 citations · 8 models
14 answers · 16 citations · 6 models
vendor site · Zendesk14 answers · 16 citations · 6 models
vendor site · ScorebuddyCX13 answers · 20 citations · 7 models
vendor site · Guideflow13 answers · 13 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
36 answers · 10 models
30 answers · 11 models
29 answers · 10 models
28 answers · 11 models
27 answers · 9 models
21 answers · 10 models
18 answers · 10 models
14 answers · 10 models
13 answers · 8 models
13 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center quality assurance tool”, “contact center quality assurance tool”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Voxjar voxjar.com | 20% | 48 | 50 | 0 | 445 | |||
| Scorebuddy | 20% | 390 | 4 | |||||
| Zendesk zendesk.com Zendesk QA 11%, Zendesk 0% | 11% | 103 | 74,000 | 3,566 | 5,365,445 company | $16,181 | 63 | 7 |
| EvaluAgent evaluagent.com | 11% | 103 | 170 | 3 | 326 | 11 | ||
| ScorebuddyCX scorebuddycx.com | 7% | 48 | 0 | 6,767 | 0 | |||
| Klaus | 7% | |||||||
| Insightful insightful.io | 6% | 32 | 135,000 | 31,732 | 51,763 | $34 | 37 | 2 |
| MaestroQA maestroqa.com | 4% | 72 | 880 | 4 | 575 | |||
| CloudTalk cloudtalk.io | 2% | 364 | 2,900 | 62 | 95,515 | $1,909 | 119 | |
| OttoQA ottoqa.com | 2% | 7 |
Google's top ten for the two searches hold 15 sites; 3 of them are among the sites the models cited here (g2.com, thelevel.ai, zendesk.com). The first result for “best contact center quality assurance tool” is thecxlead.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center quality assurance tool for a small B2B company?”Paraphrase“Which support QA and conversation review platform would you recommend to a small business that sells to other businesses?”Comparative“What are the top contact center quality assurance tools for a small team and how do they differ?”Budget-constrained“What is the best contact center quality assurance tool for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a contact center quality assurance tool. What should we look at?”Negative“Which contact center quality assurance tools should a small business avoid or be cautious about?”
Claude Haiku 4.5CloudTalkAvomaChangedEvaluAgentagainst: MaestroQA, Observe.AIEvaluAgent, Scorebuddyno first choiceagainst: AmplifAI, CallMiner Eureka, EvaluAgent, Five9 Quality Management, Talkdesk Quality Management
Seven alternatives
Balto, Convin, EvaluAgent, LiveAgent, Playvox, Scorebuddy, Zoho DeskThree alternatives
CallBricks, Intryc, Zendesk QAFour alternatives
CloudTalk, Convin, Scorebuddy, Zendesk QAThree alternatives
CloudTalk, Convin, VoxjarGPT-5.4 miniScorebuddyZendesk QAChangedScorebuddyCXagainst: Salesforce Service CloudScorebuddyno first choicenothing named
One alternative
Zendesk QAOne alternative
JustCallFour alternatives
EvaluAgent, Observe.AI, Playvox AutoQA, Zendesk QAThree alternatives
EvaluAgent, Salesforce Service Cloud, Talkdesk Quality ManagementGemini 3.5 FlashZendesk QAKlausChangedZendesk QAEvaluAgent, Scorebuddyagainst: Calabrio ONE, NICE CXone Quality Management, Verint Quality ManagementZendesk QAagainst: Genesys Cloud Quality Management, NICE CXone Quality Management, Verint Quality Management
Four alternatives
EvaluAgent, Gong, MaestroQA, ScorebuddyThree alternatives
Clari Copilot, EvaluAgent, RippitFour alternatives
EvaluAgent, Playvox, ScorebuddyCX, VoxjarFour alternatives
Airtable, CloudTalk, LiveAgent, Playvox QMFour alternatives
EvaluAgent, MaestroQA, Playvox, ScorebuddyPerplexity SonarScorebuddyEvaluAgentChangedagainst: MaestroQA, Observe.AI, Playvox, ScorebuddyEvaluAgent, Scorebuddyagainst: Dialpad Ai Contact CenterVoxjaragainst: Zendesk QAno first choiceagainst: Balto, CallMiner Eureka, Level AI, NICE CXone Quality Management, Observe.AI, Verint Quality Management
Four alternatives
CloudTalk, EvaluAgent, Voxjar, Zendesk QAFour alternatives
CloudTalk, Intercom's built-in QA, Supportman, Zendesk QAThree alternatives
CloudTalk, Kaizo Insight, Zendesk QATwo alternatives
CloudTalk, EvaluAgentGrok 4.20MaestroQAagainst: Observe.AISupportmanChangedagainst: Chorus by ZoomInfo, Gong, MaestroQA, Talkdesk Quality ManagementCloudTalk, InsightfulZendesk QAagainst: Five9 Quality Management, OdooScorebuddyCXagainst: Capacity, Five9 Quality Management, Playvox QM, Qualtrics, Salesforce Service Cloud, Scorebuddy, Talkdesk Quality Management, Verint Quality Management
Three alternatives
Scorebuddy, Voxjar, Zendesk QATwo alternatives
Intercom's built-in Monitors + Custom Scorecards, Zendesk QAThree alternatives
Playvox QM, Scorebuddy, Zendesk QAThree alternatives
Insightful, LiveAgent, Zoho DeskFive alternatives
Calabrio ONE, Dialpad Ai Contact Center, NICE CXone Quality Management, SuccessKPI, Verint Quality ManagementMistral SmallInsightful, VoxjarZendesk QAChangedCloudTalk, InsightfulScorebuddy, Voxjarno first choiceagainst: Calabrio ONE, Capacity, NICE CXone Quality Management, Observe.AI, Qualtrics, Verint Quality Management, Zendesk QA
Two alternatives
ScorebuddyCX, Zendesk QAThree alternatives
Pylon, Supportman, VoxjarTwo alternatives
CallFinder, ScorebuddyCXTwo alternatives
Insightful, Zendesk QADeepSeek V4 FlashVoxjarVoxjarHeldagainst: CloudTalk, MaestroQA, ScorebuddyScorebuddyCX, Voxjaragainst: MaestroQA, Zendesk QAVoxjarEvaluAgent, OttoQAagainst: Five9 Quality Managementagainst: Calabrio ONE, Five9 Quality Management, NICE CXone Quality Management, RingCentral Events, RingEX
Three alternatives
EvaluAgent, ScorebuddyCX, Zendesk QAOne alternative
Zendesk QATwo alternatives
EvaluAgent, PlayvoxOne alternative
CloudTalkThree alternatives
Klaus, ScorebuddyCX, Zendesk QALlama 4 MaverickScorebuddyKlausChangedno first choiceScorebuddyno first choiceagainst: Five9 Quality Management, LiveAgent, NICE CXone Quality Management, Nextiva, XM for Customer Experience, Zendesk QA, Zoho Desk
Three alternatives
Playvox, Voxjar, Zendesk QAThree alternatives
CloudTalk, Scorebuddy, VoxjarTwo alternatives
Insightful, Zendesk QAQwen 3.7 FlashScorebuddyCXagainst: Observe.AIFathomChangedagainst: Gong, Salesforce CPQVoxjaragainst: MaestroQAScorebuddyInsightfulagainst: CallMiner Eurekaagainst: Five9 Quality Management, Genesys Cloud Quality Management, MaestroQA, NICE inContact, Verint Quality Management
Two alternatives
MaestroQA, PlayvoxTwo alternatives
HubSpot Sales Hub, JiminnyTwo alternatives
Insightful, Zendesk QAThree alternatives
Insightful, Spreadsheets, Zendesk QATwo alternatives
Playvox, Zendesk QAKimi K2ScorebuddyCXagainst: Five9 Quality ManagementVoxjarChangedagainst: Playvox, Zendesk QAVoxjaragainst: Level AI, MaestroQAVoxjaragainst: Five9 Quality Management, MaestroQA, Playvox, Rippitno first choiceagainst: Calabrio ONE, NICE Quality Management, Salesforce Service Cloud
One alternative
EvaluAgentOne alternative
ScorebuddyFour alternatives
EvaluAgent, Playvox, Scorebuddy, Zendesk QAThree alternatives
CYF Quality, Scorebuddy, Zendesk QAGLM 4.7 FlashXInsightfulKlausChangedInsightful, VoxjarScorebuddyagainst: EvaluAgentno first choiceagainst: Calabrio ONE, NICE CXone Quality Management, Talkdesk Quality Management, Verint Quality Management
Two alternatives
ScorebuddyCX, Zendesk QATwo alternatives
Level AI, PulseQASix alternatives
EvaluAgent, Five9 Quality Management, OttoQA, Quo, Scorebuddy, Zendesk QAFour alternatives
CloudTalk, VereQuest, Voxjar, Zendesk QAMiniMax M2.5MaestroQAKlaus, SupportbenchChangedInsightfulagainst: MaestroQA, Observe.AIScorebuddyCXno first choiceagainst: Five9 Quality Management, Hiya Connect Branded Call, Salesforce Service Cloud
Four alternatives
EvaluAgent, Five9 Quality Management, LiveAgent, Zoho DeskOne alternative
MaestroQAFour alternatives
CloudTalk, Five9 Quality Management, Voxjar, Zendesk QAThree alternatives
Freshcaller, Voxjar, Zoho DeskGPT-6 LunaEvaluAgentEvaluAgentHeldEvaluAgent, Scorebuddy, Zendesk QAagainst: Playvoxevaluagent's AutoQM & Improvement planZendesk QAagainst: Genesys Cloud Quality Management, MaestroQA, NICE CXone Quality Management, Observe.AI, Scorebuddy, Talkdesk Quality Management, Zendesk QA
Two alternatives
ScorebuddyCX, Zendesk QAOne alternative
Zendesk QAOne alternative
Talkdesk Quality ManagementOne alternative
CloudTalkMuse Glimmer 30BScorebuddy, VoxjarVoxjarChangedInsightful, Scorebuddy, VoxjarVoxjarno first choiceagainst: Calabrio ONE, Dialpad Ai Contact Center QA, Five9 Quality Management, MaestroQA, NICE Quality Management, Verint Quality Management
Three alternatives
CloudTalk, Playvox QM, Zendesk QA, now KlausTwo alternatives
EvaluAgent, Zendesk QAThree alternatives
CloudTalk, Observe.AI, Zendesk QATwo alternatives
Insightful, LiveAgentBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:00 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:17 | yes | 1 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:48 | yes | 12 | 25 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 09:20 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:18 | yes | 11 | 12 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:27 | yes | 7 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:55 | yes | 18 | 30 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:09 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:17 | yes | 24 | 127 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:15 | yes | 24 | 33 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:33 | yes | 13 | 153 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:34 | yes | 22 | 40 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:32 | yes | 3 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:32 | yes | 13 | 16 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:04 | yes | 19 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:48 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:42 | yes | 6 | 21 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 08:35 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:13 | yes | 10 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:40 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:38 | yes | 23 | 29 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:13 | yes | 9 | 5 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:43 | yes | 5 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:58 | yes | 20 | 21 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:02 | yes | 24 | 36 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:47 | yes | 10 | 25 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:41 | yes | 2 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:55 | yes | 21 | 27 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:18 | yes | 13 | 12 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:18 | yes | 3 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:25 | yes | 11 | 29 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 10:59 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:12 | yes | 9 | 34 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:47 | yes | 5 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:20 | yes | 23 | 30 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:19 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:06 | yes | 5 | 27 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:08 | yes | 15 | 53 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:24 | yes | 9 | 18 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:29 | yes | 9 | 31 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:12 | yes | 5 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:06 | yes | 13 | 31 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:23 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:09 | yes | 2 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:36 | yes | 7 | 19 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 12:48 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:47 | yes | 5 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:18 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:38 | yes | 25 | 22 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:50 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:37 | yes | 5 | 26 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:46 | yes | 14 | 51 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:16 | yes | 10 | 104 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:24 | yes | 16 | 40 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:41 | yes | 2 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:50 | yes | 14 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:48 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:22 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:52 | no | 0 | 18 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 11:22 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:34 | yes | 5 | 12 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:32 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:48 | yes | 19 | 24 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:28 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:49 | yes | 7 | 35 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:24 | yes | 20 | 25 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:32 | yes | 13 | 18 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:24 | no | 0 | 19 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:03 | yes | 2 | 21 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:55 | yes | 13 | 20 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:59 | yes | 15 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:13 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:50 | no | 0 | 15 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 12:08 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:21 | yes | 10 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:51 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:28 | yes | 19 | 39 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:24 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:48 | yes | 10 | 43 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:05 | yes | 10 | 60 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:16 | yes | 15 | 257 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:08 | yes | 15 | 44 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:49 | yes | 5 | 18 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:25 | yes | 14 | 21 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Calabrio read as Calabrio ONE
CallMiner read as CallMiner Eureka
Convin.ai read as Convin
Dialpad read as Dialpad Ai Contact Center
Five9 read as Five9 Quality Management
Genesys read as Genesys Cloud Quality Management
Genesys Cloud read as Genesys Cloud Quality Management
Genesys Cloud CX read as Genesys Cloud Quality Management
NICE read as NICE CXone Quality Management
NICE (CXone / Enterprise WFM) read as NICE CXone Quality Management
NICE CXone read as NICE CXone Quality Management
Talkdesk read as Talkdesk Quality Management
Verint read as Verint Quality Management
Zendesk QA, formerly Klaus read as Zendesk QA
Zendesk QA/Klaus read as Zendesk QA
Unresolved, counted raw
CallBricks
CallHippo Call Center Software
Dialpad Ai Contact Center QA
Intercom's built-in Monitors + Custom Scorecards
Intercom's built-in QA
Kaizo Insight
Miuros
Playvox AutoQA
PulseQA
XM for Customer Experience
Zendesk QA, now Klaus
evaluagent's AutoQM & Improvement plan
Discontinued, still offered
No shut-down product was recommended here.