8 categories · RankedZendesk
Zendesk is a customer service platform for service teams in organizations of every size · zendesk.com ↗
Why models recommend it
“Best when your primary need is high-volume, multi-channel support”GLM 4.7 FlashX · Comparative question · alternative
“Support-ticket satisfaction: Zendesk”GPT-6 Luna · Comparative question · alternative
What gives them pause
“Other SaaS tools (Salesforce, HubSpot, Zendesk, etc.) | Periodic deprecation of connectors, API versions, or plugin support”GLM 4.7 FlashX · Negative question · warning
“the broader Zendesk Suite has reports of "frequent downtime" and "high bandwidth" requirements”DeepSeek V4 Flash · Negative question · warning
“Viable if you're already in their ecosystem... but they're not pure CS platforms”Grok 4.20 · Direct question · warning
Also on the shortlist
The products named in the same answers as Zendesk, over the 50 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 16 | 3 | View → | |
| 15 | 2 | View → | |
| 12 | 6 | View → | |
| 11 | 1 | View → | |
| 11 | 0 | View → | |
| 11 | 0 | View → | |
| 9 | 1 | View → | |
| 8 | 1 | View → | |
| 7 | 4 | View → | |
| 7 | 2 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk's own site, not checked by Gane.
- For
- service teams; organizations of every size; businesses of all sizes
- Price stated
- Pricing built for your success
- Starting price
- 19
- Free plan or trial
- 14-day free trial. No credit card required.
- Integrations
- 1800
- Customers named
- Vimeo, Openly, NOBULL, NEXT, Siemens, Indigov, Dunlop
- Headquarters
- San Francisco, United States
- Founded
- 2007
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 46 of the 50 answers that named Zendesk and are not a share of its labels.
Domains cited
Sixty-seven of the seventy-two domain citations in answers naming Zendesk came from a third party's page. Five were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 2 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 2 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 2 | 1 | 3 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 2 | 1 | 4 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | ||
| News or press | 473 | 4 | 2026-09-14 | ||
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | ||
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.