Contact center quality assurance · RankedInsightful
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Voxjar is first at 20%.
Voxjar is first at 21%. 1 of 14 models made it the first choice when asked directly.
MaestroQA is first at 16%.
Why models recommend it
“Insightful and Zendesk QA are top contenders due to their comprehensive features, ease of use, and strong integration capabilities”Mistral Small · Direct question · first choice
“Recommendation: Start with Insightful if you have fewer than 20 agents.”Qwen 3.7 Flash · Budget-constrained question · first choice
“Real-time dashboards, smart scorecards, and performance tracking. Highly rated (4.8/5) for mid-size businesses”Grok 4.20 · Direct question · alternative
“Highly rated (4.8/5 on GetApp with 253 reviews) and specifically recommended for small businesses”DeepSeek V4 Flash · Budget-constrained question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Insightful, over the 32 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 23 | 1 | Compare → | |
| 13 | 5 | Compare → | |
| 13 | 0 | Compare → | |
| 12 | 6 | Compare → | |
| 12 | 0 | View → | |
| 10 | 0 | View → | |
| 9 | 2 | Compare → | |
| 7 | 1 | Compare → | |
| 7 | 1 | View → | |
| 6 | 1 | View → |
What the models named instead of Insightful →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Insightful's own site, not checked by Gane.
- For
- COOs and CFOs; COOs and CIOs; COOs, CIOs and CFOs; HR Teams; CIO & IT; Employees
- Price stated
- per seat per month, billed annually
- Starting price
- 8
- Free plan or trial
- 7-day free trial, no credit card required
- Integrations
- 50
- Certifications
- SOC 2, ISO 27001, HIPAA, GDPR, CCPA, SOC 1, SOC 3
- Hosting
- US, EU, SA (Saudi Arabia)
- Customers named
- Mercor, SupportZebra, Farmers Insurance, Caduceus Health, Lean Solutions Group, Peach Payments, Luckwell Business Solutions, Outstaffer
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 32 of the 32 answers that named Insightful and are not a share of its labels.
Domains cited
155 of the 155 domain citations in answers naming Insightful came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 1 | 1 | 0 | 3 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 2,538 | 175 | 2026-09-29 | ||
| Comparison | 127 | 11 | 2026-09-20 | ||
| Case study | 72 | undated | |||
| Glossary or explainer | 26 | 8 | 2026-09-29 | ||
| Webinar or virtual event | 22 | 1 | 2026-08-21 | ||
| Template or tool | 12 | 2 | 2026-08-27 | ||
| Report or ebook | 6 | undated | |||
| Podcast or video | 4 | 0 | 2025-12-24 |
Most recent
- 2026-09-29Disengaged employees blog
- 2026-09-29It cost optimization banking blog
- 2026-09-29Process documentation blog
- 2026-09-29What is workload analysis glossary or explainer
- 2026-09-28What is workload analysis glossary or explainer
- 2026-09-27Employee computer monitoring software blog
How it is countedHide how it is counted
Every page insightful.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.