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Contact center quality assurance · November 2026 Edition

Voxjar vs EvaluAgent

One of fourteen models named Voxjar first on the direct prompt; two named EvaluAgent. Voxjar was named by ten of the fourteen models and EvaluAgent by fourteen and Voxjar carries 18 labels and EvaluAgent 41, so the shares are not directly comparable.

Voxjar

accepted challenger

Named in one category this edition.

EvaluAgent

accepted challenger

Named in one category this edition.

First-choice share21%17%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#2A position in a field of 17; printed, not drawn.
Labels1841A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Voxjar reading right to left. Rank and label count are printed, not drawn.Zendesk QA was named alongside these two in eight of the fourteen direct answers. Voxjar vs MaestroQA · Voxjar vs ScorebuddyCX · Voxjar vs Scorebuddy

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the contact center quality assurance page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
VoxjarFirst choices, of fourteen modelsEvaluAgent
Direct12
Paraphrase24
Comparative00
Budget-constrained72
Scale-constrained00
Negative00
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the November 2026 Edition, Voxjar and EvaluAgent were named in the same answer twenty-nine times, of the 48 answers naming Voxjar and the 106 naming EvaluAgent. In those answers EvaluAgent took the first choice five times and Voxjar sixteen.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Voxjar and EvaluAgent stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Voxjar EvaluAgent first choice named as an alternative argued againstblank: not namedEach cell is one answer, Voxjar on the left and EvaluAgent on the right.

The direct prompt

The plain question, one answer per model, grouped by where Voxjar and EvaluAgent stood in it.

Voxjar first, EvaluAgent an alternative

1 of 14 modelsEvaluAgent was named in the answer but not as the choice, or not at all.
Qwen 3.7 FlashVoxjar alternatives: EvaluAgent, Insightful, Zendesk QA

EvaluAgent first, Voxjar not the choice

2 of 14 modelsVoxjar was named in the answer but not as the choice, or not at all.
Kimi K2EvaluAgent alternatives: MaestroQA, Observe.AI, Zendesk QA
GPT-6 LunaEvaluAgent alternatives: Level AI, ScorebuddyCX, Zendesk QA

Neither was the first choice, one was named

9 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5ScorebuddyCX alternatives: CloudTalk, EvaluAgent, Voxjar
GPT-5.4 miniTalkdesk Quality Management alternatives: EvaluAgent, MaestroQA, Salesforce Service Cloud, ScorebuddyCX, my.SQM Auto QA
Gemini 3.5 FlashMaestroQA alternatives: EvaluAgent, Level AI, Scorebuddy, Zendesk QA
Perplexity SonarScorebuddy alternatives: Level AI, Rippit, formerly MaestroQA, Talkdesk Quality Management, Voxjar, Zendesk QA
Grok 4.20ScorebuddyCX alternatives: CloudTalk, EvaluAgent, Insightful, SQM CX Quality™, Zendesk QA
Mistral SmallInsightful, Zendesk QA alternatives: CallFinder, EvaluAgent
DeepSeek V4 FlashZendesk QA alternatives: EvaluAgent, Observe.AI, ScorebuddyCX, Voxjar
GLM 4.7 FlashXPlayvox QM, ScorebuddyCX alternatives: CloudTalk, EvaluAgent
Muse Glimmer 30BPlayvox QM, Scorebuddy alternatives: Balto, CloudTalk, EvaluAgent

Neither was named

2 of 14 modelsThe answer made no first choice from these two in this category.
Llama 4 Maverickno first choice
MiniMax M2.5MaestroQA alternatives: Convin, Scorebuddy

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Voxjar leads by nine points.
Voxjar20%#1 of 13
EvaluAgent11%#4 of 13
The full small business standing →
Mid-marketThe figures above
Voxjar leads by four points.
Voxjar21%#1 of 17
EvaluAgent17%#2 of 17
The full mid-market standing →
Enterprise
The order flips: EvaluAgent leads at enterprise.
EvaluAgent10%#2 of 15
Voxjar2%#– of 15
The full enterprise standing →

What the models said about Voxjar

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.

“Move to Voxjar immediately once you exceed 10-15 agents, as the flat fee becomes more economical than per-seat pricing.” Qwen 3.7 Flash · budget prompt · first choice
“Best Overall for Very Low Budget: Voxjar – free tier, unlimited users, no per‑user fees, and easy to start.” GLM 4.7 FlashX · budget prompt · first choice
“Self‑serve AI QA, unlimited users, free tier; AI scoring and coaching; no sales calls required” GLM 4.7 FlashX · paraphrase prompt · first choice

What the models said about EvaluAgent

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.

“For most mid-sized B2B companies, EvaluAgent is the best balance of automation, pricing transparency, and ease of use.” Mistral Small · paraphrase prompt · first choice
“My default pick: evaluagent for a mid-market B2B company that wants a dedicated QA tool” GPT-6 Luna · direct prompt · first choice
“The key differentiator for mid-sized B2B teams is usually EvaluAgent” DeepSeek V4 Flash · paraphrase prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.