Freshdesk Contact Center
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Aircall is first at 26%.
CloudTalk is first at 21%. 0 of 14 models made it the first choice when asked directly.
Genesys Cloud CX is first at 69%.
Why models recommend it
“Go with Freshdesk Contact Center — the free tier alone might cover you, and even the paid plans are extremely affordable.”DeepSeek V4 Flash · Budget-constrained question · first choice
“1. Freshdesk Contact Center (Freshcaller) — *Best Free Option*”Kimi K2 · Budget-constrained question · first choice
“Best if you already use the Freshworks ecosystem: Freshdesk Contact Center”GPT-5.4 mini · Budget-constrained question · alternative
“another strong contender for effortless management”Qwen 3.7 Flash · Direct question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Freshdesk Contact Center, over the 18 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 15 | 3 | View → | |
| 10 | 3 | View → | |
| 10 | 1 | View → | |
| 10 | 0 | View → | |
| 6 | 1 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → | |
| 5 | 1 | View → | |
| 5 | 0 | View → | |
| 5 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 15 of the 18 answers that named Freshdesk Contact Center and are not a share of its labels.
Domains cited
Sixty-eight of the sixty-eight domain citations in answers naming Freshdesk Contact Center came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Case study | 149 | 13 | 2026-09-24 | ||
| Webinar or virtual event | 90 | 58 | 2026-09-03 | ||
| Blog | 66 | 1 | 2026-09-24 | ||
| Report or ebook | 36 | 1 | 2026-09-24 | ||
| Comparison | 20 | 4 | 2026-09-24 | ||
| Podcast or video | 18 | 1 | 2026-09-24 | ||
| Glossary or explainer | 8 | undated | |||
| Conference or event | 3 | undated | |||
| News or press | 1 | undated |
Most recent
- 2026-09-24Compare helpdesks comparison
- 2026-09-24Free vs paid comparison
- 2026-09-24Customer story 7eleven case study
- 2026-09-24Customer story bridgestone case study
- 2026-09-24Free vs paid full comparison comparison
- 2026-09-24Freshdesk customer service benchmark report 2022 blog
How it is countedHide how it is counted
Every page freshdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.