3 categories · RankedGorgias
Gorgias is a conversational AI platform for ecommerce, used for customer support and helpdesk work and for customer communications such as SMS · gorgias.com ↗
Why models recommend it
“Choose Gorgias when support is tightly connected to online orders, returns, shipping, and refunds.”Perplexity Sonar · Comparative question · alternative
“Gorgias integrates tightly with platforms like Shopify, Magento, and BigCommerce”Claude Haiku 4.5 · Comparative question · alternative
“If you run an online store (Shopify): Go with Gorgias.”Gemini 3.5 Flash · Comparative question · alternative
“Gorgias wins for e-commerce brands living inside Shopify”Muse Glimmer 30B · Comparative question · alternative
What gives them pause
“Gorgias and Re:amaze for B2B SaaS support with no ecommerce workflows”Llama 4 Maverick · Negative question · warning
“Described by users as "poor"... May struggle at scale”DeepSeek V4 Flash · Negative question · warning
“Clunky or dated agent interfaces (especially Zendesk, Gorgias, Salesforce Service Cloud, Gladly)”Mistral Small · Negative question · warning
“Overhyped AI that underdelivers; clunky agent experience; heavy reliance on custom integrations”Grok 4.20 · Negative question · warning
Also on the shortlist
The products named in the same answers as Gorgias, over the 55 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 48 | 11 | View → | |
| 45 | 10 | View → | |
| 35 | 10 | View → | |
| 35 | 1 | View → | |
| 31 | 0 | View → | |
| 27 | 1 | View → | |
| 25 | 4 | View → | |
| 10 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 2 | View → |
What the models named instead of Gorgias →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Gorgias's own site, not checked by Gane.
- For
- Ecommerce brands
- Price stated
- 0
- Starting price
- 10
- Free plan or trial
- Sign up free
- Integrations
- 300 · 254 · 100 (its own pages disagree)
- Certifications
- GDPR, CCPA
- Hosting
- United States, European Union, Australia
- Customers named
- Tommy John, Orthofeet, Suitshop, Osea Malibu, bareMinerals, Timbuk2, Psycho Bunny, Baby Gold
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 46 of the 55 answers that named Gorgias and are not a share of its labels.
Domains cited
129 of the 145 domain citations in answers naming Gorgias came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 2 | 1 | 1 | 4 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 2 | 1 | 3 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 0 | 2 |
| Kimi K2 | 0 | 1 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 1 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 430 | 4 | 2026-09-15 | SEO, Ecommerce marketing | |
| Conference or event | 151 | undated | |||
| Case study | 124 | 0 | 2026-02-24 | ||
| Report or ebook | 100 | 2 | 2026-08-24 | ||
| Comparison | 22 | 0 | 2026-05-15 | Ecommerce | |
| Webinar or virtual event | 16 | undated | |||
| Template or tool | 10 | 0 | 2026-05-11 | ||
| Glossary or explainer | 6 | 0 | 2026-05-08 | ||
| Podcast or video | 1 | undated |
Most recent
- 2026-09-15Inside the ai agent benchmark blog
- 2026-08-31Ai copilot customer service blog
- 2026-08-24BFCM's fastest-growing question is also its best-converting one. report or ebook
- 2026-08-21We rebuilt chat blog
- 2026-08-11Your team is sleeping on 53% of shopper questions. report or ebook
- 2026-07-06Best ecommerce helpdesk blog
Events in person
- September 22, 2026Retail Club 2026Los Angeles, United States of America
- September 10, 2026Partner ConferenceLondon, United Kingdom · attended
- December 4, 2025AI Uncensored 2025London, United Kingdom
- November 7, 2025NXT:Commerce Summit 2025Amsterdam, Netherlands
As the event pages on gorgias.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page gorgias.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.