Customer support and helpdesk · RankedHelpDesk by LiveChat
HelpDesk by LiveChat is a browser-based, multichannel ticketing platform for customer support teams · helpdesk.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 25%.
Zendesk Support Suite is first at 37%. 0 of 14 models made it the first choice when asked directly.
Zendesk Support Suite is first at 51%.
Why models recommend it
“256-bit SSL encryption, GDPR compliant, Privacy Shield certification, detailed audit logs”GLM 4.7 FlashX · Negative question · first choice
“cited as best Zendesk alternative for most teams—quick setup, transparent pricing”Kimi K2 · Negative question · first choice
“HelpDesk.com is also a strong, budget-friendly alternative with AI features.”Mistral Small · Budget-constrained question · alternative
“HelpDesk.com - Best Multichannel Solution”GLM 4.7 FlashX · Direct question · alternative
What gives them pause
“Avoid until you obtain a complete quote. Limited pricing transparency and restricted integrations”Perplexity Sonar · Negative question · warning
“Isolated but severe complaints about billing practices... these red flags suggest caution on trials and contracts”Grok 4.20 · Negative question · warning
“it starts higher at $29/agent/month, so it's less budget-friendly”GPT-5.4 mini · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as HelpDesk by LiveChat, over the 30 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 26 | 6 | View → | |
| 25 | 10 | View → | |
| 21 | 6 | View → | |
| 16 | 2 | View → | |
| 14 | 0 | View → | |
| 10 | 0 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 0 | View → | |
| 7 | 0 | View → |
What the models named instead of HelpDesk by LiveChat →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on HelpDesk by LiveChat's own site, not checked by Gane.
- For
- support teams
- Price stated
- HelpDesk offers tiered plans for different team sizes and support needs, plus custom Enterprise options.
- Starting price
- 0
- Free plan or trial
- 14-day free trial
- Certifications
- GDPR, PCI DSS, SOC 2 Type II, HIPAA, WCAG 2.1 AA, CCPA, EU-US DPF
- Customers named
- Brastel Co., Ltd., Wembley Stadium, Hairlust, Valley Driving School
- Founded
- 2002
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 30 of the 30 answers that named HelpDesk by LiveChat and are not a share of its labels.
Domains cited
Seventy-four of the 102 domain citations in answers naming HelpDesk by LiveChat came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 0 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 257 | undated | CRM | ||
| Comparison | 84 | undated | |||
| Glossary or explainer | 80 | 0 | 2024-10-09 | ABM, CRM | |
| Case study | 4 | undated | |||
| Report or ebook | 2 | undated | |||
| Webinar or virtual event | 1 | undated | |||
| News or press | 1 | undated |
Most recent
- 2024-10-09What is help desk glossary or explainer
How it is countedHide how it is counted
Every page helpdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.