Zoho Desk vs Intercom
Zero of fourteen models named Zoho Desk first on the direct prompt; one named Intercom. Both were named by all fourteen models and Zoho Desk carries 44 labels and Intercom 55, so the shares are not directly comparable.
Named in six categories this edition.
United States, founded 2011. Named in fourteen categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer support and helpdesk page.
By framing
Zoho DeskFirst choices, of fourteen modelsIntercom
Across every category in the November 2026 Edition, Zoho Desk and Intercom were named in the same answer sixty-seven times, of the 178 answers naming Zoho Desk and the 462 naming Intercom. In those answers Intercom took the first choice four times and Zoho Desk five.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | | |
| Muse Glimmer 30B | | | | | |
Zoho Desk Intercom first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho Desk on the left and Intercom on the right.The direct prompt
Intercom first, Zoho Desk not the choice
1 of 14 modelsZoho Desk was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
13 of 14 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Zoho Desk24%#2 of 12Intercom2%#8 of 12Zoho Desk15%#3 of 12Intercom2%#6 of 12Zoho Desk0%#10 of 12Intercom0%#8 of 12What the models said about Zoho Desk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“I recommend starting with Zoho Desk for most limited-budget scenarios due to its low entry point and comprehensiveness.” Grok 4.20 · budget prompt · first choice
“For the tightest budget, Zoho Desk offers the best combination of features and affordability at $7/user/mo.” MiniMax M2.5 · budget prompt · first choice
What the models said about Intercom
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Avoid if budget is ultra-tight: Enterprise tools like Zendesk or Intercom, which scale expensively.” Grok 4.20 · budget prompt · hard negative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.