TeamSupport vs Intercom
Three of fourteen models named TeamSupport first on the direct prompt; one named Intercom. TeamSupport was named by nine of the fourteen models and Intercom by fourteen and TeamSupport carries 14 labels and Intercom 55, so the shares are not directly comparable.
Named in three categories this edition.
United States, founded 2011. Named in fourteen categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer support and helpdesk page.
By framing
TeamSupportFirst choices, of fourteen modelsIntercom
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | |
TeamSupport Intercom first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamSupport on the left and Intercom on the right.The direct prompt
TeamSupport first, Intercom an alternative
3 of 14 modelsIntercom was named in the answer but not as the choice, or not at all.Intercom first, TeamSupport not the choice
1 of 14 modelsTeamSupport was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
10 of 14 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
TeamSupport3%#– of 12Intercom2%#8 of 12TeamSupport7%#4 of 12Intercom2%#6 of 12TeamSupport3%#– of 12Intercom0%#8 of 12What the models said about TeamSupport
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“TeamSupport focuses on B2B customer support, offering help desk software designed for complex, relationship-driven support interactions with business customers.” Claude Haiku 4.5 · paraphrase prompt · first choice
“For most mid-market B2B companies, TeamSupport is the best purpose-built solution, especially for B2B software and tech firms.” Mistral Small · direct prompt · first choice
What the models said about Intercom
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Avoid if budget is ultra-tight: Enterprise tools like Zendesk or Intercom, which scale expensively.” Grok 4.20 · budget prompt · hard negative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.