Customer feedback and surveys · November 2026 Edition
SurveyMonkey vs AskNicely
One of fourteen models named SurveyMonkey first on the direct prompt; zero named AskNicely. SurveyMonkey was named by fourteen of the fourteen models and AskNicely by eleven and SurveyMonkey carries 63 labels and AskNicely 17, so the shares are not directly comparable.
San Mateo, Canada, founded 1999. Named in four categories this edition.
Named in two categories this edition.
First-choice share6%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate33%6%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#6A position in a field of 14; printed, not drawn.
Labels6317A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, SurveyMonkey reading right to left. Rank and label count are printed, not drawn.CustomerGauge was named alongside these two in twelve of the fourteen direct answers. CustomerGauge vs SurveyMonkey · CustomerGauge vs AskNicely · Google Forms vs SurveyMonkey
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer feedback and surveys page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
SurveyMonkeyFirst choices, of fourteen modelsAskNicely
Direct102 against SurveyMonkey
Paraphrase013 against SurveyMonkey
Comparative20
Budget-constrained202 against SurveyMonkey
Scale-constrained002 against SurveyMonkey
Negative0011 against SurveyMonkey · 1 against AskNicely
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where SurveyMonkey and AskNicely stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | | | |
| Muse Glimmer 30B | | | | |
SurveyMonkey AskNicely first choice named as an alternative argued againstblank: not namedEach cell is one answer, SurveyMonkey on the left and AskNicely on the right.The direct prompt
The plain question, one answer per model, grouped by where SurveyMonkey and AskNicely stood in it.
SurveyMonkey first, AskNicely not the choice
1 of 14 modelsAskNicely was named in the answer but not as the choice, or not at all.GLM 4.7 FlashXCustomerGauge, SurveyMonkey alternatives: Qualtrics CustomerXM, Typeform, Zonka Feedback
Neither was the first choice, one was named
8 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Alchemer alternatives: CustomerGauge, Perspective AI, Retently, SurveyMonkey, Zonka Feedback
GPT-5.4 miniAlchemer alternatives: Qualtrics CustomerXM, SurveyMonkey
Grok 4.20CustomerGauge alternatives: AskNicely, Medallia Experience Cloud, Qualtrics CustomerXM, QuestionPro, SurveyMonkey, Zonka Feedback
DeepSeek V4 FlashCustomerGauge alternatives: Refiner, SurveyMonkey, SurveySparrow, Survicate, Typeform, Zonka Feedback
Llama 4 MaverickCustomerGauge alternatives: Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Zonka Feedback
Qwen 3.7 FlashCustomerGauge alternatives: Alchemer, Canny, GetFeedback, Qualtrics CustomerXM, SurveyMonkey, Typeform, UserVoice
MiniMax M2.5CustomerGauge alternatives: SurveyMonkey
GPT-6 LunaAlchemer alternatives: HubSpot Service Hub, Qualtrics CustomerXM, SurveyMonkey
Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.Gemini 3.5 FlashCustomerGauge alternatives: Alchemer, Questback, QuestionPro CX, Survicate
Perplexity SonarCustomerGauge alternatives: GetFeedback, HubSpot Service Hub
Mistral SmallCustomerGauge alternatives: Qualtrics CustomerXM, SurveySparrow
Kimi K2CustomerGauge alternatives: Qualtrics CustomerXM, SurveySparrow
Muse Glimmer 30BCustomerGauge alternatives: SurveySparrow, Typeform
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
SurveyMonkey leads by fifteen points.
SurveyMonkey15%#1 of 14AskNicely0%#– of 14Mid-marketThe figures above
SurveyMonkey leads by four points.
SurveyMonkey6%#4 of 14AskNicely2%#6 of 14Enterprise
SurveyMonkey leads by four points.
SurveyMonkey4%#5 of 9AskNicely0%#– of 9What the models said about SurveyMonkey
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Platforms to Generally Avoid ... SurveyMonkey (Free Tier): While a market leader, their free tier is extremely limited” MiniMax M2.5 · negative prompt · hard negative
“Avoid using it for a must-have thematic-analysis workflow in the Canadian data center due to documented restrictions.” Llama 4 Maverick · negative prompt · hard negative
“SurveyMonkey and Typeform are the most commonly flagged for poor value-to-cost and support issues.” DeepSeek V4 Flash · negative prompt · hard negative
“Best all-around general survey platform for teams that want strong survey features without going fully enterprise.” GPT-5.4 mini · comparative prompt · first choice
“The best customer feedback and survey platform for a company with a limited budget is SurveyMonkey.” Llama 4 Maverick · budget prompt · first choice
“Start with SurveyMonkey Enterprise if you need: Quick implementation, Proven reliability” GLM 4.7 FlashX · direct prompt · first choice
What the models said about AskNicely
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“lower adoption and mixed reviews, with some users criticizing their features or support” Mistral Small · negative prompt · soft negative
“My default recommendation: AskNicely for a mid-sized B2B company” GPT-6 Luna · paraphrase prompt · first choice
“Specialized: Wootric (in Momentive) or AskNicely if your primary focus is real-time customer success and NPS” MiniMax M2.5 · scale prompt · alternative
“best if your business is very focused on real-time NPS automation and frontline/service workflows” GPT-5.4 mini · paraphrase prompt · alternative
Also compared
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.