2 categories · RankedZendesk Messaging
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Intercom is first at 35%.
Intercom is first at 38%. 0 of 14 models made it the first choice when asked directly.
Pendo is first at 24%.
Why models recommend it
“Zendesk if you already run support in Zendesk and want in-app messaging feeding that support operation.”GPT-6 Luna · Direct question · alternative
“A solid choice if your team needs robust ticketing and support features”Mistral Small · Paraphrase question · alternative
“Other options to consider are Customer.io, Zendesk, and HubSpot”Llama 4 Maverick · Paraphrase question · alternative
“Already on Zendesk and want unified support → Zendesk Chat.”Muse Glimmer 30B · Comparative question · alternative
What gives them pause
“Mature, reliable, but can be overkill for mid-market”Kimi K2 · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as Zendesk Messaging, over the 32 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 27 | 15 | View → | |
| 11 | 1 | View → | |
| 8 | 0 | View → | |
| 7 | 1 | View → | |
| 7 | 1 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → | |
| 5 | 3 | View → | |
| 5 | 0 | View → | |
| 5 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk Messaging's own site, not checked by Gane.
- For
- support teams
- Price stated
- Free trial available
- Free plan or trial
- 14-day free trial. No credit card required.
- Integrations
- 1800
- Customers named
- BoxyCharm, Four Seasons Hotels and Resorts, Zipcar, Accor Plus
- Headquarters
- San Francisco, United States
- Founded
- 2007
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 28 of the 32 answers that named Zendesk Messaging and are not a share of its labels.
Domains cited
Seventy-three of the seventy-three domain citations in answers naming Zendesk Messaging came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | ||
| News or press | 473 | 4 | 2026-09-14 | ||
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | ||
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.