Intercom vs Drift
Four of fourteen models named Intercom first on the direct prompt; zero named Drift. Both were named by all fourteen models and Intercom carries 56 labels and Drift 59, so the shares are not directly comparable.
United States, founded 2011. Named in fourteen categories this edition.
By Salesloft, Atlanta, United States, founded 2011. Named in ten categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the conversational marketing platforms page.
By framing
IntercomFirst choices, of fourteen modelsDrift
Across every category in the November 2026 Edition, Intercom and Drift were named in the same answer 161 times, of the 462 answers naming Intercom and the 251 naming Drift. In those answers Drift took the first choice eighteen times and Intercom seventeen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | |
Intercom Drift first choice named as an alternative argued againstblank: not namedEach cell is one answer, Intercom on the left and Drift on the right.The direct prompt
Intercom first, Drift not the choice
4 of 14 modelsDrift was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
8 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Drift15%#2 of 9Intercom2%#5 of 9What the models said about Intercom
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“Avoid enterprise-level platforms like Intercom or Drift (now owned by Salesloft), which get expensive quickly” Gemini 3.5 Flash · budget prompt · hard negative
“Intercom (pricing opacity + support issues)” Kimi K2 · negative prompt · hard negative
“I recommend Intercom (now with its AI agent called Fin) as the top website chat solution for converting visitors into pipeline.” Grok 4.20 · paraphrase prompt · first choice
What the models said about Drift
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Drift is being sunset/wound down following its acquisition by Salesloft... This makes Drift a risky choice for new investments” Mistral Small · negative prompt · hard negative
“What to Avoid or Reconsider | Drift | Now owned by Salesloft and reportedly winding down as a standalone product.” Kimi K2 · direct prompt · hard negative
“I'd avoid starting a new deployment on Drift... Drift is the clearest "avoid for new deployments" example right now” GPT-6 Luna · negative prompt · hard negative
“Drift: The market leader for B2B pipeline acceleration. Strongest for large enterprises but very popular in mid-market due to robust reporting and AI capabilities.” Qwen 3.7 Flash · scale prompt · first choice
“Strong for B2B lead gen, AI qualification, and meeting booking. Excellent HubSpot/Salesforce integration. Great for mid-market.” Grok 4.20 · scale prompt · first choice
“Drift (The Market Leader for B2B)... Choose Drift (or Salesloft Chat Agents) if you are a B2B company trying to book meetings” GLM 4.7 FlashX · comparative prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.