Freshchat
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Tidio is first at 30%.
Intercom Fin AI Agent is first at 52%. 1 of 14 models made it the first choice when asked directly.
Intercom Fin AI Agent is first at 25%.
Why models recommend it
“HubSpot or Freshchat offer the best balance of features, cost, and ease of use”Claude Haiku 4.5 · Paraphrase question · first choice
“Intercom and Freshchat are the best all-around choices”Mistral Small · Direct question · first choice
“Safer alternatives ... Tidio, Freshchat”Grok 4.20 · Negative question · first choice
“Best value-oriented option | Freshchat/Freshdesk | Balanced features for mid-sized teams”Perplexity Sonar · Direct question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Freshchat, over the 39 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 25 | 11 | Compare → | |
| 21 | 10 | Compare → | |
| 21 | 2 | View → | |
| 13 | 1 | Compare → | |
| 9 | 1 | View → | |
| 9 | 0 | Compare → | |
| 7 | 0 | View → | |
| 6 | 3 | View → | |
| 6 | 1 | View → | |
| 6 | 0 | View → |
What the models named instead of Freshchat →
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 37 of the 39 answers that named Freshchat and are not a share of its labels.
Domains cited
No domain is on file for Freshchat, so its own site is not marked.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 1 | 1 | 1 | 0 | 3 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 3 | 2 | 0 | 5 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 2 | 0 | 3 |