Index › GTM › Products › Agentforce Service, formerly Salesforce Service Cloud · November 2026 Edition
Agentforce Service, formerly Salesforce Service Cloud
Listed in the vendor table for Contact center QA and Helpdesk. Not named in any of the 168 answers those categories produced in the November 2026 Edition: fourteen models, six prompts per category and segment, every question asked three times, on behalf of a small B2B company, a mid-market B2B company and an enterprise B2B company, with every standing computed within one segment.
Standing
Not named in 168 answers
Absence in a measured set of answers is a finding, not a verdict: it says the models did not reach for Agentforce Service, formerly Salesforce Service Cloud when asked these questions this month. The products they named instead are listed by category below.
By buyer segment
The same categories asked on behalf of a different buyer. Each share and rank is computed within its segment; the columns sit side by side and are never added together.
| Category | Small business | Mid-market | Enterprise |
|---|---|---|---|
| Customer support and helpdesk | not named | not named | 2% · 9 of 77 3 labels |
| Contact center quality assurance | not named | not named | 0% · 68 of 99 1 label |
Where it was not named
Each category Agentforce Service, formerly Salesforce Service Cloud belongs to, the answers collected there, and who the models named first instead.
| Category | Function | Named in | Named instead, first-choice share |
|---|---|---|---|
| Contact center quality assurance | Customer | 0 of 84 | Voxjar 21% · EvaluAgent 17% · MaestroQA 15% |
| Customer support and helpdesk | Customer | 0 of 84 | Zendesk Support Suite 37% · Freshdesk 22% · Zoho Desk 15% |
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The measured results on this page stay as measured. The part from Agentforce Service, formerly Salesforce Service Cloud's own site, its card links and what it states, is the vendor's to correct. Claiming is free on every plan, with a sign-in at the product's own domain.