2 categories · RankedSupportbench
Supportbench is customer support and helpdesk software that includes knowledge base and self-service features · supportbench.com ↗
Strongest at small business. Ranked 8 of 77 for enterprise buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 25%.
Zendesk Support Suite is first at 37%. 2 of 14 models made it the first choice when asked directly.
Zendesk Support Suite is first at 51%.
Why models recommend it
“Supportbench - Best for B2B/account-based support, with account context, dynamic SLAs, and AI included from $32 per agent per month”Llama 4 Maverick · Direct question · first choice
“Need account-based workflows, contract SLAs, renewals and AI without per-resolution fees: Supportbench is built for that motion”Muse Glimmer 30B · Direct question · first choice
“Supportbench - Best for B2B/account-based support, with AI, onboarding, and migration included”Llama 4 Maverick · Paraphrase question · first choice
“Supportbench – built for B2B / account-based support ... Supportbench is built for the job”Muse Glimmer 30B · Paraphrase question · first choice
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Supportbench, over the 49 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 33 | 8 | View → | |
| 27 | 9 | View → | |
| 15 | 1 | View → | |
| 15 | 1 | View → | |
| 15 | 1 | View → | |
| 14 | 0 | View → | |
| 13 | 0 | View → | |
| 12 | 4 | View → | |
| 11 | 1 | View → | |
| 10 | 2 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Supportbench's own site, not checked by Gane.
- For
- B2B SaaS and software teams that need stronger workflows, account-level support, dynamic SLAs, and better reporting than lighter help desks usually offer.
- Price stated
- Professional starts at $32/agent/month billed annually. Enterprise starts at $100/agent/month.
- Starting price
- 32
- Free plan or trial
- Yes. Trial access should reflect the real product experience so buyers can evaluate workflows, SLAs, AI, reporting, and account context properly.
- Hosting
- regional data-location requirements, regional data-location options
- Customers named
- CISCO, Attentive, Wolseley, PassWaste Solutions, WingGroup, Wolseley Canada, Royal LePage, Reynaers
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 49 of the 49 answers that named Supportbench and are not a share of its labels.
Domains cited
117 of the 165 domain citations in answers naming Supportbench came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 2 | 0 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 2 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 3 | 1 | 0 | 0 | 4 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 288 | 6 | 2026-09-17 | CRM, Knowledge base | |
| Comparison | 54 | 5 | 2026-09-02 | CRM | |
| Template or tool | 11 | 0 | 2026-05-15 | ||
| Glossary or explainer | 10 | 0 | 2025-09-28 | ||
| Case study | 5 | 0 | 2022-10-25 | ||
| Report or ebook | 4 | 0 | 2025-10-26 |
Most recent
- 2026-09-17Best b2b customer support software blog
- 2026-09-02Salesforce service cloud vs supportbench comparison
- 2026-09-02Pylon vs supportbench comparison
- 2026-08-07Zendesk alternatives comparison
- 2026-08-01Predict csat without survey blog
- 2026-08-01Forecast support ticket volume staffing blog
How it is countedHide how it is counted
Every page supportbench.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.