Conversational marketing platforms · Named, not rankedZendesk Chat
Zendesk Chat is a chat product from Zendesk used for customer support conversations and conversational marketing · zendesk.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Zendesk Chat has 7.
Why models recommend it
“If you use Zendesk for support, extend it to marketing. AI-powered with good routing.”Grok 4.20 · Scale-constrained question · alternative
“Already on Zendesk and want unified support → Zendesk Chat.”Muse Glimmer 30B · Comparative question · alternative
“Platforms that generally receive positive reviews include”GLM 4.7 FlashX · Negative question · alternative
What gives them pause
“its core identity is ticket resolution, making it less focused on "marketing" (converting cold traffic)”GLM 4.7 FlashX · Comparative question · warning
“a standard support chat (like basic Zendesk or Tidio) won't suffice”Gemini 3.5 Flash · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as Zendesk Chat, over the 23 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 20 | 2 | View → | |
| 15 | 3 | View → | |
| 10 | 3 | View → | |
| 10 | 2 | View → | |
| 6 | 2 | View → | |
| 5 | 1 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk Chat's own site, not checked by Gane.
- For
- small, medium, or enterprise businesses
- Price stated
- $55 per agent/month (billed annually)
- Starting price
- $55
- Free plan or trial
- Free trial available
- Integrations
- 1500
- Customers named
- Uber, Vimeo, Grubhub, Age of Learning, Shopify, Lightspeed
- Headquarters
- San Francisco, United States
- Founded
- 2007
- Also from Zendesk
- Zendesk Contact Center, Zendesk QA, Zendesk QA, formerly Klaus, Zendesk QA/Klaus, Zendesk Talk
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 19 of the 23 answers that named Zendesk Chat and are not a share of its labels.
Domains cited
Sixty-four of the sixty-four domain citations in answers naming Zendesk Chat came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |