3 categories · RankedLiveChat
LiveChat is customer support software for messaging with customers, listed under customer support and helpdesk tools and in-app messaging · livechat.com ↗
Why models recommend it
“established hubs like Zendesk, Intercom, or LiveChat are preferred for core customer support”Qwen 3.7 Flash · Negative question · first choice
“slightly more expensive but predictable pricing, advanced analytics, and AI”GLM 4.7 FlashX · Comparative question · alternative
“Need human chat with sales tracking on a store site → LiveChat.”Muse Glimmer 30B · Comparative question · alternative
“Best for Simplicity & Sales-Focused Teams”Qwen 3.7 Flash · Paraphrase question · alternative
What gives them pause
“LiveChat for limited human interaction and potential safety concerns”Llama 4 Maverick · Negative question · warning
“Be cautious if customers need nuanced human support, asynchronous case management, or robust ticket histories.”Perplexity Sonar · Negative question · warning
“Limited human interaction, can frustrate senior users, potential safety concerns”Kimi K2 · Negative question · warning
“it has limited human interaction capabilities and may frustrate senior visitors”Mistral Small · Negative question · warning
Also on the shortlist
The products named in the same answers as LiveChat, over the 28 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 17 | 1 | View → | |
| 12 | 5 | View → | |
| 12 | 1 | View → | |
| 9 | 3 | View → | |
| 7 | 5 | View → | |
| 7 | 2 | View → | |
| 7 | 0 | View → | |
| 5 | 0 | View → | |
| 4 | 1 | View → | |
| 4 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on LiveChat's own site, not checked by Gane.
- For
- business; designed for B2B SaaS companies and ecommerce stores
- Price stated
- Starts from $19 monthly
- Starting price
- 19
- Free plan or trial
- Free 14-day trial No credit card required
- Integrations
- 200
- Certifications
- WCAG 2.1 AA, HIPAA, GDPR, Privacy Shield, CSA STAR
- Hosting
- US, EU, Europe, European Union
- Customers named
- Sephora, Luxury Estates International, GreenState Credit Union, Kent Bicycles Service Center, The Cake Planner, MONTBLANC LMDM, ÓRTTU, Aylala
- Founded
- 2002
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 26 of the 28 answers that named LiveChat and are not a share of its labels.
Domains cited
Seventy-eight of the seventy-eight domain citations in answers naming LiveChat came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 0 | 2 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Podcast or video | 101 | undated | Ecommerce | ||
| Case study | 48 | undated | |||
| Webinar or virtual event | 24 | undated | |||
| Comparison | 20 | 2 | 2026-08-21 | ||
| Blog | 16 | 1 | 2026-08-20 | ||
| Glossary or explainer | 13 | 0 | 2026-02-13 | ||
| Report or ebook | 10 | 0 | 2018-02-19 | ||
| Template or tool | 6 | undated | |||
| News or press | 6 | undated |
Most recent
- 2026-08-21Help scout alternatives comparison
- 2026-08-20Customer service automation software blog
- 2026-08-20Gorgias alternatives comparison
- 2026-02-13What is the best typing speed glossary or explainer
- 2024-12-13What is live chat glossary or explainer
- 2021-08-26Welcome blog
How it is countedHide how it is counted
Every page livechat.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.