CloudTalk vs Retell AI
Eight of fourteen models named CloudTalk first on the direct prompt; four named Retell AI. CloudTalk was named by twelve of the fourteen models and Retell AI by fourteen and CloudTalk carries 23 labels and Retell AI 55, so the shares are not directly comparable.
Named in nine categories this edition.
Named in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI voice agents page.
By framing
CloudTalkFirst choices, of fourteen modelsRetell AI
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
CloudTalk Retell AI first choice named as an alternative argued againstblank: not namedEach cell is one answer, CloudTalk on the left and Retell AI on the right.The direct prompt
CloudTalk first, Retell AI an alternative
8 of 14 modelsRetell AI was named in the answer but not as the choice, or not at all.Retell AI first, CloudTalk an alternative
4 of 14 modelsCloudTalk was named in the answer but not as the choice, or not at all.Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Retell AI15%#1 of 11CloudTalk12%#2 of 11CloudTalk25%#1 of 8Retell AI17%#2 of 8Retell AI13%#3 of 12CloudTalk2%#– of 12What the models said about CloudTalk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Start with CloudTalk if your mid-market B2B focus is on integrated sales/support without deep coding—it's the most "plug-and-play"” Grok 4.20 · direct prompt · first choice
What the models said about Retell AI
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Not recommended if you need a no-code launch or a predictable flat monthly bill.” Mistral Small · negative prompt · hard negative
“Cautious on data privacy if integrating deeply with CRMs/APIs (extra attack surfaces). Hallucinations remain a core issue.” Grok 4.20 · negative prompt · soft negative
“strong overall reviews, but users mention higher cost per call, missing features, and setup complexity in some cases” GPT-5.4 mini · negative prompt · soft negative
“Excellent for production-scale support automation; reliable for regulated industries; good balance of ease and power.” Grok 4.20 · comparative prompt · first choice
“Choose Retell AI if you want to build complex, multi-step workflows ... Their visual editor is superior here.” GLM 4.7 FlashX · comparative prompt · first choice
“Currently a market leader in this space... Choose Retell AI or Vapi if you are building a product feature” Qwen 3.7 Flash · comparative prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.