4 categories · RankedCresta
Cresta is a conversational intelligence product for contact centers · cresta.com ↗
Why models recommend it
“Cresta (for real-time guidance) if they fit your scale”Grok 4.20 · Negative question · first choice
“Choose Cresta (or similar specialists) if you already have a contact center platform but want to layer advanced, self-learning AI”Kimi K2 · Comparative question · alternative
“Choose Cresta when real-time guidance during the conversation matters more than post-call review.”Perplexity Sonar · Comparative question · alternative
“Choose Cresta for insight that drives real-time guidance and automation”Muse Glimmer 30B · Comparative question · alternative
What gives them pause
“Cresta's advanced features may overwhelm small teams”Claude Haiku 4.5 · Negative question · warning
Also on the shortlist
The products named in the same answers as Cresta, over the 28 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 14 | 0 | View → | |
| 13 | 1 | View → | |
| 10 | 6 | View → | |
| 9 | 2 | View → | |
| 9 | 1 | View → | |
| 6 | 1 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Cresta's own site, not checked by Gane.
- For
- customer experience
- Certifications
- CCPA, CPRA, GDPR, HIPAA, ISO 27001, ISO 27701, ISO 42001, PCI DSS
- Customers named
- United Airlines, Aqua Finance, Achieve, Alaska Airlines, Propel Holdings, Cox Communications, Brinks Home, Windstar Cruises
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 25 of the 28 answers that named Cresta and are not a share of its labels.
Domains cited
Sixty-two of the seventy-seven domain citations in answers naming Cresta came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 1 | 0 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 317 | undated | |||
| Report or ebook | 163 | 17 | 2026-09-22 | ||
| News or press | 146 | undated | |||
| Podcast or video | 61 | undated | |||
| Webinar or virtual event | 32 | undated | |||
| Case study | 22 | undated | |||
| Conference or event | 20 | undated | |||
| Comparison | 9 | undated | |||
| Glossary or explainer | 7 | 0 | 2026-06-12 |
Most recent
- 2026-09-22Genesys alternatives report or ebook
- 2026-09-21Zendesk vs verint report or ebook
- 2026-08-17What is an ai call center report or ebook
- 2026-08-14How to optimize the sales process and drive cost savings for your contact center report or ebook
- 2026-08-12Top happyrobot alternatives in 2026 7 voice ai platforms compared report or ebook
- 2026-08-11How to implement ai in contact centers a step by step guide report or ebook
How it is countedHide how it is counted
Every page cresta.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.