Customer intelligence and data science
Asked as “customer analytics and intelligence platform”, and as “customer journey analytics tool”, on behalf of a mid-market B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
16%
Contested · HubSpot Marketing Hub 10%
16Google Analytics 410HubSpot Marketing Hub10Segment64others
16% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the seven products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Analytics 4 is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other eleven models eight times of 44. Lab treatment is defined on the method page; the row is marked, not excluded.
Head to head
All twenty-eight head-to-head pages: the top eight products, each against each
Google Analytics 4 vs MixpanelGoogle Analytics 4 vs HightouchGoogle Analytics 4 vs FullstoryGoogle Analytics 4 vs mParticleSegment vs AmplitudeSegment vs PostHogSegment vs MixpanelSegment vs HightouchSegment vs FullstorySegment vs mParticleAmplitude vs PostHogAmplitude vs MixpanelAmplitude vs HightouchAmplitude vs FullstoryAmplitude vs mParticlePostHog vs MixpanelPostHog vs HightouchPostHog vs FullstoryPostHog vs mParticleMixpanel vs HightouchMixpanel vs FullstoryMixpanel vs mParticleHightouch vs FullstoryHightouch vs mParticleFullstory vs mParticle
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Google Analytics 416%
Google Analytics 416%02Segment10%
Segment10%03Amplitude6%
Amplitude6%04PostHog6%
PostHog6%05Mixpanel4%
Mixpanel4%06Hightouch2%
Hightouch2%07Fullstory2%
Fullstory2%08mParticle2%
mParticle2%09Pendo0%
Pendo0%10Hotjar0%
Hotjar0%11Contentsquare0%
Contentsquare0%12Qualtrics CustomerXM0%
Qualtrics CustomerXM0%13Tealium0%
Tealium0%14Adobe Real-Time CDP0%
Adobe Real-Time CDP0%15Heap0%
Heap0%What they warned about
Zero of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Mixpanel19%
8 of 43 labels negative · 8 of 12 models · 4 hard negative
“🔴 Mixpanel (HIGH RISK) - November 2025 security breach... Still operating but has lost trust among major enterprise customers” GLM 4.7 FlashX, negative prompt
Google Analytics 429%
9 of 31 labels negative · 7 of 12 models · 4 hard negative
“Multiple EU countries (France, Austria) have ruled it violates GDPR due to US data transfers” Kimi K2, negative prompt
Heap33%
5 of 15 labels negative · 5 of 12 models · 2 hard negative
“Who should avoid them: Teams that don't have a product manager or analyst willing to spend hours defining, cleaning, and filtering the captured data.” Gemini 3.5 Flash, negative prompt
Segment32%
7 of 22 labels negative · 5 of 12 models · 2 hard negative
“Cost escalates quickly with MTU-based pricing; Identity resolution inconsistencies reported” Kimi K2, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
21 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 276 links across 137 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Cometly8 answers · 9 citations · 3 models
vendor site · Userpilot8 answers · 8 citations · 3 models
vendor site · Gartner6 answers · 8 citations · 3 models
vendor site · Zendesk6 answers · 8 citations · 2 models
vendor site · Mixpanel6 answers · 7 citations · 4 models
vendor site · Contentsquare5 answers · 6 citations · 3 models
vendor site · Guideflow5 answers · 6 citations · 3 models
5 answers · 5 citations · 3 models
vendor site · Improvado4 answers · 8 citations · 3 models
4 answers · 6 citations · 2 models
vendor site · Amplitude4 answers · 5 citations · 2 models
vendor site · AmplifAI4 answers · 4 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
5 answers · 4 models
5 answers · 2 models
5 answers · 2 models
4 answers · 2 models
4 answers · 3 models
4 answers · 3 models
4 answers · 3 models
3 answers · 2 models
3 answers · 2 models
3 answers · 3 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer analytics and intelligence platform”, “customer analytics and intelligence platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Google analytics.google.com Google Analytics 4 16% | 16% | 473 | 9,900 | 348 | |||
| HubSpot parent site HubSpot Marketing Hub 10%, HubSpot CRM 4%, HubSpot Operations Hub 2% | 16% | 991 | 368,000 | 9,776 | |||
| Twilio segment.com Segment 10% | 10% | 460 | 135,000 | 4,343 | 9,086 | 0 | |
| Amplitude amplitude.com | 6% | 418 | 74,000 | 5,691 | 373,273 | $207 | 27 |
| PostHog posthog.com | 6% | 420 | 33,100 | 271 | 25,936 | 120 | |
| Adobe parent site Adobe Customer Journey Analytics 4%, Adobe Marketo Measure 2% | 6% | 80 | 1,220,000 | 117,563 | |||
| Mixpanel mixpanel.com | 4% | 467 | 12,100 | 458 | 20,284 | $458 | 11 |
| Dreamdata dreamdata.io | 4% | 151 | 1,000 | 6 | 4,088 | 20 | |
| Microsoft parent site Microsoft Power BI 2%, Microsoft Dynamics 365 Customer Insights 2% | 4% | 240 | 2,240,000 | 403,136 | |||
| Hightouch hightouch.com | 2% | 399 | 12,100 | 434 | 127,772 | 23 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (thecxlead.com, zendesk.com). The first result for “best customer analytics and intelligence platform” is kayako.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer analytics and intelligence platform for a mid-market B2B company?”Paraphrase“Which customer journey analytics tool would you recommend to a mid-sized B2B company?”Comparative“What are the top customer analytics platforms and how do they differ?”Budget-constrained“What is the best customer analytics and intelligence platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer analytics and intelligence platform. What should we look at?”Negative“Which customer analytics platforms should I avoid or be cautious about?”
Claude Haiku 4.5Gainsight CSagainst: HubSpot Service HubHubSpot Marketing HubChangedFullstoryagainst: TableauGoogle Analytics 4, Zoho Analyticsno first choiceagainst: Observe.AI
Two alternatives
Crunchbase, DemandbaseThree alternatives
Dreamdata, Heap, MixpanelFour alternatives
Crazy Egg, Hotjar, Microsoft Power BI, WoopraGPT-5.4 miniMicrosoft Dynamics 365 Customer InsightsAmplitudeChangedAmplitude, Mixpanelagainst: Google Analytics 4Microsoft Power BIagainst: Salesforce Analytics Cloud, Tealiumno first choicenothing named
Three alternatives
6sense, Adobe Real-Time CDP, Salesforce CRM AnalyticsSix alternatives
Adobe Customer Journey Analytics, CSG, CallMiner, Medallia Experience Cloud, Mixpanel, WoopraThree alternatives
Contentsquare, Fullstory, HeapFour alternatives
Google Analytics 4, HubSpot Marketing Hub, Looker Studio, Small Business AnalyticsGemini 3.5 FlashChurnZeroagainst: Amplitude, Gainsight CSHockeyStackChangedagainst: Adobe Marketo Measure, Salesforce Data Cloudno first choiceagainst: Adobe AnalyticsPostHogagainst: Amplitude, Hotjarno first choiceagainst: Segment, mParticleagainst: Amplitude, Contentsquare, Google Analytics 4, Heap, Mixpanel, Segment, Tableau, Tealium
Eight alternatives
6sense, Hightouch, HockeyStack, HubSpot Breeze Intelligence, Mixpanel, Oliv, PostHog, VitallyThree alternatives
Dreamdata, Factors.ai, HubSpot CRMEight alternatives
Amperity, Amplitude, Chattermill, Contentsquare, Fullstory, Google Analytics 4, Mixpanel, SegmentThree alternatives
Google Analytics 4, Microsoft Clarity, MixpanelPerplexity SonarSegmentAdobe Customer Journey AnalyticsChangedno first choiceGoogle Analytics 4no first choiceagainst: Adobe Real-Time CDP, Heap, Hightouch, Klaviyo, Microsoft Clarity, Segment, Supermetrics
Five alternatives
ChurnZero, Contentsquare, Hightouch, Outreach, TealiumFour alternatives
Cometly, Fullstory, HubSpot Marketing Hub, WoopraSix alternatives
Featurebase, Matomo, Mixpanel, Plausible Analytics, PostHog, QuoGrok 4.20SegmentHubSpot Marketing HubChangedMixpanelagainst: Google Analytics 4Google Analytics 4, HubSpot CRM, Microsoft Clarityno first choiceagainst: Adobe Real-Time CDP, Amplitude, Google Analytics 4, Mixpanel, Optimove, Salesforce Data Cloud, Segment, Snowflake, Treasure Data, mParticle
Two alternatives
Hightouch, ZoomInfoFour alternatives
Amplitude, Dreamdata, LeadJourney, MixpanelEight alternatives
Adobe Real-Time CDP, Amplitude, Contentsquare, Heap, Medallia Experience Cloud, Pendo, Qualtrics CustomerXM, Salesforce Data CloudFive alternatives
Amplitude, Hotjar, Mixpanel, PostHog, WoopraMistral SmallHightouch, SegmentHubSpot Marketing Hub, MixpanelChangedAmplitude, MixpanelGoogle Analytics 4no first choiceagainst: Clicky, Google Analytics 4, Heap, Microsoft Clarity, Mixpanel
Two alternatives
Planhat, TealiumThree alternatives
Adobe Customer Journey Analytics, PostHog, TheyDoNine alternatives
Fullstory, Google Analytics 4, Hotjar, InMoment, Pendo, Qualtrics CustomerXM, Tableau, UXCam, WaitWellFour alternatives
Amplitude, Hotjar, HubSpot CRM, MixpanelDeepSeek V4 FlashVitallyagainst: 6sense, Demandbase, Gainsight CS, ZoomInfoAmplitude, DreamdataChangedagainst: Adobe Customer Journey Analytics, Fullstory, Glassbox, Heap, Klaviyo, Quantum Metric, Salesforce Data Cloud JourneysAmplitudeagainst: Adobe AnalyticsGoogle Analytics 4, PostHogagainst: Hotjarno first choiceagainst: ActionIQ, Adobe Analytics, Amperity, BlueConic, Fullstory, Google Analytics 4, Hotjar, Microsoft Clarity, Mixpanel, Redpoint Global, Segment, Zeta Global, mParticle
Three alternatives
Apollo.io, Planhat, SalesmotionThree alternatives
Gainsight PX, Mixpanel, PendoNine alternatives
Contentsquare, Fullstory, Google Analytics 4, Heap, Mixpanel, Pendo, PostHog, Segment, mParticleThree alternatives
Microsoft Clarity, Mixpanel, Plausible AnalyticsLlama 4 Maverickno first choiceAdobe Customer Journey AnalyticsChangedUserpilotno first choiceno first choiceagainst: Glew, Google Analytics 4, Hightouch, Klaviyo, Mixpanel
Nine alternatives
Google Analytics 4, Hotjar, InMoment, Mixpanel, Pendo, Qualtrics CustomerXM, Sprout Social, Tableau, UXCamQwen 3.7 FlashGong, HubSpot CRM, MixpanelAmplitude, FullstoryChangedAmplitude, MixpanelPostHogagainst: Amplitude, Fullstory, Hotjar, MixpanelLytics, Segment, mParticleagainst: Brandwatch, Medallia Experience Cloud, MonkeyLearn, Qualtrics CoreXM, SurveyMonkey
Seven alternatives
Amplitude, Clari Copilot, Gainsight CS, Hightouch, PostHog, Segment, TotangoFour alternatives
Mixpanel, PostHog, RudderStack, SegmentSeven alternatives
Google Analytics 4, Hotjar, Pendo, Statsig, Tealium, Treasure Data, UXCamThree alternatives
Clicky, Google Analytics 4, Microsoft ClaritySix alternatives
Amplitude, HubSpot Business Suite, Microsoft Fabric, Mixpanel, Salesforce Marketing Cloud, Tableau with Customer InsightsKimi K2HubSpot Operations Hubagainst: GongDreamdataChangedagainst: Adobe Customer Journey Analytics, Google Analytics 4, Smaply, TheyDono first choiceGoogle Analytics 4no first choiceagainst: HubSpot CRM, Medallia Experience Cloud, Qualtrics CustomerXM, Segmentagainst: Adobe Analytics, Adobe Real-Time CDP, Amplitude, Anodot, Drift, GetFeedback Direct, Google Analytics 4, Heap, Metabase, Mixpanel, SAP Marketing Cloud, Salesforce Advertising Studio, Salesforce Quip, Segment, Tealium, Treasure Data, mParticle
Five alternatives
6sense, Amplitude, Avoma, Clari Copilot, MixpanelFour alternatives
Adobe Marketo Measure, Factors.ai, HockeyStack, HubSpot Marketing HubFive alternatives
Amplitude, Contentsquare, Fullstory, Mixpanel, Perspective AIFour alternatives
HubSpot CRM, Origami, Quo, ZendeskGLM 4.7 FlashXBuildBetter, SegmentHubSpot Marketing HubChangedno first choiceGoogle Analytics 4no first choiceagainst: Mixpanel
Three alternatives
Enterpret, HubSpot Marketing Hub, Salesforce Data CloudThree alternatives
Amplitude, Cometly, ZendeskSix alternatives
Amplitude, Mixpanel, Pendo, Qualtrics CustomerXM, Salesforce Data Cloud, SegmentThree alternatives
Hotjar, Mixpanel, PostHogMiniMax M2.5HyperOrbit, PlanhatAdobe Marketo Measure, HubSpot Marketing HubChangedno first choiceGoogle Analytics 4no first choicenothing named
Three alternatives
Chattermill, Thematic, UnwrapOne alternative
Adobe Customer Journey AnalyticsThree alternatives
Amplitude, Hotjar, MixpanelBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:07 | yes | 6 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:47 | yes | 5 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:59 | yes | 15 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-14 23:50 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:31 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:01 | yes | 0 | 9 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:58 | yes | 0 | 17 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:39 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:21 | yes | 0 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 05:04 | yes | 0 | 46 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:20 | yes | 0 | 14 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:42 | yes | 0 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:47 | yes | 7 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:03 | yes | 3 | 7 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:17 | yes | 10 | 18 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 04:53 | yes | 20 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:40 | yes | 0 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:56 | yes | 0 | 8 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:40 | yes | 0 | 23 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 05:02 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:13 | no | 0 | 33 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:13 | yes | 0 | 32 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:06 | yes | 0 | 43 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:42 | yes | 0 | 13 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:25 | yes | 7 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:15 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:29 | yes | 20 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 00:55 | yes | 20 | 8 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:15 | yes | 0 | 12 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:30 | yes | 0 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:47 | yes | 0 | 20 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:50 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:59 | yes | 0 | 26 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:09 | yes | 0 | 19 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:57 | yes | 0 | 24 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:35 | yes | 0 | 11 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:44 | yes | 14 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:28 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:32 | yes | 17 | 19 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 01:52 | yes | 20 | 6 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:54 | yes | 0 | 8 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:28 | yes | 0 | 8 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:11 | yes | 0 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:50 | yes | 0 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:10 | no | 0 | 35 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:58 | yes | 0 | 22 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:07 | yes | 0 | 24 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:40 | yes | 0 | 26 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:36 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 05:05 | no | 0 | 14 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:04 | yes | 13 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 03:04 | yes | 20 | 18 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 05:05 | yes | 0 | 7 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:54 | yes | 0 | 11 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:19 | yes | 0 | 64 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:38 | yes | 0 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:20 | no | 0 | 36 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:43 | yes | 0 | 59 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:43 | yes | 0 | 72 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:13 | yes | 0 | 17 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:33 | yes | 17 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:04 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:15 | yes | 14 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 04:40 | yes | 20 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:23 | yes | 0 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:08 | yes | 0 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 02:37 | yes | 0 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:29 | yes | 0 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:13 | yes | 0 | 63 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:54 | yes | 0 | 71 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:52 | yes | 0 | 28 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:10 | yes | 0 | 16 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Adobe read as Adobe Customer Journey Analytics
Adobe CDP read as Adobe Real-Time CDP
Adobe CJA read as Adobe Customer Journey Analytics
Gainsight read as Gainsight CS
Gainsight (Pioneer Edition) read as Gainsight CS
HubSpot read as HubSpot CRM
HubSpot (Marketing Hub Enterprise) read as HubSpot CRM
HubSpot (native) read as HubSpot CRM
Medallia read as Medallia Experience Cloud
Plausible read as Plausible Analytics
Qualtrics read as Qualtrics CustomerXM
Qualtrics XM read as Qualtrics CustomerXM
Unresolved, counted raw
Anodot
CSG
HubSpot Business Suite
HyperOrbit
Microsoft Customer Data Platform
MonkeyLearn
SaaSHero
Salesforce
Salesforce Advertising Studio
Salesforce Quip
Small Business Analytics
Smaply
Tableau with Customer Insights
Discontinued, still offered
No shut-down product was recommended here.