AI IT support agents for small business buyers
Asked as “AI agent for IT support”, and as “AI service desk agent”, on behalf of a small B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
20%
Contested · Intercom Fin 18%
20Freshdesk18Intercom Fin09Freshservice with Freddy AI53others
20% of first choices, contested.
Since October 2026▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.Freshdesk held the lead, +2 points on 18%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk20%Contested▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.This pageMid-market
Freshservice24%Contested↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.Standing →Enterprise
ServiceNow Now Assist49%Clear leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.Standing →
Freshdesk20%Contested▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.This pageMid-marketFreshservice24%Contested↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.Standing →EnterpriseServiceNow Now Assist49%Clear leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Freshdesk20%0%32accepted challenger▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.18% → 20%
Freshdesk20%0%32accepted challenger▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.18% → 20%02
Intercom Fin18%9%34accepted challenger▲+10Since October 2026: 8% → 18%, +10 points. Inside the 11-point floor: within noise.8% → 18%
Intercom Fin18%9%34accepted challenger▲+10Since October 2026: 8% → 18%, +10 points. Inside the 11-point floor: within noise.8% → 18%03Freshservice with Freddy AI9%0%12accepted challengernewNew since October 2026: not ranked then, 9% now.
04
Siit4%0%18accepted challenger▼−4Since October 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise.8% → 4%
Siit4%0%18accepted challenger▼−4Since October 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise.8% → 4%05
Jira Service Management4%0%12accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
Jira Service Management4%0%12accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%06
eesel AI4%0%11accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
eesel AI4%0%11accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%07
Microsoft Copilot Studio4%0%10accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%
Microsoft Copilot Studio4%0%10accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%08
Workativ2%0%18accepted challenger▼−6Since October 2026: 8% → 2%, −6 points. Inside the 11-point floor: within noise.8% → 2%
Workativ2%0%18accepted challenger▼−6Since October 2026: 8% → 2%, −6 points. Inside the 11-point floor: within noise.8% → 2%09
Zoho Desk2%0%19accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%
Zoho Desk2%0%19accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%10Freshservice2%0%12accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Freshservice2%0%12accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%11
Tidio Lyro2%11%18accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Tidio Lyro2%11%18accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%12
Zendesk AI Agents2%41%32criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Zendesk AI Agents2%41%32criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%Show the two products at 0%, ordered by negative rate
14ServiceNow Now Assist0%82%22criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
ServiceNow Now Assist0%82%22criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
Moveworks0%67%18criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Moveworks0%67%18criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
Freshservice vs FreshdeskFreshservice vs Freshservice with Freddy AIFreshservice vs Zendesk AI Agents
Head-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.All twenty-one head-to-head pages: the top seven products, each against each
Freshservice vs Jira Service ManagementFreshservice vs Intercom FinFreshservice vs WorkativFreshdesk vs Freshservice with Freddy AIFreshdesk vs Zendesk AI AgentsFreshdesk vs Jira Service ManagementFreshdesk vs Intercom FinFreshdesk vs WorkativFreshservice with Freddy AI vs Zendesk AI AgentsFreshservice with Freddy AI vs Jira Service ManagementFreshservice with Freddy AI vs Intercom FinFreshservice with Freddy AI vs WorkativZendesk AI Agents vs Jira Service ManagementZendesk AI Agents vs Intercom FinZendesk AI Agents vs WorkativJira Service Management vs Intercom FinJira Service Management vs WorkativIntercom Fin vs Workativ
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102F03
0405060708091011121314Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Freshdesk20%
Freshdesk20%02Intercom Fin18%
Intercom Fin18%03Freshservice with Freddy AI9%
04Siit4%
Siit4%05Jira Service Management4%
Jira Service Management4%06eesel AI4%
eesel AI4%07Microsoft Copilot Studio4%
Microsoft Copilot Studio4%08Workativ2%
Workativ2%09Zoho Desk2%
Zoho Desk2%10Freshservice2%
Freshservice2%11Tidio Lyro2%
Tidio Lyro2%12Zendesk AI Agents2%
Zendesk AI Agents2%13Moveworks0%
Moveworks0%14ServiceNow Now Assist0%
ServiceNow Now Assist0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow Now Assist82%
18 of 22 labels negative · 11 of 14 models · 13 hard negative
“High-risk autonomous agents from enterprise-focused vendors: Tools like ServiceNow AI Agents, Moveworks, or Aisera ... avoid unless you have strict controls” Grok 4.20, negative prompt
Zendesk AI Agents41%
13 of 32 labels negative · 8 of 14 models · 3 hard negative
“Skip enterprise tools (Zendesk AI, Sierra) — they're oversized and expensive” Muse Glimmer 30B, negative prompt
Moveworks67%
12 of 18 labels negative · 5 of 14 models · 6 hard negative
“making them overkill and costly for small teams ... avoid unless you have strict controls and can afford dedicated oversight” Grok 4.20, negative prompt
Salesforce Agentforce62%
5 of 8 labels negative · 5 of 14 models · 4 hard negative
“Avoid enterprise‑heavy platforms like ServiceNow Now Assist, Salesforce Agentforce, and Zendesk AI (enterprise)” GLM 4.7 FlashX, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 847 links across 315 sites, every framing counted. Ranked by the number of answers carrying the site or page. 77 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
publisher (Gane)33 answers · 33 citations · 10 models
vendor site · Rework23 answers · 24 citations · 11 models
vendor site · G220 answers · 23 citations · 11 models
vendor site · Fin20 answers · 21 citations · 10 models
vendor site · Workativ18 answers · 32 citations · 9 models
vendor site · eesel18 answers · 25 citations · 7 models
17 answers · 17 citations · 10 models
vendor site · Helply16 answers · 19 citations · 9 models
vendor site · Jitbit15 answers · 15 citations · 7 models
vendor site · ProProfs Chat14 answers · 15 citations · 10 models
vendor site · HelpDesk13 answers · 17 citations · 8 models
vendor site · Clutch13 answers · 13 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
31 answers · 10 models
22 answers · 11 models
17 answers · 10 models
17 answers · 9 models
15 answers · 7 models
14 answers · 8 models
14 answers · 10 models
13 answers · 8 models
9 answers · 6 models
8 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “ai agent for it support”, “ai it support agents”, “best ai agent for it support”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Freshdesk freshworks.com Freshdesk 20%, Freshservice 2% | 22% | 423 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Intercom intercom.com Intercom Fin 18% | 18% | 62 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Freshservice with Freddy AI | 9% | |||||||
| Jira atlassian.com Jira Service Management 4%, Atlassian Intelligence 2% | 5% | 335 | 6,600 | 188 | 4,724,388 company | $5,906 | 61 | |
| Siit siit.io | 4% | 31 | 590 | 3 | 20,186 | 7 | ||
| eesel AI eesel.ai | 4% | 19 | 590 | 0 | 199,559 | 4 | ||
| Microsoft parent site Microsoft Copilot Studio 4% | 4% | 49 | 2,240,000 | 403,136 | ||||
| Helply helply.com | 4% | 8 | 210 | 7 | 9,626 | 0 | 6 | |
| Freshdesk with Freddy AI Agent | 4% | |||||||
| Workativ workativ.com | 2% | 43 | 70 | 2 | 1,110 |
Google's top ten for the three searches hold 22 sites; 3 of them are among the sites the models cited here (eesel.ai, g2.com, helply.com). The first result for “ai agent for it support” is aws.amazon.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best AI agent for IT support for a small B2B company?”Paraphrase“Which AI service desk agent would you recommend to a small business that sells to other businesses?”Comparative“What are the top AI IT support agents for a small team and how do they differ?”Budget-constrained“What is the best AI agent for IT support for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an AI agent for IT support. What should we look at?”Negative“Which AI IT support agents should a small business avoid or be cautious about?”
Claude Haiku 4.5Intercom Fin, Microsoft Copilot Studiono first choiceChangedSiitSiitno first choicenothing named
One alternative
HelplyTwo alternatives
Freshdesk, InvGate Service ManagementFour alternatives
Freshdesk, Lindy AI, Zoho Desk, n8nGPT-5.4 miniIntercom Finagainst: ServiceNow Now AssistIntercom FinHeldFreshworksagainst: ServiceNow Now AssistFreshdesk, Freshservice with Freddy AIagainst: Intercom Finno first choiceagainst: Fin, Jotform AI Agents, Synthflow, Zapier AI-style workflow agents
Two alternatives
Freshdesk, FreshworksFour alternatives
Freshdesk, Freshworks, HubSpot Service Hub, Zendesk AI AgentsFour alternatives
Atera, InvGate Service Management, Jira Service Management, Kore.aiTwo alternatives
Spiceworks Cloud Help Desk, Zoho DeskGemini 3.5 FlashHelply, Risotto, ServalIntercom FinChangedagainst: Zendesk AI AgentsFreshserviceAtlassian Intelligence, Jira Service Management, eesel AIagainst: Moveworks, Risotto, ServiceNow Now Assistno first choiceagainst: Moveworks, ServiceNow AIagainst: Aisera, ChatGPT, IBM Watson Orchestrate, Moveworks, ServiceNow Now Assist
Four alternatives
Atlassian Intelligence, Freshservice with Freddy AI, Jira Service Management, PylonFour alternatives
Freshdesk, HubSpot Service Hub, Plain, PylonSeven alternatives
Atomicwork, Capacity, Console, Enjo, Jira Service Management, Microsoft Copilot Studio, SimNine alternatives
Chatbase, Claude API, CustomGPT.ai, Freshservice with Freddy AI, Make, OpenAI, ServiceDesk Plus, Zoho Desk, n8nFive alternatives
Atomicwork, Freshdesk, Jira Service Management, Siit, Zendesk AI AgentsPerplexity SonarFreshservice with Freddy AIagainst: Zendesk AI AgentsFreshdesk with Freddy AI AgentChangedJira Service Management with Rovoagainst: Moveworks, ServiceNow Now Assist, SysAidFreshservice with Freddy AIagainst: Moveworks, ServiceNow Now Assistno first choiceagainst: Salesforce Agentforce, ServiceNow Now Assist, Zendesk AI Agents
Three alternatives
Freshdesk, Plain, WorkativFour alternatives
Help Scout, HubSpot Service Hub, Intercom Fin, Zoho DeskFour alternatives
Freshservice, Microsoft Copilot Studio, Workativ, Zendesk AI AgentsThree alternatives
Jira Service Management, Microsoft Copilot Studio, SharePointGrok 4.20Freshservice with Freddy AIagainst: Atera, Moveworks, ServiceNow Now Assist, Zendesk AI AgentsIntercom FinChangedagainst: Kore.ai, Moveworks, Salesforce Agentforce, Zendesk AI AgentsFreshdesk AI, Tidio Lyroagainst: Aisera, Moveworks, ServiceNow Now AssistSiitno first choiceagainst: Aisera, ChatGPT, Datadog, HaloITSM, Moveworks, ServiceNow Now Assist
Four alternatives
ClearFeed AI, Intercom Fin, Siit, eesel AIThree alternatives
Botpress, Freshdesk, HelplyFour alternatives
Atera, Intercom Fin, Workativ, Zoho DeskThree alternatives
ChatGPT, Freshservice with Freddy AI, WorkativMistral SmallFreshservice with Freddy AIFreshdesk's Freddy AI, Intercom FinChangedFreshservice Freddy AI Agentagainst: Atomicwork, Leena AI, Moveworks, Tidio LyroFreshdeskno first choiceagainst: ServiceNow Now Assist
Three alternatives
Claude Haiku 4.5, Siit, WorkativThree alternatives
IrisAgent, SysAid, WorkativOne alternative
Intercom FinDeepSeek V4 FlashFreshdesk with Freddy AI AgentFreshdeskChangedagainst: Tidio LyroWorkativagainst: Zendesk AI AgentsWorkativ AIno first choiceagainst: ServiceNow Now Assist, Zendesk AI Agents
Two alternatives
Intercom Fin, WorkativTwo alternatives
Intercom Fin, Zoho DeskFour alternatives
Atera, Freshservice, Intercom Fin, eesel AITwo alternatives
Freshservice, SiitLlama 4 Maverickno first choiceOneDeskChangedno first choiceIntercom Finno first choiceagainst: Salesforce Agentforce, ServiceNow Now Assist, Zendesk AI Agents
Four alternatives
Freshdesk, Freshservice with Freddy AI, Intercom Fin, PylonFour alternatives
Chatbase, Freshdesk, Tidio Lyro, Zendesk AI AgentsThree alternatives
Atera, Moveworks, ServiceNow Now AssistQwen 3.7 FlashZendesk AI AgentsIntercom FinChangedWorkativFreshdeskno first choiceagainst: Fin, Instinct, Meta's Muse, OpenAI, ServiceNow Now Assist, Zendesk AI Agents
Three alternatives
Freshdesk, Intercom Fin, Microsoft CopilotTwo alternatives
Freshdesk, Zendesk AI AgentsFour alternatives
Freshdesk, Freshservice, Guru, SiitFour alternatives
Desk365, Microsoft Copilot Studio, SharePoint, Zoho DeskKimi K2FreshdeskHubSpot Service HubChangedIntercom Fin AI AgentFreshdeskno first choiceagainst: ChatGPT, Gorgias, Grok, Intercom Fin, Salesforce Service Cloud, Zendesk Support Suite / Zendesk AI Agents
Four alternatives
Intercom Fin, Tidio Lyro, Workativ, Zoho DeskThree alternatives
Freshdesk, Intercom with Fin AI, Zendesk AI AgentsFive alternatives
Freshdesk, HelpDesk.com, Microsoft 365 Copilot, Workativ, eesel AIFive alternatives
BoldDesk, Microsoft Copilot Studio, SharePoint, Tidio Lyro, Zoho DeskGLM 4.7 FlashXHelply, Intercom Fin, InvGate Service Management, Zoho DeskPylonChangedWorkativChatBot.com, Tidio Lyroagainst: Zendesk AI Agentsno first choiceagainst: Salesforce Agentforce, ServiceNow Now Assist, Zendesk AI Agents
Three alternatives
Pluno, Salesforce Agentforce, Zendesk AI AgentsFour alternatives
Fin, Freshdesk, Help Scout, Zendesk AI AgentsFour alternatives
Freshservice, Intercom Fin, Jira Service Management, SiitFive alternatives
Freshdesk, Help Scout, HelpDesk, OpenAI Workspace Agents, Zoho DeskMiniMax M2.5Freshdesk, Intercom Finagainst: MoveworksFreshdeskChangedIntercom Fin AI Agentagainst: Decagon AIFreshdesk, ProProfs Chatagainst: Moveworks, ServiceNow Now Assistno first choicenothing named
Four alternatives
ClearFeed AI Agent, Freshservice Freddy, Siit, WorkativThree alternatives
Botpress, Intercom Fin, Zendesk AI AgentsFour alternatives
Crisp Chat, Freshdesk Freddy AI Agent, Tidio Lyro, Zoho DeskThree alternatives
Tidio Lyro, Workativ, Zoho DeskGPT-6 LunaFreshserviceFreshdesk's Freddy AI AgentChangedAtera RobinJira Service Managementagainst: Atera Robinno first choicenothing named
One alternative
Atera with RobinOne alternative
Help ScoutThree alternatives
Freshservice with Freddy AI, Jira Service Management with Atlassian AI/Rovo, SiitOne alternative
Microsoft Copilot StudioMuse Glimmer 30BFreshdesk, WorkativFreshdeskChangedFreshdesk, Freshservice, Workativagainst: ServiceNow Now Assist, Zendesk AI AgentsMicrosoft Copilot Studio, eesel AIno first choiceagainst: Intercom Fin, Salesforce Agentforce, ServiceNow Now Assist, Sierra, Zendesk AI Agents
Two alternatives
Freshservice with Freddy AI, SiitTwo alternatives
Intercom Fin, PlainThree alternatives
Intercom Fin, Jira Service Management, Zoho DeskThree alternatives
Freddy AI, Freshdesk, n8nBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:59 | yes | 19 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 18:10 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:53 | yes | 10 | 18 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 12:18 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:10 | yes | 10 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:37 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:56 | yes | 23 | 26 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:49 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:04 | no | 0 | 32 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 19:37 | yes | 10 | 17 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:27 | yes | 10 | 16 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:48 | yes | 8 | 66 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:39 | yes | 2 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:03 | yes | 13 | 20 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:51 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:39 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:26 | yes | 9 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 09:58 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:45 | yes | 5 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:23 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:44 | yes | 24 | 20 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:14 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:16 | no | 0 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:23 | yes | 20 | 42 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:43 | yes | 20 | 49 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:09 | yes | 5 | 27 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:18 | yes | 2 | 15 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:23 | yes | 14 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:31 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:30 | yes | 5 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:34 | yes | 10 | 20 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 18:25 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:32 | yes | 5 | 19 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:09 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:32 | yes | 25 | 40 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:22 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:14 | yes | 5 | 35 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 19:06 | yes | 20 | 40 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:23 | yes | 25 | 100 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:47 | yes | 24 | 47 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:27 | yes | 4 | 20 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:36 | yes | 14 | 30 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:08 | yes | 19 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 18:15 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:27 | yes | 8 | 23 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 14:03 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:26 | yes | 10 | 15 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:03 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:47 | yes | 25 | 27 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 19:24 | yes | 5 | 4 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:58 | yes | 14 | 58 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:32 | yes | 10 | 16 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 18:09 | yes | 25 | 35 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:41 | yes | 10 | 22 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 18:31 | yes | 3 | 25 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:17 | yes | 15 | 24 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:13 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:27 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:13 | no | 0 | 17 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 15:55 | yes | 10 | 7 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:36 | yes | 10 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:43 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:20 | yes | 18 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 19:36 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:08 | yes | 10 | 24 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:08 | yes | 15 | 21 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 18:22 | yes | 20 | 56 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:05 | no | 0 | 16 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:02 | yes | 2 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:51 | yes | 15 | 30 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:24 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:58 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:55 | yes | 10 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 11:43 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:09 | yes | 10 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 19:20 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:08 | yes | 22 | 35 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:56 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:27 | yes | 5 | 41 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:23 | yes | 24 | 74 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:13 | yes | 23 | 52 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:05 | no | 0 | 39 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:31 | yes | 3 | 14 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:54 | yes | 23 | 31 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Atlassian read as Jira Service Management
ClearFeed read as ClearFeed AI Agent
Copilot Studio read as Microsoft Copilot Studio
Intercom read as Intercom Fin
Intercom (Fin AI Agent) read as Intercom Fin
Intercom (including Intercom Fin) read as Intercom Fin
Intercom (with Fin AI) read as Intercom Fin
Salesforce read as Salesforce Agentforce
ServiceNow read as ServiceNow Now Assist
ServiceNow (Now Assist) read as ServiceNow Now Assist
ServiceNow AI Agents read as ServiceNow Now Assist
Tidio read as Tidio Lyro
Tidio (Lyro AI) read as Tidio Lyro
Tidio (Lyro) read as Tidio Lyro
Tidio (with Lyro AI Agent) read as Tidio Lyro
Zendesk read as Zendesk AI Agents
Zendesk (AI Agents) read as Zendesk AI Agents
Zendesk AI read as Zendesk AI Agents
Zendesk AI (Enterprise) read as Zendesk AI Agents
Zendesk Suite (via "Zen") read as Zendesk AI Agents
Unresolved, counted raw
Atera with Robin
Atera’s included AI Copilot
BoldDesk
Capacity
ChatBot.com
Chatling
Claude API
ClearFeed AI
Cresta
Crisp Chat
Decagon AI
Freshdesk AI (with Freddy AI)
Freshdesk AI Assistant
Freshdesk Freddy AI Agent
Freshdesk's Freddy AI
Freshdesk's Freddy AI Agent
Freshservice Freddy AI Agent
HelpDesk.com
IBM Watson Orchestrate
Instinct
Intercom with Fin AI
Jira Service Management with Atlassian AI/Rovo
Meta's Muse
OneDesk
OpenAI Workspace Agents
Pylon AI
Resolve247
Synthflow
Witivio AI Desk Pro
Workativ AI
Zapier AI-style workflow agents
Zendesk Support Suite / Zendesk AI Agents
Zoho Desk with AI
Discontinued, still offered
No shut-down product was recommended here.